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Network For Good Inc

Rating: 1.83 stars   12 reviews 4,833

Nonprofit Issues:

Disaster Aid, Philanthropy

Address:

1140 Connecticut Ave NW Suite 700 Washington DC 20036 USA

Mission:

Network for Good offers innovative online donation and peer fundraising software for nonprofits, plus the expertise, training, and support to drive successful campaigns. Since 2001, Network for Good has distributed $1 billion to over 100,000 charities through its secure online giving platform. To learn more, please visit www.networkforgood.com

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Reviews for Network For Good Inc

Rating: 5 stars   Featured Review

7 people found this review helpful

I founded a small nonprofit a few years back and Network For Good was the smart choice to process donations. I do not have the time, energy, or skills needed to process donations and donor tax receipts. I needed a solution and Network For Good's services provided everything needed. Design is also very important to me, and with their custom package, a visitor to our site doesn't even notice the difference when making a donation. I am very picky and do a lot of research when looking at vendors. These days, there are more and more donation services, and they all pretty much are about the same as far as fees. I use Network For Good because not only do they provide a stable and reliable donation system, they are maybe the best resource for learning how to grow your donor base. I consider Network For Good a community of friends that are there to help my nonprofit grow.

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Likely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

 
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Rating: 1 stars  

10 people found this review helpful

We are a small nonprofit that made the mistake of signing up with Network for Good (really network for making themselves a lot of money). We signed up, but it was not made clear that we were committing ourselves to a year contract and if we tried to cancel, we had to pay the full year at time of cancellation. I was told repeatedly I had signed a contract. I couldn't find this contract anywhere - not in our files or attached to an email. Eventually, they sent me the contract I had 'signed.' I responded to an email and that was the 'contract' and my agreement to pay them a year's worth of money for no reason (we aren't getting any donations even though we have followed all of their advice). So we are consulting an attorney (more money out the door!) to see if we can get out of this without paying an arm and a leg. Stay away from NWFG! They are one small step shy of a scam!

 
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Review from Guidestar
Rating: 1 stars  

15 people found this review helpful

I donated on-line to a charity and was charged $22.30 in processing fees for using my credit card (9% of my donation). I discovered this only after the transaction had been completed. Network For Good disgusts me, and I will never donate to a charity using it again. I could have driven my donation to the charity for less money than they took to do a credit card transaction. What exactly did they do with that $22.30?? I tried to give a rating of 0 stars, but this program forced me to choose at least one.

 
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Review from Guidestar
Rating: 1 stars  

11 people found this review helpful

I have been making monthly, recurring donations for 6 years now and have always felt the confirming emails they send included way too much personal info. NFG doesn't seem to see this as a problem. Given the news in recent years regarding people's personal info. being hacked, I have closed my account (which wasn't a very pleasant process, as according to them there is no way anyone can get my info) and moving over to Just Give (org) out of SF. Fees are less and they send a simple confirmation that your donation was processed. Per Just Give they send a check out on the 10th of each month to the charity. These non-profits do need to make money, so there will always be a float (anyone that processes money has a float somewhere). It seems to me you should just donate at the end of the month (if possible) and that will reduce the float time.

 
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Review from Guidestar
Rating: 5 stars  

11 people found this review helpful

I give Network for Good five stars for five reasons:

1. Use credit cards to donate to ANY charity — Through Network for Good, I can use a credit card to donate even to small charities that don’t have their own credit card platforms.

2. A receipt for tax purposes EVERY time — When I give directly to smaller charities, some fail to send me an acknowledgement of my gift, or they’ll send me a simple thank you note without any indication of their 501(c)(3) status or the fact that I received no goods or services in exchange for my donation. Each donation through the Network for Good platform is followed by an automated email that satisfies IRS requirements for charitable gift records.

3. Organization: The Network for Good website allows me to search my donation history over a specific time period. This is particularly helpful at tax time. I can print out all my donations through Network for Good for the past tax year. It’s a one stop shop.

4. The 5% “Network for Good Grant” — This fee, misunderstood and resented by some donors, is where Network for Good falls victim to its own transparency. But it is exactly that transparency that makes Network for Good such an effective and efficient platform in my experience. Donors are given the option to have the 5% fee deducted from their donation. Or they can pay 5% extra so that their charity receives the full base amount of their donation. Part of the 5% covers transaction fees the credit card companies charge Network for Good (or, for that matter, any other charity that you happen to give directly to). The remainder of the 5% goes to Network for Good — which is in itself a nonprofit organization that helps charities maximize their online presence and engage online donors. Because Network for Good is a 501(c)(3) organization, the 5% grant is also tax-deductible.

