SHIM (as South Hills Interfaith Ministries is commonly known) welcomes and treats clients in the South Hills area of Pittsburgh, with dignity and respect. The staff over the years interacts with volunteers and clients cheerfully and with kind enthusiasm, as I've observed during 6+ years of unscheduled visits to the office. During the 2010-11 winter coat drive, SHIM met all of the growing client base's needs, so it shared excess winterwear with other service agencies. SHIM's interfaith commitment is real, welcoming all churches, synagogues, religious and community organizations to lend a hand. SHIM feeds the spirit by organizing interfaith and Holocaust remembrance services, as well as feeding our South Hills neighbors, providing free clothing, school supplies and holiday gifts 'stores', and running nursery school and summer camp programs for low-income kids and recently resettled refugee families. Not only do SHIM staffers and friends alleviate hunger, SHIM empowers clients to choose their own groceries and helps them navigate utility assistance, etc.