My Nonprofit Reviews
Review for JustGive, San Francisco, CA, USA
Site is easy to use. Search function is good. I donate to 2 organizations through JG and recently my payments were canceled. I wrote to the customer service email (there's no phone # for customer service) and never received a response, even after following up. I just ended up sending makeup payments to my orgs.
If I had to make changes to this organization, I would...
Improve the customer service.
Was your donation impactful?
How likely is it that you would recommend that a friend donate to this group?
How likely are you to donate to this group again?
When was your last experience with this nonprofit?
Hi Joseph! We're sorry you had a problem with cancelled payments. We would love to help you, but couldn't find an email from you in order to respond. Our phone number is on our site, but here it is for your convenience: 866.587.8448. Please let us know how we can help, and thanks for your feedback!