Via Services, Inc.
Rating: 3.83 stars 6 reviews
Issues: Children & Youth, Disabilities, Health, Human Services
Location: 2851 Park Avenue Santa Clara CA 95050 USA
Geographic areas served: Santa Clara County and Greater Bay Area primarily
Programs: First Step Early Intervention and Via West Campus
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I was a staff member at Via West. If I had a child with special needs, I would be horrified to see what happens behind the scenes. There is very little supervision of staff; some participants end up left with unbrushed teeth or dirty diapers for too long. Staff who are untrained in restraints often use physical force in an attempt to control participants' behaviors, which is overall reflective of inadequate training. Staff members, including head counselors, drink alcohol and smoke marijuana on premises at night when participants are present. The camp frequently experiences "Charlie Browns," or misplaced participants, including on field trips and at night time; one participant was missing for over an hour and was found at the top of the mountain. Full time counselors complain of being overworked to the point where participants' safety is endangered. The facilities are rarely cleaned, and when they are, the cleaning is only superficial. Staff members were asked to lie to the ACA. Do NOT send your children here!