We donate several donations throughout the year utilizing our American Express points and I get so frustrated with the fact that i can't speak to a person when I call. David at JustGive.org called me back and explained, in detail, why there was a delay with our donation. This particular issue is more on AMEX than on JustGive. David's answer and follow email was appreciated. I would like to be able to talk to a person when I run into a problem but since it is a non-profit, and run lean, staffing is limited. JustGive did contact me and answered my questions.