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Teen Lifeline Inc

Rating: 4.99 stars   80 reviews 5,570

Address:

PO Box 10745 Phoenix AZ 85064 USA

Mission:

Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.

Results:

In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.

Target demographics:

Youth in Arizona.

Geographic areas served:

State of Arizona.

Programs:

The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.

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www.TeenLifeline.org

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Reviews for Teen Lifeline Inc

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Role: General Member of the Public
Rating: 5 stars  

Teen Lifeline has really had a positive impact on our school. They have always been more then willing to come and speak to our classes and help provide support when our students needed it. We had a student commit suicide last year, and we relied on TeenLifeline to be there as a support to all of our students as they went through that difficult time. Its so important to have an agency where you can have people talk to struggling teens.

 
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Role: Professional with expertise in this field
Rating: 5 stars  

Teen Lifeline Inc. volunteer program is phenomenal! The training, support, organization is an excellent life skill for high school aged teens. Adolescence is a tough time, and often adults forget that each hour teens are faced with choices, decisions, and conflict. Teen Lifeline not only provides support for those teens in need of support, but an opportunity for teens to volunteer and get real life experiences and life enhancing skills. I recommend this agency to any teen that is interested in volunteering for an agency that trains teens to be confident, informed, positive role models in a safe and supportive community.

 
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Role: General Member of the Public
Rating: 5 stars  

Wonderful and caring people! A valuable asset to the community.

 
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Rating: 5 stars  

Teen Lifeline is wonderful. They have served our school and district for many years. They are our greatest asset in our community and serve our students at a moments notice.

 
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Role: Professional with expertise in this field
Rating: 5 stars  

Teen Lifeline has powerfully impacted my school and students for over 5 years! Through the educational expertise of Alicia Celis, I have learned to be a more effective listener and first responder for a student in crisis. Teen Lifeline has presented the Teen Depression/Suicide 50-minute curricula and each time 2-3 students come forward with serious emotional concerns that otherwise may have gone unresolved. For example, a 9th Grade student broke down in tears and confessed that she had been using an unprescribed substance to self medicate because she was in an abusive relationship. She received the supportive counseling that she needed and later stated that "the Teen Lifeline presentation saved my life." That particular student went on to become a Teen Lifeline Hotline Volunteer and is currently studying psychology at Arizona State University. I am impressed and very thankful for the Teen Lifeline Organization and the positive impact it has on our school community.

 
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Rating: 5 stars  

Alicia at Teen Lifeline has gone above and beyond to support and educate students at our school in Mesa, Arizona. She has dedicated countless days and hours to present to our students and we continue to receive positive feedback from students, staff, and families in our community. The teen support line that Teen Lifeline provides has proved to be a valuable resource to our student population. I would highly recommend that more high schools partner with Teen Lifeline and educate their students about suicide prevention.

 
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Rating: 5 stars  

Being in a new state, knowing nobody, being homeschooled, and living your life alone for over a year was an extremely difficult thing I had to go through. I felt completely alone, but then I found Teen Lifeline. I not only now get to help others, but I was able to help myself. When I first started, I was lonely, quiet, and scared. Teen Lifeline helped me break out of my shell and become the person I am today. Now, I'm as happy as I've ever been, surrounded by amazing people that I can call my friends. Not only that, but every single day I get to make a change. I get to be there for others and give them the help, support, and confidence that I wish I had gotten. Not a day goes by where I don't think about how lucky I am to have found such an incredible place.


 
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Rating: 5 stars  

Two years ago I had no idea what a coping skill was and that having one could save a life. Teen Lifeline is a place where I can be myself in a room full of teenagers who are just as much misfits in their worlds as I am in mine. I leave school every day feeling as if I haven't made a difference in anyone's lives. I transfer from class to class barely speaking because it seems as if my voice and opinions are not needed. After school I go to Teen Lifeline and find myself smiling and acting silly as if that is how I was acting all day. My personality has been transformed into a confident young adult since I joined the Teen Lifeline community. The welcoming atmosphere of the hotline brings out my true personality. I get to be the person I truly am. I love it here.

 
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Role: General Member of the Public
Rating: 5 stars  

My son was a volunteer counselor in HS and he chose to study 'behavioral health' in college. This was about 8 yrs ago. I'm proud to say his experience at teen lifeline was a positive plus in his life to help others in need❤️

 
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Rating: 5 stars  

1 person found this review helpful

As a new Board Member for Teen Lifeline, I'm impressed with the organizational commitment to teen suicide prevention. The leadership team is visionary, caring, and committed to reaching more teens with the message of hope through peer to peer hotline support. The agency is lean, efficient, and transparent with their resources. The Counselors and teen leaders are empowered to make a difference! As a public high school principal, I'm thrilled these resources are available to our young people!

 
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