Best food bank in Polk County with an abundance of good healthy foods with a large variety to help your family provide food on those month's you're struggling. Their volunteers (especially Jan our favorite!) are very helpful and provide great customer service by guiding you through the process. Thank you Ella Curran in Independence you've really helped out family numerous of times!
I went to this food bank, in need of food to feed my family along with my brother in law who needed to feed his. As we are both experiencing hard times. Never have I been so insulted, as a human being in my life. The elderly lady whom says that she is in charge, as well as refused to give my brother in law the phone number to her boss, insulted us, verbally attacked us, screamed and made us feel completely unwelcome. She told us that we were late. We explained to her that online their brochure specifies different timing than she proposed it did. We advised her to change it, as it was 15 min off than time she told us. We explained that we were sorry, that we were misinformed, but desperately in need of food for our family. She screamed at us, wouldn't make eye contact. She left us , gave us no direction where to go, what to do so we did as another lady told us too, which we were than yelled at and attacked by the lady who claimed to be in charge. She was told on several accounts that she was yelling at everyone, that she was rude and out of line by her colleagues, and yet continued to treat us in a very unmoral, unprofessional manner.
I had been in there one other time which she was also very abrupt and rude to a lady because she couldn't speak fluent English. Which is discriminatory and no one going to get help because they need to feed their families should ever be treated in such manner. The outcome of her treatment could cause someone with mental illness to leave and be destructive or even suicidal. She completely dehumanized us, and talked directly about us, in front of us, calling us liars to her colleges. She mocked us and laughed.
People who work at places that help the poor are usually volunteers, but even if not these mannerisms, should never occur, but most especially they should never be allowed! Its hard enough to go to a place in need and feel inadequate to care for your family in these times, but to be treated like we were makes it even more insulting. This lady has been rude on multiple accounts and there should not be a warning, she should be terminated for her actions.