Well, a one star rating does not reflect the quality of their care givers who are all lovely, personable, and good at what they do. The administrative staff however, makes the place almost unusable. Their phone prompt system was designed in hell. I have to drive to a location to make an appointment because the phone tree is so colossally rude and designed to waste my time - a LOT of it I might add . Office staff is rude, short, and acts like patients are the enemy. Actually their entire office "system" is designed on that premise. Their offices view patients as adversaries. I once missed an appointment and was sent one of the rudest letters I've ever received. I'm not in kindergarten - I'm an adult, and I expect to be treated like one. It's really unfortunate. I have to wonder if it's because they take Medicaid. Is that why the office staff act as if patients are trash? I have no idea. But they need to correct that and get rid of the deliberate barrier they've set up between care-givers and patients. It's nasty and it's wrong.
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- EIN 34-1735884
- (330) 724-5471
- 1400 South Arlington St Suite 38 Akron OH 44306 USA
- axesspointe.org
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- AxessPointe
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Nonprofit Overview
Causes: Community Health Systems, Health
Mission: To provide a quality, affordable, and compassionate health home for every patient, every time, in all communities.
Target demographics: individuals and families in our communities.
Direct beneficiaries per year: 21,000 individuals
Geographic areas served: Providing healthcare services
Programs: Medical, dental, pharmacy, behavioral health and women's health care for adults and children. We accept Medicaid, Medicare, most private insurances, those without insurance, and provide a sliding-fee scale based on family size and income. AxessPointe has five convenient locations in Akron, Barberton and Kent.