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Goodwill Industries of Central Arizona
July 30, 2011

Good will promotes helping people to succeed but they don't assist their own employees. I know someone who works at one of the stores and is on hard times. Lost their vehicle and job on the same day. She got hired on at Goodwill and when she asked if on a closing night to leave 10 minutes early to catch the last bus running the manager said "No, if I did it for you I would have to accommodate everyone else." It wasn't permanent, just until she got on her feet. Shame on you Goodwill of Arizona. Doesn't say a lot about what you promote to be. Another person losing their job because no one wants to assist with 10 minutes worth of time. They just lost a wonderful employee!

The Great!

I've personally experienced the results of this organization in...

I also called a corporate office in Phoenix and was treated like crap by the person who answered the phone. She explained to me how it wasn't her fault I was upset and that I didn't need to be so rude. REALLY? Just horrible! I love shopping at Goodwill but with your high prices in this economy and how you treat employees, it's hard to want to help with the causes you promote.

Ways to make it better...

If I had to make changes to this organization, I would...

Have a better way to communicate to someone higher up who will listen to what is really going on within your stores. It's the people who give that make a difference. If they are unhappy how can you ensure the public is getting what they need? Maybe a suggestion box at each store. Have a monthly meeting to discuss ways to make better changes.

MY ROLE:
General Member of the Public & I'm writing on her behalf. People need to speak up!.