At The Crossroads

Rating: 5 stars   11 reviews


333 Valencia Street, Suite 320 San Francisco CA 94103 USA


The mission of At The Crossroads is to reach out to homeless youth and young adults at their point of need, and work with them to build healthy and fulfilling lives. Our innovative model focuses on young people who do not access traditional services and are disconnected from any type of consistent support. We remove common barriers to service by bringing our counselors onto the streets, and shaping our support services around the needs of each individual client.


ATC has reached 5,200 young people, and has worked one-on-one with 975 youth in intensive counseling relationships.

Target demographics:

* Almost all of our clients (98%) live in poverty * 77% are unemployed * 12% are immigrants, and 5% are monolingual Spanish speakers Ethnic background: * 51% African-American * 21% white * 18% Latino * 10% other ethnic and racial categories About 66% of our clients are male, 33% female, and 1% transgender

Geographic areas served:

San Francisco


At the crossroads's (atc) work has four basic components:1) nighttime street outreach, where we meet clients' basic needs by distributing supplies, and develop counseling relationships that will lead to them moving forward in their lives. 2) one-to-one counseling, which empowers clients to identify and achieve goals, helping them move beyond the streets once and for all. 3) collaboration, which allows our clients to successfully access services that can address their diverse needs, and provides support to those agencies that work with our clients. 4) community education, which works to ensure that there is a continuum of care that meets the needs of all disconnected youth in san francisco and beyond.

the youth that atc works with are disconnected from people and organizations that can help them lead healthier lives. They do not have consistent contact with people or services which might help them think about their lives, create realistic plans to meet their goals, or connect them with the resources necessary to follow through on their plans. They do not access traditional services, and consequently are completely isolated on the streets. Atc sees 1,000 unduplicated youth on the streets each year during nighttime outreach and 275 a year in our daytime counseling.

atc is on the streets three nights a week in each of two neighborhoods in san francisco, the mission and downtown/tenderloin. We are out from approximately 7:30-11 pm, walking the streets. We offer our daytime one-to-one counseling meetings five days a week, between 10 am and 8 pm. We will work with the same individual client up to four times a week. We work with clients for as long as they want, until they hit their mid-thirties. We continue to work with our clients after they get off the street. There are more than 50 clients who we have been working with for the past 10 years; the majority has moved beyond the streets.

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Reviews for At The Crossroads

Role: Professional with expertise in this field
Rating: 5 stars  

I've seen how hard the staff here work to raise money and to provide services to the hardest to reach youths in San Francisco. They leverage volunteers, product donations and do a lot with what they have. Their staff are caring and passionate about helping youths on the street.

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Role: Professional with expertise in this field
Rating: 5 stars  

11 people found this review helpful

I worked at At The Crossroads for a year, and aside from the great skills and super cool community of co-workers it provided, I think it was only really when I left ATC that I really appreciated how the ideas of nonjudgementalism and support extends not just to its clients but to its volunteers and staff members as well. We were empowered to join ATC in ways that were good fits for us, were given the skills we needed to adjust to our and the power to express and address challenges we faced. I'm learning now away from ATC that a lot of jobs - and a lot of life! - is fitting into other people's boxes (and in many cases being expected to be grateful that you have a box at all) and it's great to have been part of an organization that really values finding that good fit and respects that not everyone wants the same thing out of life or their job - be they a client, a volunteer, or a counselor. So even if other jobs and people don't give me that same respect in the rest of my life, because I got it at ATC I can now apply it to everything I do! So thanks for the memories, ATC! And the tools to make the life I want and be satisfied in it.

I've personally experienced the results of this organization in...

the way I'm able to honestly and openly express what I want in life

If I had to make changes to this organization, I would...

keep doing the same things it's doing with an eye on opening up new branches around the bay area when money allowed

What I've enjoyed the most about my experience with this nonprofit is...

their ability to see that everyone is different and respect that individuality - not just with clients but with everyone!

The kinds of staff and volunteers that I met were...

friendly, professional, dedicated, compassionate and cool as hell

If this organization had 10 million bucks, it could...

Move to a building that was especially designed for them and pay support people to sort and distribute all the great stuff for clients and open up satellites of their working model all across the country. Oh, and pay their amazing counselors and all their staff as much as accountants make!

Ways to make it better...

I had known at the beginning how to advocate for myself the way that ATC taught me to do - to know my limits and challenges and speak up for them

In my opinion, the biggest challenges facing this organization are...

the needs of the clients will always outpace the size of the organization, so how to manage this challenge as unless government changes big time it can never really be solved

One thing I'd also say is that...

ATC is the coolest! I know I already said that, but it's so true it's worth saying again.

When was your last experience with this nonprofit?


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