Absolutely horrible.
I contacted ERLS in regards to serious & egregious conduct by my Landlord, which caused me serious health issues.
From the start ERLS very little concern, little competence, and less desire to do a good job.
On intake they simply wanted to gather very little info, without gathering enough to make reasonable nor better informed decisions.
Then they proceeded to give me advice that ran counter to state & federal agencies I was dealing with. When I tried explaining this to the they argued, then cut off contact.
They brought up & then focused on topics I never mentioned. Worse, they continued focusing on those topics, despite being completely irrelevant.
I got bad attitude & even worse advice from day one.
ERLS just isn't worth the hassle.
Most of their budget comes from government grants, so that seems to be their only concern, they could give a darn if they actually serve their clients well or not.
Beware ERLS.
Review from Guidestar
Applied to and accepted for Legal aid back in September 2015. Signed and returned retainer contract. Since then (Now mid January) I have received no contact from them. I have called numerous times and left messages for Brad and Sarah but neither have bothered to return my calls. Even if they did not want to take my case it would have been nice to get some sort of notice so I could look for an alternative solution.