I have always gone to Access Esperanza clinic. Even when it was under another name. They always take long but maybe 2 or 3 hours and I was patient enough to wait. Yesterday though, I had been there 4 hours. FOUR!! And there was no sign of them taking me in. I usually get labs but yesterday it was a simple visit that would've probably taken 5 or 8min. They were even taking people that came AFTER me. And I had an actual APPOINTMENT!! Which I honestly think is sooo unnecessary (the appt) because they still take forever in a half. They told me "you can come in early". As if that made any difference!! I actually walked out because I was starving and these people don't even have snacks or anything for us. I feel like I have a right to complain and post this because they actually charge medicaid for my visit. I just felt like there was absolutely no priority to take me in. I was gonna be a fast visit. I don't know what they spend their time doing but they absolutely take SUPER LONG and there's no sense of urgency whatsoever. Sloth like service!! Oh and there's nowhere to complain on their website. So I'm guessing nobody runs this place?? Or they simply don't care for anybody's complaints. One star is too much for them. Do better AEC!!
Access Esperanza has very high clinical standards and received the highest rating for their clinical work from the State of Texas in a recent year. In addition, the clinic has amazingly positive programs to encourage communication between parents and children about reproductive health issues.