This is the worst non profit we have. County owned. So much has happened here, but healthcare is a joke here. They don't help anyone. I remember taking my mom here once. Big sign posted saying they take heart patients back immediately. Not true. After waiting over 3 hours, finally took my mom to atrium. She was seen immediately. The last time I went they violated every right I had. I left went to atrium and received the care I deserved. This is by far the worst hospital in the world. It's about money not the people. And mental health is ridiculous here. They don't take a judge commitment order serious. People try to get help for loved ones. But they release instead. Patient rep l says you just have to keep trying to you get a real doctor. Probably a good thing since a minor recently was under their care and was sexually assaulted. Citizens here deserve a real hospital. But greedy county won't let that happen
I was passing through the area with my 1 YO, who presumably had an ear infection. I made an appointment with this location via online scheduling to be seen, as they are an Urgent Care.
Upon arrival, I checked in, provided my insurance, and was not told anything else. No co-pay (to which I have everywhere else), no notification of a "New Patient Charge." I sat for 2 hours past my scheduled appointment time to be seen by the doctor for 5 minutes in total. He looked at my child's ear and confirmed he had an ear infection and sent us on our way with an antibiotic.
I just received a statement from my insurance that said they charged $460 in total for the appointment. Upon calling to investigate and request an itemized bill (to which I have not received from this location formally via mail). I was notified that it was a new patient charge and there was nothing I could do. The receptionist took my name and number and let me know the office manager would be calling. I plan to call them every hour until the office manager finally does get on the phone.
I contacted the overall billing department and got the same run-around; they forwarded my call to the manager, who sent me straight to voicemail.
I am being forced to pay a "New Patient Fee" by a location who made me wait 2 hours past my scheduled appointment time, to be seen for 5 minutes. No new patient consultation, nothing.
I do not live in this area and will never, ever return to here, or any part of CaroMont health. This is pathetic.
UPDATE: I spoke with the office manager, Lauren, who claimed this would be escalated. This are supposedly escalated to the director, Kevin, who deemed this billing of $460 at an Urgent Care appropriate. I have called both and neither have answered a call. DO NOT GO HERE.