Filene Research Institute Inc

Programs: Filene research institute seeks out high priority research questions for the benefit of consumers and the cooperative finance movement. The institute regularly publishes reports on its research findings and the outputs take many evolving forms including research reports, infographics, slide decks, podcasts, videos and interactive digital tools. There were nearly 60 filene research, innovation, and impact reports and briefs published in the year. Articles summarizing the research are widely distributed in the trade, social media, general media and in the publications of credit union trade organizations.

through filene research institute's outreach and education program, filene provides a variety of ways to interact with our body of work including the i3 (ideas, innovation, and implementation) community, the cooperative trust, research councils, innovation workshops, educational presentations and research colloquia. These outreach events afford learning opportunities, engagement, peer networking, administrative proceedings, and organizational direction.

filene research institute's applied research and innovation program takes the most promising research and uses it to build and test ideas with credit unions that solve real-world, consumer finance problems. This year we focused on optimizing digital channels, increasing member loyalty, providing members alternatives to payday lending, enhancing the industry's strategic readiness and ensuring a more consistent onboarding experience. Our impact programs are designed to help credit unions put our research into action so that they can serve more consumers, deepen relationships and ultimately improve people's lives.