I have been a client of RPS for a while now. I have had problems in the past and still now as we speak. I don't think that this business is as good as it claims to be. they have already had three changes since i became their client. and I always call and leave a vm but never got any call backs. seems to me i get more contacts in email than phone. but hey its all not fair to others as well as me who is dealing with this business. I would not be so trustworthy of them once I cut ties with them.. Also would not recommend them to anyone.
Unfortunately this business is not great. I say unfortunately b/c I would hope a business that the disabled community relies on would be better. Communication is the biggest problem here. It is nearly impossible to reach them. They rarely even really answer the phone, but you are routed to your rep and are forced to leave a VM. They are the rep payee for my 24 year old daughter, and I have a hard enough time reaching them, I can only imagine how difficult it would be for a person who is high functioning enough that they deal with them directly when they need money. And the hours are a part of the problem. The website says M-F, 7-3:30, which is not true. They are open 9am-4pm, except on Fridays when they are open 9-noon! Noon! Those are worse that doctor’s office hours. For someone who “supports the community”, they sure do it on a very limited capacity. Two others to try are Ursuline and Carefree.