I am appalled at your company policy for billing. I am assisting a widowed mother of 3 children get herself out of debt. Your ambulance company came to her home in 2010 to assist with her husband, who was pronounced dead at 34 years old. He left her with 2 children under 4 and a bill from you for $803.00. She was unable to pay that bill so you sent her to a collection agency, which is now taking it from her bank account. You should be ashamed of yourselves; you clearly could have written off her debt rather than selling it to collectors. She has struggled for the last 5 years to get back to where she was before her husband suddenly died. While I recognize that your services are always needed in tragic circumstances, I believe you could find a more community minded way to help people in extreme circumstances. I don't consider your behavior in the status of "quality nonprofit".