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2018 Top-Rated Nonprofit

Humanity Road

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Nonprofit Overview

Causes: Animals, Disaster Aid, Disaster Preparedness & Relief Services

Mission: We help the public survive, sustain and reunite after catastrophic disaster by closing the black hole of communications. We monitor social media to save lives. We connect people and animal owners with those who can provide them aid.

Results: Humanity Road helps locate, organize and connect people and communities with valuable information and critical resources. Since its founding in 2010, the organization has responded to nearly 1,000 disasters around the world.

Target demographics: We help people, animals and emergency officials by connecting them with resources when disaster strikes. During a disaster, impacted areas become overwhelmed, and viable lifesaving solutions and information can become impossible to find. Humanity Road is an additional lifeline (the bridge) for the affected public, local officials and emergency response teams using innovative technology and social listening platforms.

Direct beneficiaries per year: Every year, Humanity Road volunteers help thousands of people and animals around the world impacted by disaster. In 2016, the disaster desk was active for 3,878 hours. Volunteers responded to 105 events in 45 countries, and total volunteer hours of service topped 11,000 hours.

Geographic areas served: places all over the world

Programs: Because no call for help should be unheard, we monitor social media to save lives, testing new disaster response tools and technology, and helping emergency officials plan and conduct preparedness campaigns and exercises to improve the disaster response chain of care.

Community Stories

92 Stories from Volunteers, Donors & Supporters

jeholloway

Professional with expertise in this field

Rating: 5

As the lead for the U.S. Dept. of Defense (DoD) for Information Sharing and Communications for Disaster Response, I put high value in the SITREPs that HumanityRoad (HR) generates on various disasters both domestically and internationally. I'll pass the SITREPs onto the DoD Decision Makers, both at the Strategic and Tactical levels, providing them another view of what's happening in a disaster. This knowledge will add to their knowledge of the situation which will then create more effective and efficient DoD response decisions. HR or I will either post the SITREPs to the DoD's public Humanitarian Assistance/Disaster Response portal or to the UN OCHAs Virtual On-Site Coordination Center's portal for wider dissemination.

Comments ( 1 )

press Thank you sir, it's a pleasure supporting their information needs.

jeholloway

Professional with expertise in this field

Rating: 5

As the lead for the U.S. Dept. of Defense (DoD) for Information Sharing and Communications for Disaster Response, I put high value in the SITREPs that HumanityRoad (HR) generates on various disasters both domestically and internationally. I'll pass the SITREPs onto the DoD Decision Makers, both at the Strategic and Tactical levels, providing them another view of what's happening in a disaster. This knowledge will add to their knowledge of the situation which will then create more effective and efficient DoD response decisions. HR or I will either post the SITREPs to the DoD's public Humanitarian Assistance/Disaster Response portal or to the UN OCHAs Virtual On-Site Coordination Center's portal for wider dissemination.

Comments ( 1 )

profile

press 10/18/2019

Thank you sir, it's a pleasure supporting their information needs.

Previous Stories
4

Professional with expertise in this field

Rating: 4

I am theSubject Matter Expert for Communications and Information Sharing as it relates to Humanitarian Civil Assistance and Disaster Relief within the Office of the Chief Information Officer for the Dept of Defense. One area that we are looking at is how can we better manage Social Media, globally, to assist our Commanders that are responding to an HADR event as well as the responder community in general. We have been working with HumanityRoad (HR) now for over three years as they been a key part of our experimentation on Social Media and its inclusion in our exercise process. I truely think that without HR's help we would have been lost in trying to figure out a way ahead.

1

Volunteer

Rating: 5

Humanity Road has been a crucial lifeline as both a volunteer through many disaster events and as a disaster survivor. "Every voice should be heard. When disaster strikes - Humanity Road is listening." For anyone looking for an opportunity to volunteer or donate to a great nonprofit, I highly recommend you check out https://www.humanityroad.org/ to learn about how people of Humanity Road make such important life-saving difference in disasters.

Comments ( 1 )

profile

press 10/18/2019

Thank you so much for the kind words and for being a volunteer!

