I would absolutely not recommend anyone to work or live at one property in particular located in Indianapolis, Indiana. The treatment from the present property manager is so horrible, it borders on "senior abuse"! and her treatment toward the employees is no better! She speaks to everyone in a very demeaning tone of voice ,she's somewhat of a bully! If you ask me she's a very bad representation of the company and what the mission statement stands for. She is rude,demeaning, disrespectful, very unapproved table and negative! I really feel badly for the residents and the employees as well of the Towers of Crooked Creek Apartments!
If you are considering an RHF facility for your loved one, I would advise you to look at other options. I placed my husband in an RHF facility for four months to be near his daughter in Sacramento while I worked overseas. There were some very nice and helpful people working in the facility but overall, the care was mediocre and the food was sub-standard. I gave the required written notice to both the facility and to RHF Corporate Headquarters. I moved my husband out on September 28th and as of today (November 2) have not received the security deposit which is supposed to be refunded within 21 days as well as the reimbursement for an erroneous withdrawal of $1947 for October's rent - even though he had vacated September 29. The person I spoke to in accounts payable was very rude to me when I called and told me it wasn't his problem - that I should take it up with the facility. I explained that I had started with the facility and was referred to him. When I looked into it further, I was told it "got buried" on someone's desk and that the checks would be cut soon. Well, I'm still waiting. Bottom line: There are better facilities in which to place your loved ones.
I am familiar with the non-profit work at RHF. They provide affordable senior housing and more recently some affordable family housing. They also have some continuing care retirement facilities (independent, assisted living and skilled nursing-SNF) that charge reasonable market rents (no subsidies except in the SNF area by Medicare and Medicaid). The local staff are caring and 'have a heart' for the residents.
RHF has been an advocate and has a large number of service coordinators to assist affordable residents to obtain medical and other services at reasonable or no cost. Affordable housing plus healthcare services is the lowest cost way to care for seniors long term vs. any other setting (especially compared to the SNF setting which is extremely costly to taxpayers).
They are ethical in the way they follow HUD and Fair Housing rules. It is a difficult business because there is such an acute shortage of affordable housing in most locations (note: Their website, www,rhr.org shows where there are immediate housing openings in more rural locations). Many people expect to not pay rent, but HUD and loan requirements require even affordable residents to pay their share... what they can afford.
Overall, RHF is a faith-based organization with many good people working to help residents long term. It is not without its wrinkles, but most people love their RHF home.
It appears that one disgruntled person on these reviews "Kyra2" and "Volunteer_Me" are the same person and are disgrunted for some reason. Her background says she is a single-mother who was homeless. I suspect that she could not find housing at RHF because they only provide affordable housing for those over 62 in the Sacramento, CA area. So there is likely some misplaced hostility on her part. I pray that since 2011 she has found safe and affordable housing for her and her family unit. God bless.
Review from Guidestar
This company is a joke. They expect their low income, elderly, and disabled tenants to donate money to their causes and to throw them huge anniversary celebrations. They take advantage of every opportunity to earn the all mighty dollar. They are hypocrites of the worst kind - taking advantage of both God and the government.
This company specializes in managing properties that are subsidized by HUD. They play hard and fast with the rules, and think nothing of violating their own mission statement in the process. They actively discourage tenant associations, and deny any misdoings until confronted with actual HUD rules, documents, or a HUD ombusdman acting on a tenant's behalf. They are cheap to a fault (expecting tenants on low incomes to fund their recent 50th Anniversary celebration for example). I do not recommend any property managed by this company because they excel in self serving PR and in squashing the truth. This comment by a current employee on another site: "Time for change. Aging leadership has not stayed current with the industry and in fact is extremely far behind. Ideas from the staff (the ones who do the work) fall on deaf ears. I recommend reading the Mission, Vision, and Motto again and treat your staff as you want your staff to treat the residents, with respect. There is such a fear factor with a majority of the staff nationwide when it comes to dealing with the Long Beach office. Many very good talented, educated and experienced staff have left the organization for the very reason the CEO states every single year........employees do not leave companies, they leave supervisors and this includes the CEO."
RHF celebrates 50 years of serving. In addition to providing quality housing options and services for families with Children, RHF has the following very successful programs that help children and families.
Children’s Education Fund – provides grants for RHF children and young adults to financially help with clothing, books, supplies, tuition and tutoring services. It is the intention of the fund to help break the cycle of poverty through education.
Annual Holiday Toy Drive Fund – provides holiday toys for RHF children-in-need. We distribute more than 700 toys to RHF kids each holiday season!
Project H.A.N.D.S. – RHF's Project H.A.N.D.S. - "Helping Angels National Donated Support" is a program where residents knit, crochet and sew items (quilts, blankets, sweaters, hats, gloves, etc.) and donate them to organizations and shelters, who deal with homeless, abused, or ill children and their families. Each RHF community selects an organization/shelter in their local area to partner with on this project. Monies raised for this program go directly to purchasing the supplies residents need.