Relief International

I really value the work that Relief International does. The impact is huge and it’s so important.

I have only recently found out about the tremendous work Relief International do in terms of awareness- raising for communities in desperate need of aid and support.

My relationship with Relief International (RI) and associated companies stretches beyond 50 years when I drew on the resources of Volunteers in Technical Assistance as a Peace Corps Volunteer. Throughout the intervening period, I have served proudly in various roles on Boards and as an Officer, culminating in 13 years as Chair (until 9/23). Our work in the field which my wife and I have visited on 5 different occasions is inspiring in the dedication and professionalism of the team. I am particularly impressed with our commitment to local communities and the 98% of our employees who are working in their own communities. Building self reliance and self confidence will change the world. Go RI!!

I actively donate time, expertise, and support to this longstanding and highly impactful non-profit. RI's teams work around the world in crisis zones, helping families where it's needed most. You can often find RI aid and health workers in places that other non-profits aren't prepared to go into. I chose RI because I admire the perseverance, empathy, efficiency, skill and professionalism of RI's global staff. I've worked with many globally extended non-profits over the years --and can say that RI's mission, follow-up, and people are top-notch.

We've partnered with Relief International on strategy and brand projects over the last two years. Everyone we worked with was aligned and committed to putting the communities they serve and their long-term wellbeing at the forefront of every strategic decision that was made. We experienced a genuine care for how Relief International talks about communities in fragile settings and how they want to enable and empower partners and providers embedded in these communities. We feel lucky to get to support the amazing and thoughtful work Relief International does across the globe.

To date, Relief International has raised more than US $637,000 on GlobalGiving’s crowdfunding platform for nine projects. It has submitted the required comprehensive reports on time and has been open and available for questions and inquiries. In addition, GlobalGiving has made several grants for RI’s disaster response work in Sudan and Pakistan. You can view RI’s online reports and full project descriptions at any time here: https://www.globalgiving.org/donate/442/relief-international/

I have over a decade of nonprofit technology experience with several of the largest technology providers in the sector, having worked with hundreds of nonprofits through my career. In partnering with the Relief International Team, I've been incredibly impressed with their dedication to their mission as well as the scrutiny and diligence that they put into every financial decision they make, demonstrating that they are keen and remarkable stewards of their supporters' funds, while at the same time, they are bold, innovative, and forward-thinking about their teams and systems. They invest in the best applications to help their organization grow and scale, but not until a thorough analysis of the business value and revenue potential is realized and vetted with senior leadership and stakeholders. I have also witnessed Relief International's extraordinary ability of their teams to collaborate despite the global and remote nature of their work, which gives me complete confidence in their ability to coordinate resources and deliver their programs on the same scale.

An Inspiring Partner in Changing Lives

I’ve had the privilege of partnering with Relief International for a while now, and I can honestly say they are one of the most dedicated and impactful organizations I’ve ever worked with. They’re out there every day, working in places that most people would find too overwhelming, whether it's conflict zones or communities recovering from natural disasters. What they do goes beyond just providing aid—they’re truly changing lives.

Making a Real Difference
What I really admire about Relief International is how they focus on both immediate relief and long-term impact. It’s not just about giving out food or medicine and then moving on—they work side by side with local communities to help them recover and grow stronger in the long run. I've seen how they tailor their programs to meet the unique needs of each place they serve, and it’s incredible to see the difference that makes. It’s clear they care deeply about the people they’re helping, and that’s what makes their approach so effective.

A Team You Can Trust
Personally, working with their team has been such a positive experience. They’re not just experts in their field, they’re also great people to collaborate with. I’ve been consistently impressed by how open they are to new ideas and how seriously they take every partnership. They bring so much knowledge and heart to the table. I remember working with them on (specific project), and the level of care and attention they put into making sure we got the best results was truly inspiring. You can just tell they’re in it for the right reasons—they really want to help people.

Trustworthy and Transparent
One thing that really stands out to me about Relief International is how transparent and accountable they are. In the nonprofit world, it’s so important to know that the organization you’re supporting is making a real impact, and Relief International leaves no doubt. They’re great at keeping everyone in the loop, showing exactly where resources are going and how they’re making a difference. That level of honesty and accountability is something you don’t always see, and it’s one of the reasons I trust them completely.

Why They Deserve to Be Top-Rated
I really believe Relief International deserves to be on the 2024 Top-Rated List on GreatNonprofits. They’re doing life-changing work, and more people need to know about it. Their programs don’t just provide quick fixes—they’re about creating lasting change and giving people the tools they need to rebuild their lives. I’ve seen how much their work matters, and I know being recognized in this way would help them reach even more people in need. I wholeheartedly recommend them for this honor, and I’m proud to stand alongside them in their mission.

I have been working with Relief International for more than 10 years and I'm also a donor. I love Relief International's focus on saving lives, building great resilience and promoting long term health and wellbeing in communities affected by conflict, climate change, and disaster. Also, 98% of our 7,000+ team members are from the communities we serve.

It is an absolute honour to be working for an organisation like Relief International! I've been working with RI for one and a half years, being a part of the team that delivers health, protection, nutrition and water and sanitation services to conflict-affected Syrians, who have been going through trauma and hardships since the beginning of the war in 2011.

