My brother in-law had a 12pm appointment and signed in at 11:50am. At 12:50 he asked the receptionist when he would be seen. He was told he was next in line. I arrived to pick him up at 1pm. At 1:40 he still had not been seen. By this time I was extremely irritated to say the least. I ask the receptionist when he might be called and she her self seemed shocked that he had a 12pm appointment and had not been seen. The receptionist then informed me we would have to wait until the staff returned from lunch. I asked to speak to the office manager and rather than her addressing the issue she went into a back room and closed the door. Both my brother in-law and I stood at the front counter completely ignored. I am a manager at a non profit medical clinc as well and my job would be terminated immediately if my customer service didn't reflect excellence at minimum. After being seen he returns to the lobby only to find the pharmacy was closed for lunch. This clinic is a customer service nightmare and the mission statement should include the truth, they'll see you on a walk-in basis and there is no such thing as a scheduled appointment.