Health Advocacy Solutions

Programs: Consumer education: consumer educational outreach included collaboration with the oregon health action campaign and additional speaking at public conferences and meetings on opportunities to improve consumer healthcare quality, affordability, and accessibility, in oregon and nationwide. More than 500 consumers, policymakers, and healthcare professionals attended presentations or received written materials from the organization's outreach efforts.

patient advocacy: during the fiscal year, the organization provided professional-level support more than 85 individuals and families with complex patient advocacy needs across the united states, the majority of whom were in oregon and southwest washington. Support included resolving billing disputes and insurance denials, helping patients find appropriate care, addressing care quality problems in clinical settings, and making informed provider and insurance choices. More than 50% of these clients received our services at little or no cost.

virtual library for patient advocacy: during the fiscal year, the organization planned, built, researched records, and implemented a web-based national patient advocacy resource library for consumers and their advocates addressing affordability, coverage, and quality of care challenges in the healthcare system. The virtual library was launched with over 300 records and initially available to over 250 registered users.

helpline: the health advocacy helpline assists low-income oregonians facing healthcare eligibility, access, cost, billing, or quality of care challenges that cannot be addressed elsewhere. During the fiscal year, our helpline was able assist 240 consumers and families with: eligibility and enrollment assistance for healthy kids and other public insurance programs; referrals and advocacy for hospital financial assistance as well as prescription discount programs; and advocacy for quality of care problems, including inadequate access to qualified providers, poor patient care, and denials of service or coverage.

healthy kids: the organization runs a healthy kids enrollment assistance program as a certified application assister organization under the state of oregon. During the fiscal year, our advocates and volunteers were able to assist more than 50 low-income oregon families seeking to enroll in the subsidized heath insurance program for children.

program support for the oregon health action campaign: the organization provided supplemental staffing and administrative support to help another 501(c)(3) organization wind down programs focusing on consumer healthcare advocacy in oregon, consistent with our public mission.