Concordia Tele Caregivers

Programs: Our mission is to deliver quality home health services, in good faith, on behalf of those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. Approximately 1,273 consumers were served across five counties in western pennsylvania with an average daily census of 825 consumers. A total of approximately 58,601 visits, equating to 115,640 hours of care, were delivered by our staff. We serve those over 65 in the community in order to help them age in place in their home as safely as possible. Our staff of caregivers helps their consumers with functions of everyday living including, but not limited to: bathing, grooming, toileting, light housekeeping, laundry, grocery shopping, and meal preparation. Our consumers are referred to us from a wide variety of sources including aging waiver - medicaid eligible individuals who need the greatest amount of assistance to stay in their home. These individuals are often nursing home eligible for their level of care. Our staff of caregivers provides personal assistance services to this group of consumers. Another source of consumer referrals is the local county area agencies on aging. We work with allegheny, beaver, butler, and westmoreland county options programs which fund personal care and home support services to financially qualified seniors. In addition, our organization accepts referrals from the va to assist veterans who have been approved for in-home services including home support and personal care. Our administrative staff provides education to the community by speaking at different engagements on topics regarding senior independence. The concordia private care (cpc) private duty manager and the cpc service coordinator have both addressed different groups of butler county and allegheny county seniors. The private duty manager has attended several health fairs in order to provide information on cpc's available services including medical alert systems (pers) and medication management system. Our goal is to educate the community we serve, in the tools available to help them stay in their homes as safely as possible for as long as possible. As a continuation of our mission to serve those in our community, we have also provided discounted care to a consumer in a high need situation that could not afford our full rate for services. We have also arranged for some contracted spiritual visits that were provided by concordia visiting nurses and not billed to the consumer.

the concordia tele-caregivers program is a free program available to any person in the concordia service territory. Clients of the program are contacted via telephone each weekday morning by a volunteer just to ensure that the client is up, functioning and able to answer their phone. If the client does not answer their phone at their assigned time, action steps are taken to ensure that someone is reached who can either confirm the client's whereabouts or can go to the client's home to ensure that they are safe. This program provides additional comfort in one's home, and can give family members of elderly relatives living alone an additional sense of comfort.