Since 2013 RI has been one of the largest health service providers, particularly dedicating efforts to serve people living in hard-to-reach areas, often being the first responder in places where others don't go. The majority of RI's employees are Syrians themselves, who most often come from the affected communities, and who themselves have gone through multiple traumas and experienced loss. Their dedication, engagement and commitment to serve and support their own communities is second to none - a group of people ready to jump into action whenever another shock hits. It is them who are RI's true heroes!

With such fantastic teams, it is never difficult to walk the extra mile to support them or to work extra hours when needed - all pulling together for one joint cause: to serve the Syrian people. Thank you, Syria team!

Working in fragile settings is constantly very difficult and risky. For more than eight years, I have worked in these settings, and I can tell you that an organization has to be committed to humanity as a principle to deliver care and build the resilience of the communities successfully. And that is why many organizations, unlike RI, may shy away from operating in these complex situations.

I first saw RI’s work in a hard-to-reach and interior part of Somalia and was impressed. I never knew that someday I’d end up working with RI to support the delivery of much-needed care to the people who need it the most. I recently joined RI and must confess - the courage and the commitment of the staff is unmatched.

RI is relatively a medium-sized organization but is making an incredible impact – working with and for the most affected communities around the world, and specifically – in the most fragile situations. Where other organizations will not go, trust RI to be there responding to disasters and finding solutions with the communities.

I'm constantly inspired working for RI - by the colleagues from around the world, the programs we implement, the challenging conditions people work tirelessly under, and the resilience shown by the communities we partner with.
RI supports its employees in pursuing a healthy work-life balance, despite the fact that we work with smaller teams and fewer resources than many other INGOs. What we achieve with so little is something I am proud of. Every day, the people at RI are putting their best foot forward, and it shows in programs that are saving lives and building quality of life in the world's most fragile settings.

I have worked at RI for a year, and even now I am still amazed by the impact of the organization, and the dedication and commitment of all the staff here that make it possible.

RI is the most lean NGO I have ever worked for. Over 90% of its funding goes directly into its programs and services, helping to maximize its impact in the communities it works in.

Moreover, the staff members I work with are devoted and passionate in delivering projects that positively impact people's lives. RI's work is, by its nature, complex and challenging. The organization prides itself on delivering programs in fragile settings where other NGOS can't or won't go. RI is only able to do this because of the fantastic staff members, 98% of whom are local nationals, who make it happen.

I've worked with humanitarian aid organisations for almost ten years, and have just joined RI full time. RI is often a quiet, consistent, reliable background presence. This NGO hasn't been the noisiest about how much of an impact they have on the ground - they go where others won't or cannot go. They are visible and present on-the-ground during emergencies, and consistently command the trust of UN agencies I've worked with in the past such as UNDP, UN Women and UNHCR. RI is a recipient of recurring grants from major donor institutions such as USAID, the EU, and the US Department of State, which have notoriously rigorous reporting and M&E standards. This is a gold standard demonstration of just how carefully managed and responsibly implemented their programming and aid interventions truly are in practice. I'm proud to work for them.

I have been privileged to serve as RI's pro bono counsel for over 10 years, having advised on the merger of a predecessor nonprofit into RI. Since this merger, I have been involved in providing US tax and nonprofit advice to RI on a variety of US and international matters, often involving difficult issues and challenges. I have invariably been impressed with RI's board both asking hard questions, and taking necessary but difficult steps, based on advice of counsel in all the challenges RI has faced, and continues to face. For my part RI's board has been a model of what a nonprofit board should do and be in exercising its fiduciary duty of care and loyalty.

I have been an employee with RI for over eleven years, filling progressively senior roles over time, and I can say there is a reason I am still at RI after all of these years! Over the last decade, the organization has grown considerably and has also been constantly improving across all areas including program quality and internal systems. It has been exciting to be part of that change and know I am working for an organization that is not only doing better each year but also genuinely cares about the work we do on the ground. RI has the advantage of being "small enough" to still be adaptable, yet "big enough" to have a seat at the table with other organizations that are larger and enjoy more resources. This dynamic allows RI the ability to be agile in its internal decision-making processes and offers the space for individuals to "shine" within the capacity of their work. Moreover, I find that RI values high-performing staff and provides opportunities for professional development and career growth. We have a high level of retention among high-performing staff at country, regional and global levels of the organization, which speaks volumes about how RI treats its staff. I am extremely proud to be part of the RI team, and believe that the vast majority of our team members have a positive experience working with RI.

I have been associated with Relief International and its predecessors for about twenty years - first as a Board Member of Enterprise Works, and since it merged with RI, as an Advisory Council member. I have spent over sixty years in the development field - as a graduate student, as a Peace Corps staff member, with USAID and then the World Bank, and since retirement in consulting for UNICEF, the Global Fund and other international agencies, and in recent years in volunteering for AID and World Bank alumni projects as well as for RI.

I recite all this to emphasize that my respect and admiration for RI and the people who work for it is based on these decades of international development experience. RI staff in the field, largely local employees, face incredible hurdles in delivering health services, educational programs and much more in some of the toughest environments it is possible to conceive. These people and their international leadership staff work in highly dangerous settings and yet continue to "deliver the goods" despite threats to their own lives, even in places no other NGO is willing or able to go.

