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Nonprofit Overview

Causes: Family Services, Homeless & Housing, Homeless Centers, Housing Search Assistance, Human Services

Mission: Compass Family Services serves families confronting poverty and homelessness by supporting their efforts to achieve stability and self-sufficiency.

Results: Compass Family Services, known until 1995 as Travelers Aid San Francisco, was established in 1914 to provide assistance to newcomers to the city, particularly young women and girls drawn by the Panama-Pacific International Exposition (1915). Since that time, Compass has served a wide range of populations from stranded travelers to refugees to homeless families, but a common denominator among the various groups has been a need for help in an often unfriendly urban environment.

Target demographics: Low-income and homeless families

Geographic areas served: San Francisco, CA

Programs: Compass Family Services creates a strong safety net for homeless and at-risk families by providing a broad continuum of services that help our clients find and maintain stable housing and build strong families. Compass' six programs for families are: Compass Connecting Point – The citywide access center for all families seeking shelter in San Francisco. Compass Family Shelter – A homeless shelter for families with private rooms and baths, plus prevention and aftercare services. Compass SF HOME - Compass' homelessness prevention program that provides qualifying families with short term rental subsidies and support. Compass Family Resource Center - A family resource center providing counseling and education to support healthy parent-child relationships. Compass Clara House – A two-year transitional housing program with individual family apartments, plus intensive support services and on site childcare. Compass Children's Center – Compass’ model child development and education center for children from homeless and very low-income families.

Community Stories

12 Stories from Volunteers, Donors & Supporters

3

Volunteer

Rating: 5

I heard about the adopt a family for Christmas through my daughter Carrie who works there. Every year I look forward to seeing who my new family is and head right out the door to shop. The lists are great, so complete and helpful. Everyone involved has been very sweet in answering all my questions. The new method of delivery is a lot better. All on one day at one place and having help from people to get all the gifts from your car to the building. I've been involved with the program ever since Erica started it. Each year I look forward to buying for the little ones especially. It is the highlight of the Christmas season.

7

Board Member

Rating: 5

As a volunteer and now board member, I can attest to the determined and effective efforts of the Compass staff. Compass's strategy to help families who may become homeless, before they become homeless is essential to helping the working poor of San Francisco. It is telling that people assisted in this situation follow through in giving back to Compass. All of the programs offered interconnect to make Compass a strong antidote to the cycle of poverty. Examples are: Teachers at the Tenderloin childcare center use state of the art methods to help children in difficult situation; including occupational therapy. Families struggling with addiction issues are assisted in comprehensive and holistic manner to get their lives on track. It is difficult to cover all of the beneficial elements of Compass's umbrella offers in a short format.

7

General Member of the Public

Rating: 5

My husband and I have volunteered over the past 6 years for various events. As community members, we support the work that Compass is doing and tell our friends about the compassionate staff and important services that they provide. We feel that Compass needs more visibility in order to be able to maintain and increase its very critical work.

7

Volunteer

Rating: 5

I have been involved with Compass on a number of levels over the past twenty years. I originally worked alongside them advocating for homeless families and youth in San Francisco when I worked at another agency. When I began a non-profit consulting business, I helped them on a grant to secure federal funding for Clara House, their transitional housing facility for homeless families. I've adopted families during their holiday season and most recently I've been involved volunteering to secure donated furniture deliver it to the homes of newly housed families.

10

Volunteer

Rating: 5

until this past year, my experience with compass has primarily been that of a contributor.....however, with a group of "compass" supporters, we found a way to continue the help that compass provides...after compass doing the "hard" work of finding appropriate housing for families that are homeless, we have decided to furnish houses for those most needy.....this is done through donations of gently used household items and/or financial contributions. we hope our efforts support the incredible ongoing efforts of compass to make life more comfortable to those families in need.

7

Client Served

Rating: 5

I was a client in the transitional program of COMPASS. My family survived here in San Francisco because of the help and support of COMPASS Community Services. The staff was very supportive, very patient and understood my situation. COMPASS supported me financially and materially. I received school supplies and guidance during my trainings. Compass staff especially the Transitional Program helped me turn my life around. Today I am self sufficient because of the assistance of COMPASS. Thank you so much COMPASS!!!

10

Client Served

Rating: 5

As a client, I have recieved so many helpful resources and services from CCS. The staff is very friendly and helpful The PPP is wonderful and essential to all families.

6

Professional with expertise in this field

Rating: 5

I have worked for several non-profits in the past and after seeing what Compass does for underprivileged families in San Francisco I was inspired to do more. This organization provides the kind of opportunities and resources that families need to raise healthy, happy children; reduce homelessness; provide housing options; and ensure a bright future for inner City families. Programs like Connecting Point, The Positive Parenthood Project, and the annual Adopt-a-Family program make these missions possible. Compass is one organization making the world a better place in which to live. I applaud their significant and on-going efforts and contributions to the City of San Francisco.

10

Board Member

Rating: 5

Compass is a well-run, efficient, and effective organization with a loyal staff (many of whom have been with the agency over ten years--unheard of in social services). It treats its clients with respect and dignity, and goes above and beyond to help them avoid homelessness or gain permanent housing, while addressing their core needs. I have been on the board of directors for about 20 years and at one point when I thought I would look into getting involved in another nonprofit, I couldn't find one that does its job as well as Compass, so I stayed on!

10

Volunteer

Rating: 5

I have only had positive experiences at the Tenderloin Childcare Center. I have visited to volunteer and to shadow the Administrative Coordinator Diana Johnson. Everyone on staff was warm and professional. The day care and class rooms were filled with nothing but smiling faces, and happy (if not rambunctious) children. The center provides a much needed service to our most vulnerable residences in one of the most disadvantaged neighborhoods in San Francisco.