May 5, 2010
Although this organization has been around for 30+ years, their staff and board of directors seem to not know what they are doing. Regardless of numerous attempts to get in contact with staff/BOD they never return calls. If you apply for membership, you receive nothing confirming that they received the funds. Very dissatisfied with service and the customer service I have had recently (April 2010) was HORRIBLE! I would not recommend becoming a member, at least not now. It used to be a much more organized non profit -- not sure what happened. According to them, they've had a change of staff -- no excuse!
The Great!
I've personally experienced the results of this organization in...
their web site. Completely out of date, hard to navigate, and their contact information is NOT consistent throughout their website.
Ways to make it better...
If I had to make changes to this organization, I would...
Overhaul their new/current staff.
More feedback
What I've enjoyed the most about my experience with this nonprofit is...
Colleagues I've met at past annual conferences.
The kinds of staff and volunteers that I met were...
unhelpful, unresponsive, and just not good, as of April 2010.
If this organization had 10 million bucks, it could...
update their website.
Ways to make it better...
They had their old staff.
In my opinion, the biggest challenges facing this organization are...
updating their organization as a whole.
One thing I'd also say is that...
you should look through your website to make sure everything is consistent and have better customer service via phone & email.
How frequently have you been involved with the organization?
About every six months
When was your last experience with this nonprofit?
2010
MY ROLE:
Donor & Became a member and registered for training.
Review from Guidestar