NWH customer services is very professional and they help the patients and providers above and beyond their duties
The Network Health representatives that I spoke to were very helpful and made their plan options and costs easy to understand. They offered to help me fill out the paperwork and seemed genuinely concerned about my case. Thank you Network Health!
I have worked closely with Network Health over the past year and have witnessed firsthand how deeply this organization cares about its members and health care issues in general. This is a group of people dedicated to ensuring everyone in Massachusetts not only has affordable health care coverage, but access to care as well. They are passionate and smart and have made a tremendous impact in our state.
A friend of mine has network health and they have been wonderful! Any time she needs assistance, from asking questions about the paperwork to setting up appointments, the staff are always more than willing to do their absolute best to aid her. Really helpful and dedicated organization. Thank you!
Network Health really cares about its members and goes out of their way to make sure they understand what's available to them. They are a great resource for people looking for help in understanding a complicated thing.
In my experience, most health care providers seem to have as little interaction with their members as possible. What I like about Network Health is their commitment to treating the whole person, encouraging activities that promote a healthy life style and rewarding their members for persuing preventitive care.
I have been working in collaboration with Patricia Ortiz, Adelin Nunez and
Thalia A. Cordon. I will say they have been extremely helpful and far exceeded my expectation. they are very supportive of the community and collaborate as much as possible. Network Health Thank you for being a great partner.
On behalf of SSTAR we are greatly appreciative of all the hard work and effort Network Health has offered us in asisting our patients and providing them with helpful information that has made it easier for them to understand their health coverage as well as locating providers for every need.
I have only just started my interaction with Network Health as they have begun supporting a local nonprofit in the community. Their employees were welcoming and interested in giving back to their community. They are certainly looking to grow their interaction with the public and their constituents.
I am a clinical social worker at a community mental health center. Many of my clients have multiple physical problems along with mental health issues. They often receive scattered and haphazard health care from numerous providers. Recently, one of my clients told me about his experience with his insurance provider, Network Health. He said he receives regular telephone support from a nurse who phones him and discusses how he is feeling, makes suggestions about ways he can help himself feel better, reminds him about appointments, checks on any issues he has with his medications and coordinates the care he receives. He told me that he now feels more secure because someone is not only coordinating his care but is "checking in" with him and is concerned about how he is doing. This kind of follow up and coordination of care is good for everyone, but it is essential for those who are challenged by having both physical and mental health problems.
I only had Network Health for about a year or a year and a half. I had only previously had health insurance in college, so the experience was pretty new for me. I also started Network Health when the mandate for having insurance in MA began, so I feel like everyone involved was learning the new system. Despite this I do feel like everyone on my primary care "team" was informative, listened to my concerns and was helpful in general. I think I switched from Network Health at the end of 2008, because I had a cheaper plan that was for people under 25 and I was about to age out. (I'm not sure if this has changed.) To be honest, at the next price point up that I had to choose from I could not find a demonstrable difference between the 3 or 4 main plans offered to me through Commonwealth Care Connector so I decided to try a different plan, Harvard Pilgrim, which also seems adequate, though not amazing.