Rick R.3

Board Member

Rating: 5

Humanity Road is a shining example of leveraging charitable donations for maximum public/client benefit. HR is one of the few NGO/Nonprofits that really understand the connectivity between online media of all sorts and how to best leverage those media to provide emergency news and information to policy makers and the general public to save lives and mitigate disaster effects. Please consider support their work here: https://www.humanityroad.org/resources/donate-now

1

Professional with expertise in this field

Rating: 5

In the aftermath of Hurricanes Harvey, Irma, and Florence, the Humanity Road Team did an amazing job coordinating resources, people, and organizations to ensure the relief effort was as smooth as possible. I witnessed firsthand the power of Humanity Road's use of technology and social media as tools to direct resources to where they are needed most. The founders, Chris Thompson and Cat Graham, are wonderful people who genuinely want to make the world a better place. I can't recommend this team highly enough!

Volunteer

Rating: 5

As a volunteer for Humanity Road, I see first-hand the concern and focus the agency possesses for those experiencing disasters. By various real-time and simulated events, Humanity Road seeks the benefit of those in need of a helping hand. Also, Humanity Road embraces the education of preparedness and will communicate those principles at every opportunity.

1

Professional with expertise in this field

Rating: 5

Catherine Graham and her team at Humanity Road enabled us to provide more realistic social media injects for our county-wide disaster exercise. The team developed meaningful human responses to a variety of hazardous situations that mirrored reactions we have seen in real-world emergencies. Once the team was appraised of our needs, they responded quickly with a series of very appropriate sample injects.

2

Client Served

Rating: 5

While Hurricane Dorian was approaching the Northern Bahamas as a very strong and dangerous storm system, our agency officially started preparations for what was to come to Charleston County, SC.

Included in these preparations, our 9-1-1 Director requested assistance from Humanity Road. We repeatedly ask our community to use the available routes to contact 9-1-1 in this area to report an emergency to us instead of social media outlets. However, with knowledge that that message may not get to everyone of our 401,000+ citizens & guests, we feel comfortable knowing we have Humanity Road on our side to help monitor what is going on in our area via social media. Also, if something were to happen to our 9-1-1 lines, we can rely on Humanity Road to help us know what needs emergency response through social media posts.

They also helped broadcast our messages by sharing our important posts to their audience, also making our posts be recognized more via the "all-knowing" social media algorithms.
We are grateful that Dorian did not do his worst in our community, However for the areas that did get the worst of this monster storm system, Humanity Road is still working for those communities to help with communication on recovery, evacuation and demand for supplies.

Communication before/during/after disaster is not easy, but having Humanity Road on our side is extremely helpful.
Thank you.

mikedotexe

Volunteer

Rating: 5

During the lava ordeal that occurred on this Big Island of Hawaii in 2018, Humanity Road was an amazing resource to a dedicated group of volunteers.

Through their generosity, individuals were able to offset the costs of their long, back-and-forth trips. This was key in getting the correct information out to social media as it was happening live. Without this aid, I do not believe the volunteers could have continued to inform their neighbors and ohana about the serious changes happening daily.

Big mahalos to Humanity Road!

Client Served

Rating: 5

Charleston County (SC) 9-1-1 identified a gap in our methods of emergency communications with the public. We did not have the ability to monitor social media for those people that would turn to that medium as a last resort for help during a disaster. We also realized that there is a large amount of useful crowd sourced information available on social media during disasters that we did not know how to aggregate into a useful tool.
A chance meeting with Chris Thompson led to a Humanity Road training course at our facility and discussions on how Humanity Road could help us fill those identified gaps.
On September 10, 2018, as Hurricane Florence approached the Carolinas, we put out the call to Humanity Road for assistance. Humanity Road began by amplifying our trusted source social media accounts and monitored for unmet needs from our public. They then added value to their service by providing us with crowd sourced and other information including the marine vessels still off our coastline.
Although Hurricane Florence meandered to the north and brought only some wind and rain to Charleston County, we were able to rely upon the Team at Humanity Road to watch over our community in a way that we could not.
Thank You Team Humanity Road!

Timothy J F.

Professional with expertise in this field

Rating: 5

YachtAid Global's partnership with Humanity began with our 2017 Caribbean Relief response to provide disaster relief to the Caribbean. Humanity Road assisted YachtAid Global with operational support for our Caribbean operations and provided valuable information on unmet needs. The scope of the damage left by Hurricanes Irma and Maria was almost incomprehensible. Over fifteen countries and forty million people were in the path of the storms.

Dominica suffered catastrophic losses with 90% of the electricity knocked out, all 53 hospitals have been damaged and more than 28,000 buildings are reported to be damaged or destroyed. As a result of the storms, Puerto Rico experienced a total loss of electric across the island of 3.5 million people. There was still such a great need for aid in the Caribbean, and the yachting community with Humanity Road by our side stepped forward to help.

