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Mercedes B.

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Meals on Wheels of Greenville, Inc.
November 17, 2010

Meals on Wheels of Grenville fulfills an extremely important mission (providing hot, nutritious meals and personal contact) to homebound individuals in Greenville County, SC. And it does so in a very efficient manner. There is a high level of client satisfaction, as proven by surveys. I have personally been involved with the organization for four years, and for the last two years as a board member. The board is well managed and consists of talented, caring, community leaders. The executive director constantly stives to make efficient and effective use of board time, volunteer time, and donor resources. I have delivered meals on a regular basis. I have helped with "holiday gift bags" for the clients. I have spent a significant amount of time with the internal staff, and can give this my full support and approval as a top-notch non profit organization. Truly world class. A benchmark not only in the Meals on Wheels organization, but also a great model for non profit leadership across the industry.

The Great!

I've personally experienced the results of this organization in...

I have personlly observed the results of this organization in its impact to the community. Over 1300 homebound individuals in Greenville County receive a hot, nutritious meal delivered by a friendly volunteer on a daily basis. This could not happen without the deidcation and talent and efficiency of Meals on Wheels Greenville.

Ways to make it better...

If I had to make changes to this organization, I would...

Meals on Wheels Greenville has recently undertaken an extensive re-evaluation of business processes, and created an updated strategic plan based upon the balanced scorecard model. Major work process areas are currently being analyzed to develop actional goals / key performance indicators, and measures to meet those goals. This is a dynamic organization that is already good, and striving to be great.

MY ROLE:
Board Member & I participate in board meetings, board retreats. I have worked alongside staff to understand their processes. I have delivered meals. I have created holiday gift bags for clients.