The RI Board is made up of dedicated individuals with great experience in development, business and management. Along with a very experienced staff - including the new CEO who has been with RI and its predecessor for several decades - they confront funding and other difficulties with great humility and honesty, and always pursue creative approaches to strengthen RI and its ability to keep providing the humanitarian - and increasingly development - assistance for which it is well known. Major government assistance agencies recognize RI's abilities and have provided fast growing levels of funding in recent years.

In short, RI is an organization very worthy of private donor support. Greater private funding will permit RI to further strengthen its staff capacity to meet the ever-changing demands of the world in which it works.

I've supported Relief International for over two decades and visited RI's work in Darfur, Kosovo refugee camps, Somalia, Syrian refugee camps, women's savings groups in Sri Lanka, civil society programs in Bangladesh, and the earthquake response in Haiti. RI is not a loud activist group, but an on-the-ground implementation organization, trusted by UN agencies like Unicef and UNHCR for decades. The ongoing grants from USAID, the EU, and the US Department of State speak to RI's professionalism and compliance with industry standards. I've been proud to donate to RI for a long time and will continue to do so.

I've worked for RI for over four years and have also worked at other INGO's. I find my team and management to be supportive of professional development, new ways of working and understanding of work / life balance. The organisation has undergone a change of leadership which was unexpected but the remaining staff in key management positions are dedicated and professional. I hope the new leadership will continue to nurture the staff, who are RI's greatest asset and that the quality of the programs remains high.

RI has an issue with processes, accountability and personnel, especially at senior levels and more specifically centered upon their deeply flawed and (arguably) unethical approach to the use of donor funds, compliance and finance.

You do not need to take me at my word, a simple search for 'Relief International' on Google News will give you a clear idea of the problems at the heart of this organisation. Over the last 8 months, they had to get rid of arguably their two most critical senior executives - the CFO and CEO - at short notice for matters now in the public domain.

Over the past 35 years--under a variety of circumstances, and as an American--I've worked and lived in many countries not my own. No matter where one happens to live today, these are destabilising times. Relief International is a impressively professional and effectively committed organisation that addresses extreme and immediate issues in the world’s most vulnerable settings. Never has the world's collective well-being been so interconnected. Simply put: Relief International makes an impact, not only to those under extreme and immediate duress, but, ultimately, to us all.

Truly outstanding organization that is on the front lines of humanitarian crises worldwide. The quality of the senior management team and worldwide staff is the best I have seen in the non profit world. They operate with an enormous amount of passion pursuing the mission of Relief International and are top flight professionals. I encourage anyone who wants to support a worthy, truly meaningful cause to contribute to RI

Relief International is full of dedicated, hard working people who are making a real difference in the world. Programs range from building medical clinics and providing pre-natal care, to kitchen gardens and food security, as well as girls education and entrepreneurship... just to name a few. The desire to make the world around them a better place is contagious. RI is also a leader in national capacity building... hiring and developing staff from the communities where the programming is being implemented. Highly recommended as a place of employment or as a philanthropic recipient.

RI has really grown leaps and bounds over the past couple of year: A new vision for its programming approach and more staff and systems to support the delivery of its programming. In my time here, I have seen employees take forward good ideas that were taken seriously by senior management. I am proud of the progress that organization continues to make.

RI certainly works in some of the most challenging places and contexts in the world. Field staff have such dedication, passion and skill - definitely going above and beyond. Truly inspirational!

I have been a volunteer for a few years now, and I'm so impressed by the charity and the work it does. Relief International works in some of the toughest areas of the world, responding to natural disasters, conflict and greatest need. They are a truly wonderful organisation.

I am new to the Relief International community... already very impressed with RI's programs, communication, and proactive hard work because they do it where it matters most--the most fragile places in the world.

RI is staffed around the world by very dedicated, very brave an effective professionals. I'm inspired to be involved with this organization. RI has extensive global outreach in today's crisis areas. The RI teams and programsproven make a difference in the lives of families in distress, peril or in vulnerable situations. Many are refugees, welcoming and benefiting from RI's guidance and support.

It has truly been a most wonderful experience to be a part of the evolution and growth of Relief International (RI). I am proud to have been a member of this team for a little over three years now. I happy for the great work this NGO has done, and I'm excited that we are still growing and seeking to make more of an impact in disaster recovery and rural development in countries throughout the world!

I've been lucky to work for a lot of international NGOs and I can say without a doubt, RI is the NGO most dedicated to the beneficiaries they serve and the mission statement that ties it all together. They have made massive improvements over the past couple of years to the point at which I personally donate to them because of the care they take to ensure every dollar goes to the beneficiaries. I fully endorse RI without hesitation.

Relief International (RI) is an organization that serves beneficiaries with respect and compassion. Having traveled widely to field offices as a member of HQ staff I can speak to the commitment and work ethic of our field teams who work long hours ensuring that life-saving projects are implemented for maximum impact. RI is willing to work where others won't and this allows the organization to reach those who are the most vulnerable. This is always balanced against security concerns as beneficiary and staff safety are paramount. I endorse this organization wholeheartedly!

RI has gone though a major positive change over the past few years. Any long-term employee can easily testify of the great improvements RI, staff, management, and new CEO have accomplished over the past 4 years. RI is now a totally different and new organization. As a result, RI continues to grow, staff continue to reflect on their positive experience working for RI on the different employee surveys. I also donate to RI knowing that my $$ is going to the right place. RI has a relatively small number of employees at HQ compared to the size of the organization. You don't see this in many orgnizations. Decision making has been decentralized to field and regional level and the right systems are put in place for proper checks and balance. I can't be happier with the RI of today.

