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disgruntled-member

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1 reviews

Review for International Wildlife Rehabilitation Council, San Jose, CA, USA

Rating: 1 stars  

Although this organization has been around for 30+ years, their staff and board of directors seem to not know what they are doing. Regardless of numerous attempts to get in contact with staff/BOD they never return calls. If you apply for membership, you receive nothing confirming that they received the funds. Very dissatisfied with service and the customer service I have had recently (April 2010) was HORRIBLE! I would not recommend becoming a member, at least not now. It used to be a much more organized non profit -- not sure what happened. According to them, they've had a change of staff -- no excuse!

What I've enjoyed the most about my experience with this nonprofit is...

Colleagues I've met at past annual conferences.

The kinds of staff and volunteers that I met were...

unhelpful, unresponsive, and just not good, as of April 2010.

If this organization had 10 million bucks, it could...

update their website.

Ways to make it better...

They had their old staff.

In my opinion, the biggest challenges facing this organization are...

updating their organization as a whole.

One thing I'd also say is that...

you should look through your website to make sure everything is consistent and have better customer service via phone & email.

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?

2010

Role:  Donor & Became a member and registered for training.