I had been looking to adopt a dog for several month and contacted Lost Paws to inquire about one that I was interested in. I received an email response stating they were having an event in Lewisville at Petsmart. I attended the event and the dog I inquired about had been adopted. They said they had a similar sized dog who maybe a good fit for me. After meeting the dog I decided to take it home for a 2 week “trial” period. I was not given any information about the dog’s medical history and was told that that would be provided after I adopted. I asked about his behavior and was told he was shy but would warm up quickly. They stated he uses a doggy door at the foster and gave me no indication that he may have any trouble. I took the dog home and initially things went well but soon the dog started having bloody diarrhea and such extreme anxiety that he would not leave the apartment. I would take him outside for extended periods of time and he would not go potty, but would have an accident as soon as he got back in the house. He would not eat or drink anything and progressively more lethargic. I made multiple attempts and left multiple messages for Lost Paws but never heard a response. I finally opted to take the dog to the vet. He required subcutaneous fluids and antibiotics. I was told if the dog continues to refuse to drink then he needed to come back for kidney function test. The vet noticed the dog’s eye was glazed (something I had asked about at the rescue event and told it was fine) and told me it was likely an infection and the dog needed a full eye exam. Finally roughly 8 hours after my first phone call to the rescue I got a call back. I explained to them all of the behavior and medical issues I was having with the dog and they said I could bring him back the follow day. I meet them in Frisco with paper work from the vet, all of the medications and supplies I got for the dog. They seemed uninterested in discussing the suggestions the vet provided. They did not even seem appreciative that the dog got care or concerned about his well-being. They never offered to reimburse me for the cost of medical care for the dog or offered up an apology or even a thank you. I was heartbroken giving back that sweet little dog. I began to look online (something I should of done before trying to adopt through them) and saw other reviewers who echoed my experience. This whole experience was traumatic for both me and the sweet little dog I quickly grew to care about. My sadness was only compounded by the fact that I didn’t feel confident that he was going back to a place that would properly meet his needs.
I'd like to file a complaint, if anyone cares to listen, against a Caucasian woman with glasses, hair up in her 50's (since I'm not allowed to use her name) I was in PetSmart in Bedford, TX Saturday, 1/23/15 in the late morning/early afternoon. There was a beagle with heartworms that a few people were interested in, and concerned about. She was right by the door and would shiver every time the door opened. We asked the lady if the sick dog could be moved away from the door, and she brushed us off, very rude, and said 'We'll move her later'. We could not understand the delay, as there were several empty spots she could have moved her to, in about 5 seconds of her time. I ended up buying her a blanket, and she stopped shivering. She was also ugly to an older gentleman that was inquiring about her and told him 'You're not going to adopt her' and walked away. We could not believe this woman's demeanor. There was another dog right beside her that was barking very loudly the whole time, I asked the woman if she could move the barking dog away from the sick one. Again, she turned her back and walked away from me. I called later to inquire if the dog had been adopted, as I know several potential adoptees, once she heard it wasn't me myself adopting, she hung up on me. If I was running a charity, I would want to know about persons like this being the face of my organization. I've never met anyone involved in pets and charity that seem so incredibly insensitive and rude to potential adopters. I'll be avoiding this charity as long as this woman is involved. Thank you for your time.
I got my puppy from Lost Paws a couple months ago and she has become my best friend in the short amount of time! However, I do have some points that I think people should watch out for before adopting from them.
First thing is that on their paperwork, they said she was a maltee-poo. It was only after I adopted her and saw her previous record from the shelter that I found out she was a terrier mix. I needed a dog who was hypoallergenic and her being a maltee-poo was one of the reasons that she caught my eye. Thankfully, nobody in my family is allergic to her so that was okay in our situation, but could have been bad in other situations.
Second, they told me in the description that she was rescued from a breeder. Because of that, I believed them when they said that she was a maltee-poo. Today, I called the shelter she was originally from and they told me she was actually a stray. Had I known that, I would have been able to work better with some of her behavior issues. These might be innocent mistakes, but it might have been done on purpose as well to get their dogs adopted faster.
Lastly, there is no real interview process. I just walked in, saw her, signed the papers, paid, and took her home. They didn't provide me with any details about her personality, daily schedule, or even the type of food she was eating, even after I called and asked. Most rescue organizations even help with introductions to the home and family members/pets and evaluate whether the pet owner was a good match for the pet, so I was disappointed that Lost Paws did not do that for me.
All in all, they do a good job rescuing these lost pets and I am very happy with mine, but I feel like this organization could definitely benefit from some improvements.
Over the years I have had 3 rescues from Lost Paws - they mainly deal with small dogs and a variety of cats and at the time were around every other Saturday at the PetSmart in Irving/Las Colinas. Yvette and the team are wonderful...every time I came back they remembered the pets by name, and often asked about how they were doing. I had nothing but good luck with my 3 dogs (one pekipug and 2 shih tzus) and feel great that they are a big part of my family, and I was able to provide them a good home after being on the street and coming from a puppy mill. If you are considering a small dog, please see their page on petfinder or petsmart and you won't be diappointed.