We approached UPC on a recommendation because we heard wonderful things about the work the organization does. We needed help with understanding our son's disability and how we could help him. The plan the school had offered was clearly not in his best interest and we were frustrated with the lack of progress and unsure of what path would be best for him. Our advocate took the time to review all of our information, helped us map out a plan and actually came to the IEP meeting with us. It was such a relief to have Mel there to support and advise us. She really seemed to care about our son. Pam and Bill