I volunteered with this ministry for years. The staff was always friendly & has a real focus on helping people in need. As one of the only furniture banks in the area, they really are fulfilling a great need!
I was treated like a bother when I tried donating my refrigerator. He was annoyed that I had no way of delivering it to them, so gave me 2 dates to pick from and then was sarcastic when I picked the first available. Said they would call me on the day of pickup, never did and never came to pickup the fridge. Will not call them again.
This is one of the most efficient and effective ministries I have yet to come across. From the top leadership down to the occasional volunteer, a caring and generous spirit is displayed to anyone who walks in the door. They are a "furniture bank" helping distressed families get back on their feet. In addition, they provide counseling services, clothing, food, and much much more. On top of all of that, they are environmentally friendly as they have created a "mattress decomposition" area so that all the non-useable mattresses they obtain don't end up in a landfill. What impresses me the most is there efficiency - no waste of anything. For example, they bundle up clothing that isn't used and its shipped to 3rd world countries. They keep tweaking themselves to be productive, useful and efficient in every aspect.