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SECU Family House (Winston-Salem)

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Nonprofit Overview

Causes: Health, Patient & Family Support

Mission: The SECU Family House on the Richard J. Reynolds, III & Marie M. Reynolds Campus provides affordable lodging and support services in a caring environment for referred adult patients and/or their caregivers who travel to Winston-Salem, N.C., for medical treatment. Winston-Salem is a medical community with two nationally ranked medical centers and limited affordable lodging for adult patients and their families. Caregivers often must camp out in hospital waiting rooms, hallways, and in their cars. Hospital personnel observe that many very sick patients are more concerned about their family’s living situation than about their own recovery. Approximately 400 families of inpatients from both hospitals require lodging each night. In addition, dozens of outpatients with serious conditions and their caregivers need accommodations. SECU Family House will help alleviate this huge need for affordable, comfortable lodging. Staff and volunteers are on site at all times to assist the more than 2,000 families a year who will stay at the House, as well as the outpatients who will come for day respite in between treatments such as radiation and chemotherapy. Referrals to SECU Family House can be made by staff at Novant Health Forsyth Medical Center, Wake Forest Baptist Medical Center and by Hospice & Palliative CareCenter.

Target demographics: referred patients and/or caregivers who travel to W-S for medical care

Geographic areas served: Winston-Salem, NC

Programs: affordable lodging, caring environment, support services

Community Stories

2 Stories from Volunteers, Donors & Supporters


Client Served

Rating: 5

In 2015 my husband and therefore the whole family was faced with an unexpected life threatening brain aneurysm. In the course of dealing with all that is attendant with an unexpected emergency of gigantic proportions, Wake Forest Baptist Hospital pointed us to the SECU house for lodging since we didn't have any idea how long we would an hour away from our home.
I can't say enough wonderful things about the SECU house!! The people there were very kind and attentive. I believe the people with whom I was in contact are called to the job, because they must deal with very upset people, most of whom are also away from home.
The facility is beautiful and practically arranged. The community provided meals were a Godsend and the availability of the wonderful kitchen, the sitting rooms, the computers, the chapel and the library were wonderful amenities. I think of it as a cross between a great hotel and a huge home! Also, the availability of the shuttle enabled me not to have to keep a car there when I was unfamiliar with the area and upset as well. I can't say enough about the blessing these people and this facility was to me and my family. I try to financially and materially support them as I can and I tell everyone I know what an excellent support this is to those under great duress. It is a wonderful place to put monies as you choose charities to support. I was there a full six weeks! It is a tremendous blessing!!


Client Served

Rating: 5

The most amazing place! The staff are so loving and caring! The facility is so clean and has a relaxed environment. It truly made a huge difference for my recovery! I healed so much faster than the average time for my surgery. I was able to concentrate on my recovery and not struggle with day to day activities at home. The food was amazing! My daughter loved being able to leave hospital (after being there all day with me) to come there and have dinner waiting on her. So much less stress on the care takers!