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Exercisechic927

80 profile views
1 reviews

Review for Lost Creek Ranch Camp Confidence, Beldenville, WI, USA

Rating: 1 stars  

Had the worst trail ride experience at this ranch. The people did not even introduce themselves or talk to us while on the extremely short ride which was mostly on the road where there was traffic by cars. The only thing they cared about is making sure everyone was tipped which was not going to happen after I almost fell off their horse. The inexperienced staff put a too big of saddle on the horse I rode causing me to fall off. I would not trust anyone to take their kids here riding! Very unsafe and my worst experience ever on a horse! Staff are very unfriendly!

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

Role:  Client Served

Hello, I was shocked to see your review- especially since no one has ever fallen off on a trail ride (in your review you you stated you "fell off" and "almost fell off") and our ranch is at the end of a dead end dirt road with little traffic. Our rides are one hour and we do start and return on time. Our trail guides have worked with us from 1-3 years each and know the trails and our horses extremely well. Rider and horse safety is our number one concern. It is true that at the bottom of the release form there is a note encouraging riders to tip since all of our staff are volunteers. Please contact me directly so we can address your concerns. I need to known what day and time your ride was at too so I can follow up with the other riders and guide.

Just wanted to follow up again and see if we can figure out your situation. I do not have any other contact info for you and have contacted all of our clients who took trail rides around the time this was posted and all of them assured me they had a wonderful time. Please get in touch.