July 24, 2013
Site is easy to use. Search function is good. I donate to 2 organizations through JG and recently my payments were canceled. I wrote to the customer service email (there's no phone # for customer service) and never received a response, even after following up. I just ended up sending makeup payments to my orgs.
Ways to make it better...
If I had to make changes to this organization, I would...
Improve the customer service.
More feedback
Was your donation impactful?
Likely
How likely is it that you would recommend that a friend donate to this group?
Unsure
How likely are you to donate to this group again?
Unsure
When was your last experience with this nonprofit?
2013
MY ROLE:
Donor
