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Teen Lifeline Inc

Rating: 4.99 stars   92 reviews 5,917

Address:

PO Box 10745 Phoenix AZ 85064 USA

Mission:

Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.

Results:

In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.

Target demographics:

Youth in Arizona.

Geographic areas served:

State of Arizona.

Programs:

The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.

2016 Top-Rated Nonprofit
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More Info

(602) 248-8337
www.TeenLifeline.org

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Reviews for Teen Lifeline Inc

Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

I continue to be impressed with the community impact at Teen Lifeline and their community outreach. I attended a Mom Talk offering insights on how to communicate, available resources and the realities of being a parent. In addition, they were gracious enough to discuss ideas with our football team coaches on effective ideas for communicating with and supporting local student-athletes.

 
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Role: Professional with expertise in this field
Rating: 5 stars  

1 person found this review helpful

Teen Lifeline has been there for me, as an educator/prevention specialist who works with youth leaders and with youth at high risk for self-harm. I have worked with Teen lifeline for over 20 years in the Phoenix/Maricopa County area. They have responded to requests to help me train peer leaders in suicide prevention and intervention at two districts in the Maricopa County area. They have also assisted me and the schools, for which I have coordinated crisis response, when we have had the terrible experience of having student(s) complete suicide. Teen Lifeline has willingly worked with the administrators of schools to help them to create a recovery plan in the aftermath of completed suicide. They have also been willing to transport their peer leaders to present with me at depression and suicide prevention professional development training sessions and conferences. They have always responded positively to my requests for brochures and cards to hand out to staff and students and to set up a display table at conferences that I am coordinating. The directors, staff and peer leaders of Teen Lifeline are always professional and personal in their response to my needs and requests. I am thrilled that a former student that I worked with will be a BS social work intern at Teen Lifeline this school year and know that she will learn to "pay it forward".

 
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Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

The number of teens who feel alone and consider suicide is staggering. Teen Lifeline is an amazing organization that gives those teens hope and literally saves lives. We are so fortunate to have this well-run, caring resource!

 
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Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

It's rare to find a cause that truly makes a difference and saves people's lives. Teen Lifeline is that organization made up of tremendous individuals that come together as a team to win the fight against teen suicide. They touch my heart with the care, education and prevention provided. It's a great honor to have crossed paths and know they are there and always will be. Thank you for the great work you do and God Bless.

 
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Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

Teen lifeline provides a valuable service to schools and all teens who call the hotline as well as the volunteers. The teens that volunteer and go thru the training at Teen lifeline come away with lifelong skills knowing that they have made a difference in the lives of others.

 
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Rating: 5 stars  

1 person found this review helpful

I've had the honor of being involved in Teen Lifeline for many years and I have only had positive words and thoughts when I share their stories with others. Teen Lifeline's mission is important and impactful to those who are involved in any capacity. The stakeholders in their work are endless. Everyone from those who call in, teen counselors, employees, donor, educators, the list goes on and on.

Not only to I find my experience with TLL improves every year, I feel there staff handles events, conversations and outreach with the utmost class and professionalism.

I am proud to say that I will be a life-long donor.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2016

 
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Rating: 5 stars  

1 person found this review helpful

I volunteered for teens lifeline when I was in high school and during those years as a peer counselor, I not only feel like I made ano impact on my community but I had fun there and gained life long friends. Teen Life Line does so much to help troubled youth and I am proud to have been part of such a wonderful organization!

 
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Role: Professional with expertise in this field
Rating: 5 stars  

1 person found this review helpful

What a great resource for our tweens, teens, and families today! It is a wonderful tool to be able to offer the community that I work in.
It is always beneficial to have information for parents, to help teens work through pressing issues, help create some needed coping skills, and know there is always someone for them to turn to.
I am looking forward to working with them again this school year.

 
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Rating: 5 stars  

1 person found this review helpful

This is such an amazing organization that truly helps give teens an outlet to get free help. Everyone is super friendly and professional. The outreach is fantastic and the results are life-changing. I volunteered when I was in high school 15 years ago and it really opened my eyes to the importance of being there for others. Fast forward to today, and this non-profit is thriving and making a significant difference to reducing Arizona's suicide rate.

 
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Rating: 5 stars  

1 person found this review helpful

Teen Lifeline was a great resource at our school this year. Their guides, hotline, community education and prevention services were valuable resources for staff, students, and parents. Knowing the warning signs and what one can do to help support a child in crisis helped us to identify and provide supports for children battling with depression.

 
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