It has been exciting to see Relief International grow so rapidly over the last several years. Under the leadership of a new CEO, Nancy Wilson, with many new faces in other senior leadership positions, RI seems to be going through something of a renaissance. The reputation of the organization has continued to rise both at global and regional levels within the international development field.

I have been working for Relief International for almost two years. I am here because I believe in the organization's mission — to serve people in the world's most fragile settings — and in the way our staff carry it out. A full 92% of all funding RI receives goes to programs for the people we serve. I am proud to go to work every day and to ask my friends and family to donate.

I swear god I'm telling the truth I have been working for this organization over 3 years , they have a lot of problems , a big problems. the common problem they have always the wrong person at the inappropriate position.
Most of the people working in the HQ level and the country directors they don't have any sensibility about the people in the camps or people in a very difficult conditions only the employees working with this "profit Company" for a long term contract know exactly what I mean ... they only care about money and their benefits and let the vulnerable people go to hell that what they actually believe.The current HQ even worse than Farshad Rastega and his team !! sooner or later the truth will be revealed about this unclean place .

I volunteered at RI for a year as an intern, and I generally agree with the negative reviews reported here.

1. The office environment is very negative. People are downright depressed, and employees are generally counting down the minutes to get home. I have seen people yelled at for asking questions! Some of tat must be forgiven though because of #2...
2. HR does a horrible job hiring, so the average employee is not capable of handling their position. I found many of the employees to be inexperienced while amazing talent was passed by for mysterious reasons. Remember HR that you always want to hire people who are better than you because otherwise you are fundamentally creating a more ignorant company!
3. Upper management has their hands in too many things. Like another reviewer said, it was difficult to send a letter on official letterhead without getting Farshad's approval.
4. Farshad lives a semi-exotic lifestyle while the rest of the office is downright abused. It's a very gross and dirty environment.

In the end I left because I felt that I was being taken advantage of. It was well known throughout the office that my boyfriend was a successful businessman, and I was there are a way to garner access. It would have worked, too, if I had seen the company make a positive difference. Instead we have made sizable donations to other charities.

Thanks disasterguy. As such a new employee, you've probably not really been aware of the rollercoaster history of RI's CharityNavigator reviews, unless you took a peek before you accepted the position and decided you'd try it out despite some of the comments people made. Good for you for deciding for yourself if so.

Tell me though, it's very curious... what brought your attention to CharityNavigator-- and within 24 hours interestingly-- after the most recent negative review?

to anther point of yours, its possible to care about the quality of your staffs work without "getting so personally involved in the issues". If you cared about the quality of work, you'd empower, train, and prepare your staff to get it done right (training director does not focus on internal training at all), set up a system to review the staff regularly (I hear the CEO has not conducted a performance review with any of his staff for years), and offer incentives for positive performance (try talking to the hourly staff about that). You'd also ensure turnover was low enough that you as a C-level could focus on strategic direction, rather than lecturing your staff about not stapling every document vertically.

As a relatively new employee of RI, I would like to make a few comments based on the two previous ones below. Over the years I have worked for a number of NGOs, and other development organizations. None are without fault, or institutional character. Organizations, particularly relatively newer ones, such as RI, evolve and identify and then improve or correct their systems and approaches and management strategies. It is an ongoing process. I have been impressed by RI’s sincere desire to improve management systems, employee care, efficiency of decisions-making and a number of other issues that were raised below as deficits. I have seen first-hand that staff care, a desire to establish and implement professionalism, and a regard for employee experience and input are sincere. I can only base my observations on what I see and hear today, not what may or may not have been the case for former employees. More specifically I see a CEO who is deeply concerned about how well the mission of the organization is accomplished, in the most effective, and cost efficient way to do this. If he gets personally involved in many of the issues (which some have labeled micro-management) it is because he cares about the quality of the work. But I have also seen that as there are more and more experienced and capable people to ensure such quality, he does indeed encourage decision-making at other levels. Yes, there are some weaknesses – there always are in complex environments in which we work – and these are candidly and openly acknowledged and the process of improvements in ongoing.

As a former employee, based on my experience with this organization, it is my personal opinion that there are far better organizations that efficiently and ethically carry out humanitarian aid and development work. What I observed was widespread mismanagement, lack of even the most basic accountability measures, and a leadership structure that allows for the CEO to make unilateral decisions with no checks and balances, despite his claims that he is accountable to the Board. This claim is categorically false and does not hold any validity in practice. I worked on several projects and came into contact with many organizational units - none of which I felt were managed effectively. Employees are underpaid and treated poorly. There are no standards for professionalism. It is extremely concerning that the Founder, who claims to be a humanitarian, has such blatant disregard for people who work so hard toward advancing the work of RI. He seems to believe that character, professionalism, and external image are of no consequence. There have been many times I have encountered former employees and associates of RI, even prior to my start with the organization, who emphatically instructed me not to get involved with RI. The negative opinions definitely do have impact and they are not unfounded. While it is true that RI does deliver some good programs, these successes are overshadowed by the fact that as an organization, it performs far below expectations because of its senior managers who are unable to make rational, strategic decisions about increasing organizational capacity and intelligence. HR is ineffective in advocating for employees and is extremely unprofessional with regard to timely notifications regarding changes in employment status or any official documentation that needs to be provided to employees. The audit functions are completely obsolete. I would not recommend this organization to colleagues.

