TEEN LIFELINE INC

Rating: 4.98 stars   61 reviews

Issues: Mental Health

Location: PO Box 10745 Phoenix AZ 85064 USA

Mission: Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.
Results: In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.
Target demographics: Youth in Arizona.
Geographic areas served: State of Arizona.
Programs: The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.

2014 Top-Rated Nonprofit
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Community Reviews

Rating: 5 stars  

Teen Lifeline is a truly amazing and life-changing organization. I have been a Peer Counselor for more than a year and have learned more than I could ever have dreamed about working with other people, talking and listening effectively, and most of all, I have learned a lot about myself. Teen Lifeline is such a gift both to the teens who call the hotline and those who pick up the phone on the other end! It is my place to come and share the difficult things going on in my life, as well as a lifeline for teens out there who do feel alone; the hotline can be their connection to hope and many times even saves lives. I am so grateful for Teen Lifeline and the important role they play in their community.

If I had to make changes to this organization, I would...

make none.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 5 stars  

I have been a volunteer at Teen Lifeline for almost a year and I wouldn't trade the experience for anything. Teen Lifeline is an amazing organization that reaches out to teens who don't feel like they have anything to hold onto. It amazes me each time I see how many calls Teen Lifeline has taken, how many people it has helped. Volunteering at Teen Lifeline gave me a sense of what it means to be a person and what it means to help another. In addition to this, the environment at Teen Lifeline is a loving one full of caring, considerate people.

If I had to make changes to this organization, I would...

None

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 5 stars  

I have been involved with Teen Lifeline for 10 years. Thru all of those years, I've played a role in working on their annual major fund raising event as a paid consultant. After the first year or two, it was imperative that I take on a new role ... that of a donor. The organization was grass-roots, in the truest and stellar sense of the word. The board members were committed and worked in whatever role was needed to make the organization thrive. As the years passed, the support from the community grew and the scope of the work of Teen Lifeline was expanded to be more wide-spread, efficient, and life-changing. The chance to meet some of the young people that donate their time, to be trained and then be peer counselors, is enriching and rewarding to me.... these are our leaders of tomorrow and they are learning the attributes that will make them prosperous members of our community that know the meaning of "giving back." I've been honored to be part of the Teen Lifeline 'extended family' and will continue for as long as they will have me!!!

If I had to make changes to this organization, I would...

This model should be spread across the country to share what Teen Lifeline as learned in their years of service. Every community, large or small, needs the kindness and expertise of peer counselors to aid our teens as they moved into adulthood.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 5 stars  

What a gift during my teenage years to have learned to actively listen, to ask questions in difficult situations, and to feel empowered by helping other teens. Those few years in high school, volunteering at Teen Lifeline as a Peer Counselor, prepared me for nearly everything that came next in life. I am so thankful that I was able to be a part of such a transformative organization; one that impacts so many lives and changed mine. My time as a volunteer provided me with skills, that have helped me build relationships and resolve conflicts, improving nearly every aspect of my life and that I use every day. Because of my experience with Teen Lifeline, I know that connecting with another person begins with really listening to them and that inaction can cost someone their life.

If I had to make changes to this organization, I would...

I wouldn't change a thing. However, it would be pretty great if there were always enough.. to ensure this vital organization continues to thrive!

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

1 person found this review helpful

Teen Lifeline is an amazing organizations letting teens, both the ones that call the hotline and volunteer here, find ways to cope with their problems in a good, healthy, and, sometimes, new way. Through this organization I have been able to learn a lot about the person that I am, why I am that way, and the person that I want to be. I have learned many skills that I know I wouldn't have learned otherwise, or at least not at this young age. Teen Lifeline, additionally, is able to create a real, direct change in the community. We are able to reach directly into the homes of teens in crisis and help them on a one-on-one basis. I don't think my life, and the lives of thousands of teens throughout this organization's history, simply wouldn't be the same.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 5 stars  

In 2012, Jennifer Collins and I co-chaired the Teen Lifeline Connections to Hope gala, and were so pleased to tell the story of this great organization. What we found was a fantastic, knowledgable, committed executive director with great vision and every day common sense. We meet incredible teens who took the time to learn skills that ultimately save lives on the phone. We found an organization that is run on a shoe-string providing world-class service and support. It was a pleasure to raise money for Teen Lifeline as we know how the money is spent...prudently and strategically. Additionally, we have seen first hand the impact this organization has had in the community with teen that we know and teens we'll never meet. They are all the same in our eyes and we are grateful that Teen Lifeline is in our community serving our teems who deserve a listening ear and strategies for coping for life's challenges. Thank you Teen Lifeline!

