JustGive

Rating: 3.83 stars   88 reviews

Issues: Civil Rights, Philanthropy

Location: 312 Sutter Street Suite 410 San Francisco CA 94108 USA

Mission: As The destination for online charitable giving®, JustGive is dedicated to creating comprehensive tools and services to make charitable giving a part of everyday life, JustGive is a nonprofit organization whose mission is to increase charitable giving by connecting people with the charities and causes they care most about. Allowing donors to give when, how and as often as they want to more than 1.8 million charities working throughout the world.
Results: In the past decade, JustGive has sent more than $170 million to over 50,000 charities.
Target demographics: Individual donors; 501(c)(3) organizations
Geographic areas served: US and International
Programs: In 1999, JustGive.org was among the first nonprofit organizations to channel the power of the Web for online giving. Since that time, our creativity, innovation, and technology have combined to make us the only Web address you need for convenient, safe, and secure online donation for more than 1.8 million charities worldwide. We offer you many ways to give – direct donations, gift cards, registries, gift collections, and memorial donations – for every purpose and occasion.

2013 Top-Rated Nonprofit
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Community Reviews

Rating: 4 stars  

This appears (from my internet searches) to be the best in class donation site. It relies on donations and processing fees to allow users to provide giving pages so that they can encourage donations to charitable organizations of any kind. I'm creating a page for my own favorite charities (I'll tell people to go there if they want to give me holiday or birthday gifts), plus I've made a memorial page for my mom's memorial (PETA and her HS alma mater being kept in mind) and finally -- what I'm most hopeful about -- a team page to organize all family members interested in doing a unusual buy nothing Christmas charitable gift exchange (in place of family gift exchange). I haven't sprung this on anyone yet, and I'm just tinkering around on justgive.org to test it out before announcing, but I like the site best of any I've seen. Justgive.org has a lot of charities online -- I haven't run into one of my favorite orgs that isn't on it yet, so that's huge. Setting up the profile for myself something to be desired, and I want a little more flair (thinking I'll launch the site as a link from a blog page where I can be more expressive. Let's see how it goes...

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What a great idea to exchange charity gifts for the holidays with your family! You're setting such a good example - thanks for making a difference through JustGive.

Rating: 4 stars  

We all know the Wounded Warrior Project and how very important it is to help our Military. Please consider giving to this worth while Charity.
Sincerely,
Barbara S Adams

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Rating: 1 stars  

This was not easy at all. It kept telling me that I had done something wrong and so after the 3rd try I signed out. Did I give 3 times, did it accept anything. I will check my charge bill to see. Very frustrating when I want so much to give.

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We are sorry for the frustration you had when you were trying to donate. Please email us at support@justgive.org and we'll be happy to look into this for you.

Rating: 1 stars  

This was a complete failure. I have tried to make a donation to an ornithological organization all morning but JustGive said that there was an error in my information. I could find no errors and each time I tried to change the password, it would tell me that an account with that email address already exists. Wasted my whole morning! This site must work for some people, but it didn't work for me. I wish I could find a way to remove my account!

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We are sorry for the problems and frustration you had trying to donate! Please email us at support@justgive.org and we'll get this resolved for you. If there's a technology glitch on the site, we definitely want to know about it.

Rating: 5 stars  

My favorite part about JustGive is how easily I can incorporate giving into my life year-round. I love when a friend tells me the charity gift card was one of the most unique and meaningful gifts they've received.

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Rating: 1 stars  

1 person found this review helpful

I can only assume JustGive is experiencing serious business problems because it is impossible to reach someone to talk to to help resolve problems or answer questions. I am the executive director of a nonprofit who has used JustGive for our online giving for several years.

Recently I had questions about particular donations and despite sending multiple emails, writing Facebook posts on the JustGive website, and sending Twitter posts to JustGive, I did not receive a response and cannot find a "live" person to talk to. Very concerning. The phone number listed on the website indicates they don't take phone calls....then why have a phone number??? The whole thing seems unprofessional now and shaky. It did not used to be this way. We used to be able to talk with someone when we had questions. Now there is no one to talk to, donors are having trouble and our donations are not being sent on a timely basis. We are looking to find another online giving option. Think twice before using JustGive.

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We are sorry for the delay in getting back to you, and know waiting for a response can be frustrating. We do respond to all inquiries in the order they are received. As a small nonprofit with limited resources, we have hired additional customer service team members so we can provide a more timely response. Would you provide a direct email address to reach you (the one used for your inquiry)? We'll get to the bottom of this and get back to you. Thanks.

Rating: 5 stars  

I have recommended JustGive to friends and family for a variety of reasons, most notably because 1.) my donations have gone to 15 different organizations (local, national and international) without a single problem in 9 months; 2.) the JustGive charitable organization search and signup process proved to be accessible for one who is not particularly "computer literate;" and 3.) JustGive e-mails a monthly re-cap of all donations, making their work transparent and simplifying my ability to keep track of donations. With appreciation, M.N.V.

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Rating: 5 stars  

I wanted to surprise my aunt by making a charitable donation to honor her birthday but really don’t know which causes she supports. I have also cut way back on donating because I’m so tired of all the mail these other organizations send me (asking for more donations!) and it annoys me when they sell my name and address to other charities. I’m glad I found the Just Give website and their “gift card” options. I love the fact that my aunt will choose which charity she wants to support and I won’t be stuck on yet another mailing list!! If we end up having any problems with the donation, I’ll update my review, but for now I really like this site and the Just Give organization!

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Rating: 5 stars  

1 person found this review helpful

I found JustGive when searching for sites that provide access to making charitable donations. I have used JustGive for the past three years to research non profits and to provide charitable contributions. The process is very easy and they provide annual summaries via email for tax purposes. Credit cards are sometimes frozen because apparently there is a lot of fraud that goes on in this industry so they just want to be sure that the payment is valid. I don't see this as a JustGive problem but rather an industry issue. I will continue to use JustGive for making future donations.

If I had to make changes to this organization, I would...

NA

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

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