Dear readers,

I worked with RI for about 3 years, overall it was a positive experience as I enhanced my skills working with very talented and profesional employees. However, I believe that RI's management style does not suit a company who has over $40 millions worth of projects. The founder of the company and CEO, Farshad Rastegar, rules the company the same way he did the time of its creation in the 90's. The CEO lacks of management oversight and wants to control every aspect of the organization. for instance, you need his signature for buying a stamp. On the other hand, he uses the company's project such as Horn in Africa to pay for his travel expenses and buying Godiva Chocolate is fine for him while the employees don't have a working water dispenser. I wonder why the company has a bad vibe.
I wish I could see the CEO step down and let other people take over this company and make the name RI better.
I really am afraid to wake up one day and hear that RI has gone down.
Do something if you can and stop writing five stars review because there is no such thing.....

Peace.

Please read this review about RI. I am a long-time donor and a former employee of this organization. I worked for RI for several years in various roles in HQ and am now working for a donor organization in DC. Most reviewers here have an agenda and some agendas are more obvious and self serving than others. I know of the former employee that gave a blisteringly negative review of the organization and the CEO (who happened to be her supervisor). She left the organization after making many many mistakes, not meeting performance requirements, and when she was held accountable for her work she blamed her boss for her own professional shortcomings. The CEO is not kind, he is not likeable, but he is fair and he has a track record of promoting people who perform well under pressure with a heavy heavy workload. If you work hard, follow his direction, stop making the same mistakes over and over, then you do well in this organization. People who are not able to perform well and who refuse to be held accountable for their work often point a blaming finger to their boss or a coworker. RI is no different from other offices in this respect. Also, about the review of alex karimi, the self proclaimed documentarian. I googled him and found nothing about his professional documentary film-making capability. So that speaks for itself. RI is a young and rapidly growing organization that has made and continues to make a high level of impact for people in places that other NGOs will not even touch (Somalia is just one example of this). RI is good at delivering its product. RI is not good at promoting itself.

I have recently completed 2 volunteer assignments with Relief International, the first in London and the second in Nairobi. I found the teams I worked with to be highly competent and for the most part motivated and happy with the organisation's set-up and operations. The work I was involved in is very progressive, and I certainly felt that I was impacting upon the lives of individuals. After 10 months of volunteering I am ready to move forward, however I would happily return to Relief International in the future.

I have been donating to Relief International for the past 5 years and have always had a pleasant experience but even more so in the past 2 years.
RI is active in over 25 countries which is of importance to me because I like to help globally but would rather do so through one organization that I trust instead of researching for a reputable organization each time I’d like to donate to a new country. Even so, I frequently have questions prior to donating to a project which I have not contributed to in the past. I have contacted RI’s headquarters office on several occasions to ask these questions and voice concerns and every time my questions were patiently answered by a philanthropy associate who explained what the projects mission was and how my money will be used.
I try to make quarterly contributions and receive acknowledgement of my donation with-in two weeks. Yet, I always loose one or two letters through-out the year and need to contact RI for duplicate copies before filing taxes. This process has always been quick and easy, they e-mail me copies of the letters to have right away and I receive the hard copy by mail with-in one week. It is a great assurance to know that the NGO I am donating to is organized and that my money does not fall through the cracks.

In response to the recent comments here, I’d like to bring forth some points I feel are important for readers to consider. I am an aid worker and have had professional interactions with Relief International and feel it is important to stress the overall environment for international NGO’s.
In order to analyze the critiques made objectively, we must realize that the field of International Development is EXTREMELY COMPETITIVE (for individuals as well as organizations). More and more individuals are increasingly attracted to the NGO field as many of us dream of helping people and changing the world. What we fail to consider is, unfortunately, jobs are limited in relation to demand and thus are very competitive.
On the other hand organizations, must also deal with this competition. In order to be competitive in the industry, respected and trusted by funders, partners, governments and the public the margin of error for organizations is very low. This results in a heightened sense of pressure and elevated standards for individuals in these organizations.
With this in mind, I am fully confident in donating to Relief International and have personally seen the life-changing differences the organization has made for the people it serves. They have 20 years of experience (not to mention devotion) and have helped shape this industry for the better and have set high standards for other organizations to strive for. Charity Navigator, an unbiased and trusted evaluator of both national and international NGO’s, has ranked them among top 3 in international relief and development charities.
The organization’s overhead (amount of money per each donation spent towards administrative costs) is merely 10% on all donations. A low overhead such as this means that more money is spent directly supporting the organizations programs, so in the case of Relief International 90% of donations are then funded directly to initiatives in the field. This along with the fact that Relief International partners with local NGO’s and works to implement sustainable programs –meaning programs that beneficiaries can manage long after the organizations man power is gone are reasons I truly admire RI. At the end of the day the people that NGO’s help are what matter.

I urge everyone to evaluate any organization they are planning on donating to by researching the achievements and impact the organization has had on the countries and the people it serves with its programs.

I just read the complaint by the ex-employee of RI. I know from my own personal experience that RI is not as organized as it gives the impression. I am a documentary filmmaker and would very much like the ex-employees who have any complaints about RI to contact me for an interview. I will personally follow through and invite Mr. Rastegard and his staff to defend themselves and explain why they reject the claims made. email me akarimila@yahoo.com

Dear Ex-Employee of RI and Readers:

If there is any suspicion or misperception of wrongdoing there is nothing more damaging than letting it linger. Charity Navigator’s objective ranking lists Relief International as 2nd among hundreds of charities in international relief and development not because we raise the most money but because of our high accountability and transparency practices. This includes a robust and confidential accountability and reporting mechanisms to the Board that protects whistle blowers and covers the widest range of actions including those by senior managers and executives. That the complainant has chosen not to use any of those constructive mechanisms and rather has elected to use a very negative public statement only raises questions of its own. Nevertheless RI’s Internal Audit mechanism is such that it has a direct reporting line to the Board and as such the very comments below have been communicated in their entirety to our Board’s relevant Committees and Ombudspersons. RI’s Board which is fully independent of the management has several committees (Audit, Finance, HR, etc.) that independently and/or in combination can review allegations of misconduct and decide on corrective steps.

The allegations below touch on three issues:

a) CEO Management Style: While few charities may be run for the benefit of people who work in those organizations, Relief International, as with most other professional non-profits is run as a public interest organization. Meaning, our charity is directed at the people we serve and the funds trusted to us by the public and the donor community are for the benefit of these communities and not to guarantee jobs at the organization. While we treat our employees with the most generous health and other benefits packages and our salaries are modest by industry standards. Our organizational culture is defined by one of respect and of rewarding good work and not tolerating repeat slackers or non-performers.

To the extent that the negative comments below are directed at one and only one person I can suggest that no one person at Relief International or any other organization of this size and complexity is that significant to be the cause of so much bad or good. The complainant claims that her only concern is the CEO and that the organization’s work is “tremendous and inspiring, so I hesitate to focus this critique as wholly negative. The mission and aim of the organization is one that undoubtedly helps disenfranchised communities across the world - this I have no issue with and fully support.” Therefore it is alarming and contradictory that the complainant ranks the organization as the lowest in all the categories noted (with a score of 1” out of 5).

b) Comments on Charity Navigator: In response to a previous unsubstantiated negative comment posted on Charity Navigator, our Donor Relations Officer was directed by Charity Navigator itself to generate positive comments as the ONLY means available by Charity Navigator to organizations to counter a negative comment. We have communicated to Charity Navigator our concern that while it purports to have and promotes itself an “objective” ranking system, its comments section - which is actually that of a third party and only hosted by Charity Navigator - is in fact a subjective platform that does no fact-checking or review. Nor does Charity Navigator include a visible notice to readers that these comments are not part of Charity Navigator’s own site. As such this contradicts the essence of the public trust put in Charity Navigator as an objective ranking system. That Charity Navigator’s only suggested recourse is the active posting of positive comments by the organization is a matter that we encourage all to bring to the attention of Charity Navigator as has RI. We recognize as laudable that Charity Navigator is constantly upgrading and improving its systems and we are sure that Charity Navigator will take such public comments into consideration.

c) Vendor vs. Sub-recipient Determination: The complainant seems to allege wrongdoing here. To be sure in developing this process RI conducted a wide search of the existing best practices among peer organizations. Since I was personally involved in this process (as was the complainant) I say with confidence that RI’s established process is not only in compliance with USG regulations but is a stricter form compared to the norm. RI requires two senior managers from different department to attest to the results of the determination compared to the norm of just one reviewer. In addition, we took the step of having our external auditors of record, who audit the largest number of international non-profits review our proposed process before it was adopted to ensure full compliance with regulations. These are facts that the complainant either ignores or just was inattentive to. Again, that the complainant chose to present this accusation in a public platform that does not conduct fact-checking rather than bring this to the attention of the Board’s Audit and/or Finance Committees who would certainly examine the facts speaks for itself. Regardless, RI management has forwarded this and all the complainant’s comments in their entirety to the Board for review in line with our policies and practices of accountability and transparency.

Sincerely,

Farshad Rastegar, PhD
President & CEO
Relief International

I hope this review does not appear completely negative, but rather establishes an eye-opening view into the organization's pitfalls and illustrates the need to urgently make changes in its executive management structure. Bottom line is…RI’s future, legacy, effectiveness and longevity are at stake and this needs to be addressed and resolved immediately.

The work RI does is tremendous and inspiring, so I hesitate to focus this critique as wholly negative. The mission and aim of the organization is one that undoubtedly helps disenfranchised communities across the world - this I have no issue with and fully support.

My problem arises when attempting to understand and accept the internal mechanism within RI, notably the way in which employees are treated by a particular senior executive (the CEO/Founder Farshad Rastegar).