If I had to make changes to this organization, I would...

Have one in every city.

Will you volunteer or donate to this organization beyond what is required of advisors?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

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Rating: 5 stars  

It is very rewarding to support such an effective organization. By training teen counselors to help teens in crisis, Teen Lifeline saves lives and enables teens to become productive members of society. Teen Lifeline's focus is on serving teens who call them in crisis. However, there is a wonderful element to fulfilling this mission - the teen/peer counselors receive such valuable education and training and have a motivating environment in which to perform service to others, so everyone associated with this organization wins.

If I had to make changes to this organization, I would...

It will be great to see them accomplish future growth within and beyond Arizona.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 5 stars  

Teen Lifeline is devoted to stemming the rising tide of teen suicide in Arizona. By involving teen volunteers on the crisis hotline staff, teens in crisis are able to reach out & interact with peers. The volunteer training is thorough and the adult staff/mentors are incredibly dedicated.

We lost our son to suicide at age 19. In 2013, friends embarked on the RAGBRAI (bicycle ride across Iowa). In anticipation of their ride, they approached us about using their ride to raise money in our son's memory. We collaborated on a suitable charity and agreed unanimously on Teen Lifeline. Our friends had previously worked with Teen Lifeline through a social ventures funding organization and were familiar with the organization, its excellent stewardship of funds and its dedicated leadership.

This endeavor raised over $30,000 for Teen Lifeline and had the wonderful side benefit of allowing us to become involved with the leadership and staff. The team is dedicated, tireless, compassionate, generous and exceptionally hardworking. It is our privilege to be involved with Teen Lifeline and we are deeply grateful on behalf of troubled, despairing teens everywhere that this powerful resource is thriving.

If I had to make changes to this organization, I would...

Increase the statewide funding so that teens outside metropolitan Phoenix/Tucson could have the regular outreach and support available to urban youth.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 5 stars  

I volunteered at Teen Life Line from 1999 to 2003. During my four years there I had come to understand a lot about myself and life. I learned what it was to be there for others, to be there for people I have never meet and did not know, to be there for myself, and it became one of my greatest personal triumphs!! While many will argue that the program greatly benefits the people to who may call the line, it also benefits the volunteers as well. In truth, the benefits of the program are a two way street. I can’t speak for the other volunteers, but for myself, I suffered from the same afflictions (depression, confusion, drug abuse, and suicidal thoughts) as some of the callers. It meant everything to me knowing that I wasn’t alone in the world and that I can do more than stand quietly by while others like myself were suffering. My fellow volunteers and staff members accepted me and showed me love from the first day I arrived, and they continue to do so today. During my time there I not only learned to love myself and all that I am but I learned to love the world around me. Teen Life Line made me a better man! If I could, I would still be there volunteering! Teen Life Line became (and still is) the center of my personal perception and ideology of what I perceived to be good and positive in this world.

If I had to make changes to this organization, I would...

No. I would make no changes.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2003

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Role: Professional with expertise in this field
Rating: 5 stars  

I have worked with Teen Life Line (TLL), since its inception in 1986. Over the past 28 years TLL has been a leader in suicide prevention. Having both a "Warm" line and a "Hot" line manned by youth and young adults and supervised by Master's Level counselors requires extensive and high quality training. The training provided to the peer counselors is ongoing and addresses the most critical elements of intervention. It meets and exceeds the Standards of Care for accreditation with the American Association of Suicidology. As a propfessional counselor with 40 years experience in the helping profession, I have referred countless teens to TLL for support as well as those interested in becoming a peer counselor. The longevity of the staff and peer counselors working at TLL is a tribute to the passion, professionalism, and dedication to helping youth survive and thrive. Teens throughout the entire state of Arizona have been helped by this excellent organization.

If I had to make changes to this organization, I would...

publish a book sharing the experiences of the peer counselors working the line and the effects it had on their lives into adulthood. It would reflect the true importance of youth helping each other transcend adversity.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful?