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Teen Lifeline Inc

Rating: 4.99 stars   98 reviews 6,052

Address:

PO Box 10745 Phoenix AZ 85064 USA

Mission:

Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.

Results:

In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.

Target demographics:

Youth in Arizona.

Geographic areas served:

State of Arizona.

Programs:

The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.

2016 Top-Rated Nonprofit
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More Info

(602) 248-8337
www.TeenLifeline.org

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Reviews for Teen Lifeline Inc

Rating: 5 stars  

I have been a supporter of teen lifeline for several years now and involved in many of their fundraising events. I am continually amazed at the time and sincere dedication this organization gives to the thousands of teens hurting from depression, bullying, unstable home lives, the pain which leads to suicidal thoughts. Teen Lifeline is there with open ears, hearts, and door. Such a wonderful outlet for our community.

 
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Rating: 5 stars  

1 person found this review helpful

Teen Lifeline is provides a valuable services to the community through the training of teens to become peer counselors,fielding calls from teens to help them find answers to challenges they are facing and providing outreach to schools across the state. As a board member I have heard many positive stories about the impact Teen Lifeline has had on the lives of the young people touched by the organization. I am continually impressed by the work the staff and volunteers do in order to make a difference in teens lives.

 
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Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

Teen Lifeline is a wonderful organization doing amazing work. The many lives that have been saved by this organization speaks volumes. Many of the people working the phones are people who have been helped directly from this organization. That in and of itself is a testament to the great work they are doing.

 
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Rating: 5 stars  

1 person found this review helpful

Teen Lifeline is doing tremendous work in the community by assisting teens and their families who are dealing with depression, suicidal thoughts and related issues.
The teen (peer counselor) to teen (caller) hotline format is the key. It allows the callers to be candid in a way that they simply would not be when speaking to an adult.
I am extremely proud to contribute to this nonprofit because it addresses such a devastating issue and has demonstrated outstanding successes in providing struggling teens with connections of hope that save lives.

 
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Rating: 5 stars  

1 person found this review helpful

Teen Lifeline serves an important role in the Arizona community. In addition to the crisis hotline, they provide community outreach services for prevention, education, and postvention.

When a teen feels like they have no other options, TL gives them someone to talk to. The organization is one of only a handful in the country that has teen peer volunteers staffing a crisis hotline. The impact of this is tremendous as it allows Arizona teens to feel like they're talking with someone who relates to them, not "just an adult" who "doesn't understand" them.

Teen Lifeline is truly a special organization, providing invaluable experience to its volunteers and, even more importantly, saving the lives of Arizona teens on a regular basis.

 
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Rating: 5 stars  

1 person found this review helpful

I have been a proud board member of Teen Lifeline for a couple years. I was introduced to Teen Lifeline as a vendor and was given a tour by one of the teens. The professionalism and knowledge of the teenager giving the tour was so impressive and it was shocking to hear the statistics of teenagers that have considered suicide. Teen Lifeline’s peer counselors and staff genuinely care about the teens they are talking too and are committed to helping them get help with their problems.

 
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Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

I continue to be impressed with the community impact at Teen Lifeline and their community outreach. I attended a Mom Talk offering insights on how to communicate, available resources and the realities of being a parent. In addition, they were gracious enough to discuss ideas with our football team coaches on effective ideas for communicating with and supporting local student-athletes.

 
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Role: Professional with expertise in this field
Rating: 5 stars  

1 person found this review helpful

Teen Lifeline has been there for me, as an educator/prevention specialist who works with youth leaders and with youth at high risk for self-harm. I have worked with Teen lifeline for over 20 years in the Phoenix/Maricopa County area. They have responded to requests to help me train peer leaders in suicide prevention and intervention at two districts in the Maricopa County area. They have also assisted me and the schools, for which I have coordinated crisis response, when we have had the terrible experience of having student(s) complete suicide. Teen Lifeline has willingly worked with the administrators of schools to help them to create a recovery plan in the aftermath of completed suicide. They have also been willing to transport their peer leaders to present with me at depression and suicide prevention professional development training sessions and conferences. They have always responded positively to my requests for brochures and cards to hand out to staff and students and to set up a display table at conferences that I am coordinating. The directors, staff and peer leaders of Teen Lifeline are always professional and personal in their response to my needs and requests. I am thrilled that a former student that I worked with will be a BS social work intern at Teen Lifeline this school year and know that she will learn to "pay it forward".

 
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Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

The number of teens who feel alone and consider suicide is staggering. Teen Lifeline is an amazing organization that gives those teens hope and literally saves lives. We are so fortunate to have this well-run, caring resource!

 
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Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

It's rare to find a cause that truly makes a difference and saves people's lives. Teen Lifeline is that organization made up of tremendous individuals that come together as a team to win the fight against teen suicide. They touch my heart with the care, education and prevention provided. It's a great honor to have crossed paths and know they are there and always will be. Thank you for the great work you do and God Bless.

 
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