My Nonprofit Reviews
Review for Catholic Relief Services, Baltimore, MD, USA
I'm having extraoardinary difficulties in discontinuing my monthly donation with them (needed due to own issues). They won't help at the main donation number (but they will of course take money), and they send you to another number (toll) that no one answers and doesn't have voice mail. I had to address it with my credit card company, ultimately. If you sign up with them for recurring conations, be aware that they will not help you stop them.
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I work for CRS and I am very sorry to hear that this donor had difficulty in canceling his recurring donation. It is not our intention to make this process arduous and we strike to always give the very best customer service and honor our donor's intent. I have alerted our Director of Donor Services and contacted this donor to apologize and to request more information from him so we can adequately discover what went wrong in his case, and make adjustments as needed. We revere all of our donors - it is their generosity that allows us to serve the poorest among us in nearly 100 countries.