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vettech4president

68 profile views
1 reviews

Review for Health Care Center for the Homeless Inc, Orlando, FL, USA

Rating: 1 stars  

My brother in-law had a 12pm appointment and signed in at 11:50am. At 12:50 he asked the receptionist when he would be seen. He was told he was next in line. I arrived to pick him up at 1pm. At 1:40 he still had not been seen. By this time I was extremely irritated to say the least. I ask the receptionist when he might be called and she her self seemed shocked that he had a 12pm appointment and had not been seen. The receptionist then informed me we would have to wait until the staff returned from lunch. I asked to speak to the office manager and rather than her addressing the issue she went into a back room and closed the door. Both my brother in-law and I stood at the front counter completely ignored. I am a manager at a non profit medical clinc as well and my job would be terminated immediately if my customer service didn't reflect excellence at minimum. After being seen he returns to the lobby only to find the pharmacy was closed for lunch. This clinic is a customer service nightmare and the mission statement should include the truth, they'll see you on a walk-in basis and there is no such thing as a scheduled appointment.

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

Role:  Client Served
kschmidt (Nonprofit Staff) wrote:

Thank you for bringing this issue to our attention. Our CEO, Bakari Burns, has been made aware of what transpired.

bburns (Nonprofit Staff) wrote:

As the CEO of Health Care Center for the Homeless / Orange Blossom Family Health Center, I would like to personally respond to the post made by vettech4president. I expect the highest level of customer service and care for our patients, which is why I am deeply troubled by the lack of attention to the issues faced during your brother-in-law’s visit. There is no excuse for the wait time and lack of response you experienced. Please be assured that I have expressly addressed these matters with the staff and management involved. We would appreciate the opportunity to care for you and your family again and I am sure that you will not be disappointed. – Bakari Burns, CEO

bburns (Nonprofit Staff) wrote:

As the CEO of Health Care Center for the Homeless / Orange Blossom Family Health Center, I would like to personally respond to the post made by vettech4president. I expect the highest level of customer service and care for our patients, which is why I am deeply troubled by the lack of attention to the issues faced during your brother-in-law’s visit. There is no excuse for the wait time and lack of response you experienced. Please be assured that I have expressly addressed these matters with the staff and management involved. We would appreciate the opportunity to care for you and your family again and I am sure that you will not be disappointed. – Bakari Burns, CEO