5. Excellent customer service — When I called Network for Good with a question about a past donation, a staff member answered the phone before the second ring. Her professionalism and eagerness to help seems like a good indication that the small grant I give to Network for Good is being spent on quality people and programs to revolutionize philanthropy.

 
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Rating: 1 stars  

18 people found this review helpful

On March 8, 2015 our rescue, A New Start On Life, did a CrowdRise Fundraiser for an emaciated Great Dane that we took in who needed emergency surgery. As of today, May 22, 2015 we have not received the donated funds totaling over $2500.00. Network For Good was called several times in April and each time we were told that the check had been mailed and we just needed to be patient.
On May 8, 2015 we again called Network For Good and in pushing for further details we learned that the check had been mailed to the wrong PO Box. Network For Good accepted no responsibility for this error, stating that GuideStar provided them with the wrong address. A New Start On Life has had the same PO Box on file with the IRS since 2003. We were told that they would reissue the check to the correct address and that for $30.00 it could be expedited to us. We told them that it was not our mistake and we would not pay the $30.00 but still expected it to be expedited to us. We were told that that would happen.
Today, May 22, 2015 we called again, as we have not received the funds. We were told that the check was mailed out on May 15th, 2015 (that hardly qualifies as expedited and that is apparently the only day of the month that they do issue checks we were told today). We were told that we needed to continue to be patient and let them know if we did not receive the check within another week "or so".
The problem we are faced with is that our Veterinarian performed a service for us, based on our promise to pay in a timely manner. We let them know that we ran the fundraiser, and that we expected funds by the end of April 2015. Waiting another week places us another full month beyond the date that we agreed to pay by. This has jeopardized our relationship with our veterinarian of long standing, and paralyzed our ability to continue our small groups efforts until we are able to make payment.
Throughout repeated conversations with Network For Good they claimed no accountability and no flexibility in accommodating their errors. We asked that funds be direct deposited into our account and were refused on numerous occasions, even though we are now set up with CrowdRise for direct deposit now.
Donors should be aware that funds do not make it to the intended charity in a timely manner and that Network For Good does not have any accountability or take reasonable corrective actions.

 
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Rating: 1 stars  

9 people found this review helpful

We give to YWAM via Network For Good. For every $25 we send YWAM, we also give Network For Good $.75. A really waste of money to go to a charity. But I called today to ask for a receipt for my 2014 taxes and received 12 monthly receipts I had throughout the year. My accountant does not want to read through 12 different statements. For all the money that Network For Good receives and gives out, they need to take a fractional part of their 'take' and come up with a system that will easily get the Year end summaries out to the donors. I was thinking to myself 'unbelievable' when I got those 12 emails of monthly receipts. Get professional.

 
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Review from Guidestar
Rating: 1 stars  

13 people found this review helpful

This organization is absolutely awful. I attempted to donate online to a participating charity and Network for Good charged me 4 times what I had actually pledged. As a result, the frustration that I encountered from my experience with Network for Good has led me to NEVER support a charity affiliated with this organization again. I'll go elsewhere. If you're smart you'll avoid them too!

 
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Review from Guidestar
Rating: 3 stars  

3 people found this review helpful

I find their address book (previously constructed from a prior year) for giving out giving cards for Christmas very useful, so you don't have to re-invent the wheel every holiday season when you send them to your friends and relatives by mail (who wants to leave all their friends e-mail addresses up,using the E-mail delivery option) As long as they have that address book and mail option I will continue to use them.Without it, if you had to re-enter that information every year,like on other sites,it would not be worth tt

 
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Review from Guidestar
Rating: 1 stars  

28 people found this review helpful

We are a medium-sized nonprofit that started using Groundspring to process our online donations. After a few years, Groundspring became Network for Good. Over time, their rates have climbed and their service has plummeted. They seem to have a corner on the market for nonprofit online giving, but in the last 5 years, many more options have sprung up that are as good as or better, with much lower processing fees. The customer service to nonprofits is appalling. There is an enormous glitch with auto-fill that results in donors receiving error messages when trying to give online, and their service department told me that they were unlikely to fix that glitch. When launching a newly designed website, working with NfG was a nightmare. They did not launch the new Donate Now page at the predetermined date and time, and when they did, it was an old version and not the revised, approved version. We are in the process of setting up with a new provider.

If I had to make changes to this organization, I would...

Make their customer service team extremely accessible during launch phases. Make their pricing a la carte. Make their tech team keep up with the other providers out there, who are set to eclipse them. Make them not rest on their laurels and think their market share is going to remain that large once nonprofits begin to comparison shop.

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

 
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Review from Guidestar