RI needs to improve on in its effectiveness and start outwardly appreciating and retaining the highly-motivated, dedicated and educated people within its staff. This is for the good of the organization. Currently, there is a systematic culture of fear, and a high-level of toxicity resulting in a severely hostile work environment; thus the reasons for the large attrition rate and constant overturning within the ranks. I have had numerous discussions with people who have departed over the course of a year and discovered the 'why' to many of their departures; the result has been that in 88% of the cases the departure reason is due to the person having either direct or indirect communication with Farshad Rastegar and how he treats them was the #1 issue. Farshad has a deluded sense of reality of how he is viewed within all tiers of the organization as well as the insurmountable lack of respect he holds amongst his ranks. This lack of respect is a by-product of his constant ‘bullying’ behavior and threatening communication to his employees. (There are countless first-hand encounters reflecting this claim [in emails, Skype conversations etc.] by myself and those who have left the organization within the last year)

In addition, there is a reason why after a negative review left in March of 2012 on charitynavigator.com has had numerous and spontaneous April 2012 5 and 4-star reviews…Farshad Rastegar explicitly directed his staff to write positive reviews on the website to counter the effects of the negative review. Is this the way an organization should be run? Like a Stalin-era dictatorship where any negative feedback is immediately rejected by forcing staff members to write good reviews for the sake of writing more positive reviews to cover the truly honest one written in March of 2012? It gives me a visceral feeling indeed. Farshad’s management style is appalling, and a respectable leader would never behave like this. He even went so far as attempting to have charitynavigator.com delete the negative post but to no avail, what are you hiding Farshad? I seriously recommend he read the following article to understand how to improve his methods:

http://www.inc.com/geoffrey-james/8-core-beliefs-of-extraordinary-bosses.html

Additionally, Farshad fits into each of these categories:

http://blog.eonetwork.org/2012/06/3-horrifying-bosses/

I feel as though RI employees should be sent to this seminar:

http://www.regonline.com/Register/Checkin.aspx?EventID=1108632

Since joining RI, I have had the disappointment in experiencing first-hand and by way of witnessing others' interactions with Farshad, an extremely toxic, hazardous and fearful work environment. There is a constant deficit of respect and an utter disregard for the human component, both which have surmounted any of my previous experiences with leadership styles in other organizations. This simply cannot be a way for an organization to function, and it cannot be sustainable or else RI risks the continuous exodus of its staff. It was even noted in an email from Farshad to a Director here in RI in July of 2012, that ‘those staff who can make it to the two-year mark are the cream of the crop and worthy of being an RI employee.’ So is Farshad stating that those who do not put in two years of work are worthless and unfit to be a member of RI? It is a repulsive assertion by him.

Farshad is constantly contradicting himself when giving guidance or having so-called SOPs that are basically him saying he remembers himself giving guidance months ago so it should be followed despite the fact that he refuses to sign off on codified processes or procedures. He is a megalomaniac, micromanager and cannot surrender any hint of control or power to those who have been hired to improve the organization.

It is a shame that RI has such a revered mission statement that helps those who need it most. Unfortunately, in most of RI’s private donations, donor misappropriation is happening at an expedited pace. Afterone reviews RI's BVAs (budget vs. actual) for several of its private donations, it is clear that many superfluous charges are attached to projects that should not have taken place; i.e. flights for personnel who have had no dealing with that particular grant, labor time for employees who have no relevant or justifiable reason to allot their time to the grant etc.

I reiterate that this review has not been a singular effort, I have been approached, as well as reached out to others within RI, and the statements above are a compilation of the issues abound in RI. Unfortunately, no action can be taken by any of our superiors/supervisors as all the issues stem from the interactions, decisions and treatment by Farshad Rastegar. If he were to be replaced, or at the very least a Chief of Staff put in place to buffer Farshad’s daily interaction with the rest of the staff, then can RI finally attempt to build a future that employs loyal, hard-working and intelligent staff members who WANT TO STAY AT RI.

In addition to this clearly intolerable treatment of staff by Farshad, RI is purposefully misclassifying sub-recipients and local partners as vendors to avoid the $25,000 cap per year on their US Government and USAID sub-contracts and sub-agreements, as dictated in the NICRA letter RI received in December 2011. Farshad Rastegar has dictated that RI creates a vendor determination checklist on April 18, 2012. Direct guidance was given by him to always take a default position when it comes to classifying these partners; he told his staff to assume that everyone is a vendor since USAID takes the default position that everyone is a sub-recipient. The vendor checklist is to validate this determination, but we are instructed to falsely complete this checklist to ensure these partners are seen as vendors even if they are clearly not. In summary, RI is trying to take as much NICRA as possible on these contracts and the staff at RI feels we are not being forthcoming or honest in the way our proposals and realignments are being calculated.

I donated to RI for a mother's day campaign and my family has donated via its church, which had selected RI as a destination for its international fundraising support one year. For us, it was a way to help support projects with women and girls. For the church they liked the type of programming that was well described on the website, and that it was community based. We and the church liked that RI tried to keep routine updates about their work via the website. This helps us understand more about the work itself and how it can be hopeful - most of the news is very dire. We were also able to direct questions to the RI office, and had the opportunity to talk to real people about the project and how our donation was helping. We appreciated having someone take time to talk with us.

I am currently volunteering for Rellief International. All I can say is that I am impressed for the trust I have received from the organisation from the first minute. I have been volunteering and working for other INGOs and I find that Relief International is very professional and has a great team. I particularly like its holistic approach and its orientation towards the beneficiaries having much of the staff in the field.

Relief International has a wonderful work dynamic and is full of dedicated, passionate, and knowledgeable practitioners of development work and humanitarian aid. This is the whole package for interns looking to gain well-rounded experience in the field. In my day-to-day activities I come into contact not only with my own department (Executive), but also with Programming, Philanthropy, Finance, etc. The senior management team is accessible which is awesome, because they can offer insightful advice for moving forward with your career, and they truly want you to succeed. The best thing about interning for RI is that you come to understand how a non-profit organization operates, and you get the feeling that we’re all working for a similar purpose. We’re a team, and one person’s well-being contributes to the organization’s success as a whole. Having the opportunity to meet so many enthusiastic people who come from various backgrounds and levels of experience, but who are all connected by their genuine commitment to saving lives and sustaining livelihoods is rare. Having interned and worked in many capacities prior to joining RI, I can honestly say you would be hard-pressed to find diversity like this blended so compatibly elsewhere.

