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Teen Lifeline Inc

Rating: 4.99 stars   67 reviews 4,442

Nonprofit Issues:

Mental Health

Address:

PO Box 10745 Phoenix AZ 85064 USA

Mission:

Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.

Results:

In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.

Target demographics:

Youth in Arizona.

Geographic areas served:

State of Arizona.

Programs:

The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.

2014 Top-Rated Nonprofit
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More Info

www.TeenLifeline.org

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Reviews for Teen Lifeline Inc

Rating: 5 stars  

I was a active volunteer for Teen Lifeline from my freshman year in High School (1994) till years after I graduated. It was such an amazing experience in my life. I started with the intentions of helping others, not realizing how much of a positive influence it would have on my own life! Learning communication and life skills I still use in my daily life over 21 years later! TLL is an amazing organiztion that has touched so many lives! I am so proud to have been a part of it!

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Rating: 5 stars  

This is a great organization dedicated to a great cause. I volunteered with them from 2006-2009 and it was a fantastic exprience all together. I would highly recommend them on either end, to teens calling in or twens looking to volunteer.

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Role: Professional with expertise in this field
Rating: 5 stars  

Teen Lifeline is such a fantastic program. Not only does it help teens who call in, there are parent and community resources as well. Peers who work the phone lines learn invaluable skills that translate outside of the Teen Lifeline environment, encouraging communication that is effective and meaningful.

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Rating: 5 stars  

Teen Lifeline serves an important role in the Phoenix community and beyond. Through the work of experienced employees and well-trained teen counselors, they provide support to teens in crisis. The teen years can be challenging and parents can't always help. Peer-to-peer counseling has proven to be very effective. The goal of Teen Lifeline is to be a resource for every teen that needs help. Their outreach program is also a very effective way of increasing awareness of this valuable resource. Great work is being done by this organization!

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Rating: 5 stars  

I learned about Teen Lifeline in 2013, much later than I wish I would have because I think this organization would have done wonders for me when I was a teen and struggling with depression. It would have been nice knowing I could have called and spoken to someone my age sympathetic to what I was going through. What they do at Teen Lifeline is important: it saves lives and their presence needs to be more widespread and well-known. I made it out of my teens thankfully, but somewhere, right now, a teen is struggling and this place is there to help them.

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Rating: 5 stars  

Teen lifeline is absolutely fantastic! They do great work that is crucial to the betterment of today's youth. Teen lifeline is dedicated to providing a service that no one else provides. Great people. Great work. Great organizing.

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Rating: 5 stars  

2 people found this review helpful

Teen Lifeline is a truly amazing and life-changing organization. I have been a Peer Counselor for more than a year and have learned more than I could ever have dreamed about working with other people, talking and listening effectively, and most of all, I have learned a lot about myself. Teen Lifeline is such a gift both to the teens who call the hotline and those who pick up the phone on the other end! It is my place to come and share the difficult things going on in my life, as well as a lifeline for teens out there who do feel alone; the hotline can be their connection to hope and many times even saves lives. I am so grateful for Teen Lifeline and the important role they play in their community.

If I had to make changes to this organization, I would...

make none.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 5 stars  

I have been a volunteer at Teen Lifeline for almost a year and I wouldn't trade the experience for anything. Teen Lifeline is an amazing organization that reaches out to teens who don't feel like they have anything to hold onto. It amazes me each time I see how many calls Teen Lifeline has taken, how many people it has helped. Volunteering at Teen Lifeline gave me a sense of what it means to be a person and what it means to help another. In addition to this, the environment at Teen Lifeline is a loving one full of caring, considerate people.

If I had to make changes to this organization, I would...

None

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

I have been involved with Teen Lifeline for 10 years. Thru all of those years, I've played a role in working on their annual major fund raising event as a paid consultant. After the first year or two, it was imperative that I take on a new role ... that of a donor. The organization was grass-roots, in the truest and stellar sense of the word. The board members were committed and worked in whatever role was needed to make the organization thrive. As the years passed, the support from the community grew and the scope of the work of Teen Lifeline was expanded to be more wide-spread, efficient, and life-changing. The chance to meet some of the young people that donate their time, to be trained and then be peer counselors, is enriching and rewarding to me.... these are our leaders of tomorrow and they are learning the attributes that will make them prosperous members of our community that know the meaning of "giving back." I've been honored to be part of the Teen Lifeline 'extended family' and will continue for as long as they will have me!!!

If I had to make changes to this organization, I would...

This model should be spread across the country to share what Teen Lifeline as learned in their years of service. Every community, large or small, needs the kindness and expertise of peer counselors to aid our teens as they moved into adulthood.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 5 stars  

What a gift during my teenage years to have learned to actively listen, to ask questions in difficult situations, and to feel empowered by helping other teens. Those few years in high school, volunteering at Teen Lifeline as a Peer Counselor, prepared me for nearly everything that came next in life. I am so thankful that I was able to be a part of such a transformative organization; one that impacts so many lives and changed mine. My time as a volunteer provided me with skills, that have helped me build relationships and resolve conflicts, improving nearly every aspect of my life and that I use every day. Because of my experience with Teen Lifeline, I know that connecting with another person begins with really listening to them and that inaction can cost someone their life.

If I had to make changes to this organization, I would...

I wouldn't change a thing. However, it would be pretty great if there were always enough.. to ensure this vital organization continues to thrive!

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful?