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josephekdahl

351 profile views
1 reviews

Review for JustGive, San Francisco, CA, USA

Rating: 3 stars  

Site is easy to use. Search function is good. I donate to 2 organizations through JG and recently my payments were canceled. I wrote to the customer service email (there's no phone # for customer service) and never received a response, even after following up. I just ended up sending makeup payments to my orgs.

If I had to make changes to this organization, I would...

Improve the customer service.

Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

Unsure

How likely are you to donate to this group again?

Unsure

When was your last experience with this nonprofit?

2013

Role:  Donor

Hi Joseph! We're sorry you had a problem with cancelled payments. We would love to help you, but couldn't find an email from you in order to respond. Our phone number is on our site, but here it is for your convenience: 866.587.8448. Please let us know how we can help, and thanks for your feedback!