Interning at Relief International has been a truly gratifying experience. Interns at Relief International get to take part and have direct impact upon the organization's work. Interning here has really helped me determine what my passions are and what role I want to have in changing the world through humanitarian work, while further developing my skills. Relief International is now an organization I look up to as setting the bar in humanitarian relief and development work.

I have some experience with various types of humanitarian organizations--including for-profit, hybrid and nonprofit--and I also interned at Relief International (at the HQ office in Los Angeles). What I like most about RI, is that the organization truly creates all of its programming with sustainability in mind--this is what makes RI fundamentally great. The goal with programming is to ultimately leave the project in the hands of the community (which should be the goal of every developmental organization, in my opinion). I really just want to emphasize this point, as "band-aid" charity organizations are, unfortunately, too common. And for the prospective intern, this is definitely the place to gain real, applicable nonprofit experience with many opportunities for creativity.

Relief International thinks outside the box, and values providing programs that engage the community in their design. RI is also non-political and non-sectarian, empowering communities by allowing them to inform the design and implementation process based on their own culture, needs and worldview.

Gelman Rosenberg & Freedman has been the principal auditing firm for RI for the past twelve years. In ensuring a professional and independent relationship with RI, we have rotated the principal audit partner (and manager) position during this period of time. RI has also proactively sought proposals from other auditing firms during our engagement period, and the Audit Committee of the Board (independent of RI management) has qualitatively re-engaged Gelman Rosenberg & Freedman. All members of our staff are independent of RI and do not have any conflicts of interest with members of RI staff.

I have had a good internship with Relief International. I spent two months in north Darfur and I worked, as volunteer, about management of severe and acute malnutrition among children under 5 years old. I passed all my time in Zamzam camp that is located near El Fasher. In this camp are assisting almost 200.000 internally displaced people fleeing from war that is bringing death and destruction since 2003.
My experience was very interesting. I worked very hard and closely with local field staff. They gave me a big support to understand everything. At the same time, my supervisor, Nutrition Coordinator and National Country Director gave me all the instruments to improve my abilities and my skills. Every day, they supported me with responsibility and energy.
What I did during my internship met my expectations, but I am aware that I need to continue to improve my skills. For this reason I could be very happy if there are some possibilities to continue to work with Relief International. RI is very dynamic organization and I like very much its approach.

Relief International welcomes and values feedback from its stakeholders and the community at-large. However, the statement made in reference to our governance, external audit oversight and management is utterly false, misleading and malicious.

Relief International’s Board is independent of the management and none of the Board members have any personal, business or other relations with any member of staff or management. The Board has multiple active committees including, Audit, Finance, Human Relations, etc. Relief International’s external auditors of record are selected by the Board. The Audit Committee of the Board has a direct line of communication with the Auditors independent of management. Relief International’s Human Resources Office and the Board Ombudspersons have not received any official or unofficial notice nor witnessed indications to support the allegations made in the comment above. Human Resources also has no record of a volunteer with the referenced name “alanharvard9”.

Charity Navigator’s own objective criteria provide Relief International its coveted four star charity rating. More importantly as related to the accusations made by “alanharvard9”, Charity Navigator’s objective criteria of “accountability, transparency, governance and management practices” provide Relief International with a perfect score of 70 out of 70. In Charity Navigator therefore Relief International ranks among the top 2 out of 213 charities in the relevant category of organizations that offer international development and relief services. We regret that Charity Navigator, an organization that aims and claims to serve as an objective rating and evaluation source, has not put in a system in place where subjective comments are minimally vetted and/or verified.

In this case the comments are contradicted by Charity Navigator’s own objective valuation and as such Charity Navigator is knowingly presenting false information. Minimally, we urge Charity Navigator to include a disclaimer to clarify that public comments are not vetted and to adopt the industry standard and clear notice of “transition to another site” when linking to public comments that are indeed hosted by another organization distinct from Charity Navigator, in order to not confuse readers with the false impression that the subjective information presented here enjoys the same standards of valuation and review as do other objective criteria in Charity Navigator’s site.

To the extent that the integrity of our external auditors, our Board and our CEO was called into question we welcome all to contact the following for more information:

Relief International Auditors:
RI’s external auditors of record are Gelman, Rosenberg & Freedman (www.grfcpa.com/), one of the largest global audit firms specialized in International NGO auditing.
www.grfcpa.com/contact-us
301.951.9090

Relief International’s Board Ombudspersons:
Ms. Deborah Senior and Ms. Irene Wurtzel
ombudsperson@ri.org

Relief International’s CEO:
Farshad Rastegar, PhD
ceo@ri.org

Thank you,

Relief International Outreach Team

Relief International is the WORST Non-Profit in the world. All poor employees are working hard to obtain Farshad Rastegar's benefits. No board interventions and presence. Board members are Relief International are passive and also under control of CEO (Farshad Rastegar). Auditors of Relief International have a close relation with CEO links. I am sorry for US tax payers.