Publicpublished review 6/20/15
I am very unhappy with my experience with this company. When I made my initial purchase, I added exorbitant expedited processing so that it should have been processed on the next business day, and paid $12 for a Priority shipping that showed it only cost the company $5.95 (so I was defrauded over $6 on top of a ludicrous processing fee, how is that non-profit?). This was on Friday so my request should have been processed on Monday. The following day I went into the hospital with several pulmonary emboli and needed to amend my bracelet, but there was no way to access my purchase to do this. There was no way to contact a representative. There was no way to cancel the order and remake it. I was given -NO- options to make a correction at all.
My disability advocate called first thing on the next business day and was told that it had already been mailed out, which preempted what the website said about next business day processing, and again gave me no opportunity to have made the necessary corrections I should have been able to.
I was therefore forced to purchase a new bracelet on the 23rd, and if that isn't bad enough, I've yet to receive it a month later! I live in the same state as this company and the fact that it's taken almost a month and they still haven't been able to get my bracelet to me, a fact which has kept me housebound, since it's not safe for me to go out in public with fainting spells and the various other serious medical conditions I have without some type of ID to inform people of my condition, is absolutely inexcusable.
I have contacted customer support online and was told a supervisor would contact me and none ever did. I've emailed the company three days in a row and haven't received a response.
I've been more than patient and I've received nothing but problems and poor service in return.
Review from Guidestar