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Austen

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AUSTEN RIGGS CENTER INC
November 13, 2010

Austen Riggs is a complete fraud. Perhaps at one time they ran a good operation, but that is no longer the case. Over $250,000 was spent on my adult child and we were then told that they couldn't help her after initially being told they were "specialists in treatment resistance" and "they don't give up on anyone". This is total PR nonsense. The staff runs for the exits at 5PM and they hardly, if ever, return phone calls. The administration is a disaster and unresponsive and uncommunicative unless they want more money.

The Great!

I've personally experienced the results of this organization in...

Austen Riggs is a complete fraud. Perhaps at one time they ran a good operation, but that is no longer the case. Over $250,000 was spent on my adult child and we were then told that they couldn't help her after initially being told they were "specialists in treatment resistance" and "they don't give up on anyone". This is total PR nonsense. The staff runs for the exits at 5PM and they hardly, if ever, return phone calls. The administration is a disaster and unresponsive and uncommunicative unless they want

Ways to make it better...

If I had to make changes to this organization, I would...

CHANGE THE ENTIRE STAFF AND START OVER. Austen Riggs claims to care about the patients, however, instead they give up on them. After 7 months they will tell you that they can't help you, go somewhere else.

MY ROLE:
Client Served & CARE FOR OTHERS.