YachtAid Global (YAG) coordinates the acquisition and delivery of humanitarian aid to coastal communities in need or impacted by natural disasters in collaboration with a global network of volunteers, vetted non-governmental organizations and disaster relief experts. We leverage information on unmet needs to deploy quickly and bring valuable aid within a short window of time. August 31 when Category 5 Hurricane Irma devastated the Caribbean, YachtAid Global issued an urgent call to action to the Yachting industry and announced the formation of the SuperYacht Aid Coalition.

The YAG response capabilities matched with Humanity Road information capabilities makes this solution team a strong asset in the world of disaster response. The yachting industry has a high commitment to excellence, and YachtAid Global brings those core values to disaster response. Humanity Road volunteers are trained to use techniques to monitor live social media streams as well as using cutting-edge tools to collect and analyze data. These techniques and tools help the organization locate medical and health-related information that adds value to disaster response organizations and first responders.

Thank you Humanity Road for all you do for YachtAid Global and the international disaster response community.

Learn more at https://www.humanityroad.org/ and http://yachtaidglobal.org/

Professional with expertise in this field

Rating: 5

Amazing People!
Amazing Team!
Amazing Work!

Was a HUGE HONOR to partner with Humanity Road on disaster relief in the Caribbean with the many storms that they faced last year.

They are excellent with resources and passion.

I love what they do and what the y stand for with such excellence!

I thank them sincerely and know they will continue to do amazing work!

Mark Hattabaugh
With: Compassion Services International

Comments ( 1 )

profile

press 10/18/2019

Thank you so much Mr. Hattabaugh and for all that Compassion Services International is doing on the ground. Your team is amazing and a blessing to those impacted by disaster.

Sanket D.1

Advisor

Rating: 5

I have been working with HumanityRoad since past 2 years. Its been a wonderful and a resourceful experience

Comments ( 1 )

profile

press 10/18/2019

Thank you Sanket, it's a pleasure to have you on the team!

1 evantwarog

Professional with expertise in this field

Rating: 5

Humanity Road has forever shaped the way the Coast Guard conducts disaster response operations and impacted my life much more personally.

During Hurricane Harvey, I had the chance to work alongside the team from Humanity Road as we worked to collect “911 social media posts” from hurricane survivors. The Coast Guard prides itself in making sure no call goes unanswered, and with Harvey’s massive scale, we needed all hands on deck to make sure we lived up to this. Throughout the week-long deployment, we collected over 1000 search and rescue cases involving 5200+ survivors from Facebook and Twitter. Humanity Road does noble work, and people are alive today because of their efforts.

On a more personal level, Humanity Road leaders Chris Thompson and Cat Graham became mentors and role models during the response efforts. The lessons I took away from their leadership will forever touch my life. I am eternally grateful.

Volunteer

Rating: 5

When I was asked to write this review for Humanity Road, I felt flattered: working for this organisation is just like being part of a big family. As in a family, you may experience times when you can dedicate less energy to the other members. Nonetheless this is understood and fully accepted, and everyone maintains a welcoming attitude. This is so important for a volunteers-based organisation in which members can be, from time to time, more or less available.

As in a family, one can always learn from working with others and learning opportunities are offered on a regular basis. Humanity Road strives to maintain high levels of engagement through regular internal drills which also offer the opportunity for volunteers to practice and refresh their ability to monitor, select, verify and analyse information. Training is another critical component of the volunteers’ engagement: they consist of online trainings which sometimes are delivered on an ad-hoc and one-to-one basis to adapt to the specific availability and needs of a volunteer. Through this training, one can learn soft skills such as how to use internal communication systems, how to work collaboratively with others. In addition to this, the volunteer learns how to apply the tips to monitor information, geolocate data and combine information from multiple sources.
In doing so, Humanity Road make sure that its volunteers have always the knowledge and skills and feel comfortable to work in a fast-paced environment during response to disasters.

As for my personal experience, the work done with Humanity Road has helped a lot with my career progression. Having a PhD in Disaster Risk Reduction, I was keen on applying the theoretical knowledge gained from my studies into real disaster scenarios. Working at Humanity Road gave me the practical skills that helped to secure the position as Associate Researcher at a consultancy company specialised on examining social and legal aspects associated with disaster and security management. Also, I am soon due to start a traineeship at the Disaster Risk Management Unit of the European Commission, working on analysing crises of various nature through open source intelligence (OSINT). Despite the many commitments of my personal and professional life, I hope to be able to continue to collaborate with Humanity Road for a long time.

