March 24, 2011
We sent a donation via credit card earlier this year and never heard from the Trevor Project as to whether or not they received it or even a Thank You email. Besides using Charity Navigator, we normally send a smaller donation to see if we get a response via email or letter telling us about the organization, etc. I am sorry to say that even though Charity Navigator has given them a fair rating, my partner and I give them an "F" for communicating with their donors since we didn't hear a word from them via email or otherwise......not even a Thank You.
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Send an email or letter letting the donor know whether they received the donation and a Thank You would be nice.
MY ROLE:Donor & na. Review from CharityNavigator