My Nonprofit Reviews

I bought a sleeper sofa mattress from Mattress Firm that wound up being defective (both the mattress and the zipper to the mattress cover were defective). After several attempts with different agents and managers at Mattress Firm, the best I could do was a refund of less than half the purchase price. When I said "what about the sleep satisfaction guarantee?" I was told the mattress is considered soiled once it enters the customer's home, hence the hefty re-stocking fee. A few days after contacting Elliott Advocacy and sending pictures of the mattress, I got a call, an apology and a refund from Mattress Firm. There are two other businesses that I was able to self-resolve a problem with, thanks to the executive contacts Elliott Advocacy provides. They know how to find the right person and get a fair resolution.

The Women's Resource Center provides financial education to about 4,500 women per year. They also have programs to help teenagers and at-risk girls. They have an impressive volunteer base, a highly professional and dedicated (but small) staff, and they always make their volunteers feel appreciated. They spend their money wisely and are a community model on how a non-profit should be run.

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