3 Belinda S.1

Volunteer

Rating: 5

The leadership and volunteers at Humanity Road are top notch. I say this as both a previous volunteer and someone who professionally works in emergency responses. Humanity Road has a dynamic group of digital volunteers that are quick to respond to an emergency.

2 Claudia Andrea Espinosa S.

Professional with expertise in this field

Rating: 5

I believe Humanity Road is one of the best organizations I have worked with. They fill a critical gap with their work and have the best leadership an organization can have. I am very grateful for everything they taught me and how I became a better professional after volunteering with them.

First, I would like to comment in their area of work. I truly believe their reports on the assessment of urgent needs are an amazing asset for first responders and communities affected by disaster. They deliver critical lifesaving information that everyone should have access to in the aftermath of emergencies. Second, they deliver communication’s technology. A huge gap that needed attention, and an area where HR is highly valued. In both areas of work, I congratulate the level of professionalism they have reached after years of experience.

Regarding training provided for volunteers, I must say they have a relevant and practical curriculum. I learnt how to research urgent needs, reporting on disaster related matters, use of new technologies, humanitarian coordination, etc. Besides the formal training, their staff was kind enough to provide me with one-on-one mentoring on different topics. I consider that mentoring one of the best trainings I have ever received (Thank you Chris and Cat!).

I am so grateful that volunteering with Humanity Road helped me furthering up my career. Not only since I became technically strong in disaster work, but since I gained invaluable soft skills like team work, leadership, communication skills, volunteer management, etc. Cat and Chris also guided me regarding my future career and helped me get where I am now. I still consider them the best leaders and supervisors I ever had. Up to these day, I have a huge admiration and I hope to be as good leader as they are.

To finalize this review, I would like to say that after having experience working in mega disasters with dozens of organizations all over the world, I believe HR has a great future and I am sure it will make great contributions to the people affected by disasters.

1 Nadia B.1

Professional with expertise in this field

Rating: 5

Humanity Road is an inspiring organisation. I came across this organisation while studying Development and Emergency Practice. Being a volunteer with Humanity Road helped me better understand the role of social media in humanitarian response. Although my work with Humanity Road was brief, the skills I gained are still useful today in my humanitarian career. But what makes Humanity Road so special is the dedicated and passionate groupe of people.

3

Volunteer

Rating: 5

Working with the team at Humanity Road was a fantastic experience! There are so many great things to say about my time with HR that it's hard to know where to start.

First, the positive and supportive culture that has been created at HR is exemplified by Chris and Cat in all that they do. They go above and beyond in helping their own team members as well as those impacted by a disaster. You couldn't ask for better, more committed people at the helm.

Second, team members are exposed to such a wide range of quality exercise experiences and disaster response actions. HR is involved in so much on an ongoing basis, seasoned digital responders and those who are new to the field of digital response will find purpose and satisfaction in their actions as part of the HR team. If you want to help, this is the place to be!

Finally, being part of HR has helped me become a better Emergency Manager. By participating in the exercises that HR has created, by becoming involved with international organizations and people around the world, and by being able to help others beyond the borders of my own province (British Columbia, Canada), I have a more mature view of what emergency response can mean, locally and beyond, than I ever would have without HR.

Thanks HR, for what you do!

2

Volunteer

Rating: 5

As a volunteer it brings me joy to help Humanity Road. The way this team springs into action to help those who need help is simply amazing. Their training and exercises are like none I have ever attended. This work gives me purpose in life to help others. I didn't have much insight to the world outside of the US until volunteering for HR. I enjoy interacting with volunteers from around the world. Thank you Humanity Road for all you do in helping people sustain, survive, and reunite during and after a disaster.

3 Sam Van L.

Professional with expertise in this field

Rating: 5

This knowledgeable and well organized team is an asset to almost any team.
They brought a combination of gear and savvy that brought communications to Big Pine, re-connecting residents with their worried families elsewhere. They organized and provided space and support for FEMA so locals could easily register for aid.

Being self-sufficient meant that they were not a burden to their partners - in fact they hosted me and another partner in their RV, allowing us to focus on our missions.

I was happy to provide Logistics Support to Humanity Road, delivering essential items to their operation in Big Pine Key, FL after Hurricane Irma.

Most recently, they connected me with a specialized technical advisor who is now assisting us to plan an innovative radio communications system for partners working in the mountains of western Puerto Rico.

I look forward to working with Humanity Road in the future.