NETWORK FOR GOOD INC

Rating: 2.2 stars   5 reviews

Issues: Disaster Aid, Philanthropy

Location: 7920 Norfolk Ave Ste 520 Bethesda MD 20814 USA

Mission: To increase charitable giving from individuals and decrease the cost of fundraising for nonprofits by providing the public with an easy, safe, and efficient way to give to the charity of their choice at networkforgood.org and by enabling nonprofits to engage supporters through low-cost online fundraising and communication tools.

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Community Reviews

Rating: 3 stars  

I find their address book (previously constructed from a prior year) for giving out giving cards for Christmas very useful, so you don't have to re-invent the wheel every holiday season when you send them to your friends and relatives by mail (who wants to leave all their friends e-mail addresses up,using the E-mail delivery option) As long as they have that address book and mail option I will continue to use them.Without it, if you had to re-enter that information every year,like on other sites,it would not be worth tt

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Review from Guidestar
Rating: 1 stars  

12 people found this review helpful

We are a medium-sized nonprofit that started using Groundspring to process our online donations. After a few years, Groundspring became Network for Good. Over time, their rates have climbed and their service has plummeted. They seem to have a corner on the market for nonprofit online giving, but in the last 5 years, many more options have sprung up that are as good as or better, with much lower processing fees. The customer service to nonprofits is appalling. There is an enormous glitch with auto-fill that results in donors receiving error messages when trying to give online, and their service department told me that they were unlikely to fix that glitch. When launching a newly designed website, working with NfG was a nightmare. They did not launch the new Donate Now page at the predetermined date and time, and when they did, it was an old version and not the revised, approved version. We are in the process of setting up with a new provider.

If I had to make changes to this organization, I would...

Make their customer service team extremely accessible during launch phases. Make their pricing a la carte. Make their tech team keep up with the other providers out there, who are set to eclipse them. Make them not rest on their laurels and think their market share is going to remain that large once nonprofits begin to comparison shop.

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

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Review from Guidestar
Rating: 5 stars  

5 people found this review helpful

I founded a small nonprofit a few years back and Network For Good was the smart choice to process donations. I do not have the time, energy, or skills needed to process donations and donor tax receipts. I needed a solution and Network For Good's services provided everything needed. Design is also very important to me, and with their custom package, a visitor to our site doesn't even notice the difference when making a donation. I am very picky and do a lot of research when looking at vendors. These days, there are more and more donation services, and they all pretty much are about the same as far as fees. I use Network For Good because not only do they provide a stable and reliable donation system, they are maybe the best resource for learning how to grow your donor base. I consider Network For Good a community of friends that are there to help my nonprofit grow.

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Likely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

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Rating: 1 stars  

10 people found this review helpful

1) NFG charges above market rates (5%) to process credit card contributions, even though its 990 disclosure confirms its transaction fee costs were 2.5 percent.

2) NFG engages in misleading practices by encouraging online donors to make an "additional donation" which some may think goes to the donor's intended charity, but in fact the money goes to NFG. I could find no record where NFG reports how it distributes these charitable funds.

3) NFG unfairly benefits on the "float" of client money. NFG distributes funds on the 15th of each month for previous month's donations. This ensures NFG enjoys a float ranging from two to six weeks. In the days of EFT transactions, this is unacceptable and unfair and uncompensated use of client money.

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

Was this review helpful? 

I'm so sorry to hear that you've had a less than wholesome experience with Network for Good thus far! As our Solutions Team Manager, I wanted to reach out to offer my services, address your concerns, and hopefully help you to feel more comfortable about your overall experience. As a non-profit ourselves, it is truly Network for Good's mission to support non-profits and charities, and to make sure that the online donation process is smooth, easy, and rewarding. To address some of your concerns directly: 1. Here at Network for Good we try our very best to pass along as much of a donors generous gift as possible. This is why we offer donors the ability to cover the 5% transaction fee so that 100% of the donation goes to the charity. This 5% transaction fee does indeed go to the credit card fees that Network for Good pays, but it also helps us fund our mission to help non-profits through training, donation support, email marketing, and event planning. 2. I'm sorry to hear that you feel you were mislead by our transaction process. It is certainly not our intent to mislead any donors or potential donors. Because we are also a non-profit, supporting other non-profits in their mission, we do indeed offer the opportunity for donors to help us cover our operating expenses by making an additional gift. The language on this section of the transaction does state "Add the 5% fee + 5% to support Network for Good’s mission." 3) Network for Good disburses donations on the 15th of the month following the donation month. While it may take us a few weeks to process the transactions and send the donations along to the proper organizations, we certainly do not profit from this. All donated funds are held in a non-interest bearing checking account where they are immediately available to cover outstanding check obligations. I hope this addresses some of your concerns, I apologize for any confusion or issues you've had. I'd be happy to discuss further, I'm available Mon - Fri from 9am to 5pm EST. I can be reached at 240-482-3306. Best, Dave The Network for Good Solutions Team

1 previous review
Rating: 1 stars  

13 people found this review helpful

It is a few days away from November 2010, and Network for Good's 990 for 2009 is still not showing on Guidestar. It's also not posted on the company's own Web site. Network for Good is hosting the online donations for an independent school for which I am heading the annual fund. I find it troubling that the site requires people to add 5 percent to their donations to cover Network for Good's cost (which appears to be above the market rate). Moreover, it gives donors to our school the option of tacking on 10 or even 15 percent to support Network for Good. I'd be curious to know how much money Network for Good receives above and beyond the 5 percent and what it does with the money. Does it donate the money to qualified charities or does it provide bonuses for its executives. (The bonuses are detailed in the 2008 990s) With a name like "Network for Good," any organization would have to work harder to live up to its name. I'm disappointed in the lack of financial information and the lack of transparency.

I've personally experienced the results of this organization in...

in annual campaign of an independent school.

If I had to make changes to this organization, I would...

Be more transparent and if there are for-profit and not-for-profit arms of this company, be clear about any financial arrangements between the two.

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Review from Guidestar