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Operation Homefront, Inc

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Nonprofit Overview

Causes: Community & Neighborhood Development, Economic Development, Nonprofit Management, Philanthropy, Philanthropy, Charity & Voluntarism Promotion

Mission: Operation Homefront (OH) mission is to build strong, stable, and secure military families so they can thrive in the communities that they have worked so hard to protect.

Operation Homefront provides direct services to alleviate a military family’s or individual’s actual/complete emergency financial burden, as well as counseling and/or recovery support. Emergency financial assistance is in the form of checks paid directly to mortgage lenders, auto mechanics, contractors, hospitals, doctors, dentists and other providers. Other emergency funding assistance, which an applicant receives within 24 to 72 hours, includes the following:

  • Relief
    • Critical Financial Assistance
    • Rent/mortgage assistance
    • Utilities
    • Food assistance
    • Major home repair
    • Car repair
    • Rent-free transitional housing
    • And more...
  • Resilience
    • Mortgage-free homes
    • Hearts of Valor caregiver program
    Recurring Family Support
    • Free backpacks and school supplies
    • Holiday Meals for Military
    • Homefront Celebrations for military spouses
    • Star-Spangled Baby Showers

Results: Since its inception, Operation Homefront has provided more than $20 million in Critical Financial Assistance, fulfilling over 35,000 requests from more than 14,000 military families across the U.S. We have housed nearly 500 families in transitional housing, providing 4,300 months of rent-free housing, saving them $4.7 million in rent and utilities. We have placed nearly 600 families in mortgage-free homes and provided over $48 million in deeded value to military families. We have helped more than 3,200 caregivers through 60 support groups across the country. We have distributed 250,000 backpacks, 70,000 holiday meals, served nearly 8,000 military spouses at Homefront Celebrations and support nearly 16,000 new and expectant military parents.

Direct beneficiaries per year: Operation Homefront is a national 501(c)(3) nonprofit whose mission is to build strong, stable, and secure military families so they can thrive — not simply struggle to get by — in the communities they have worked so hard to protect. For over fifteen years, we have provided programs that offer: RELIEF (through Critical Financial Assistance and transitional housing programs), RESILIENCY (through permanent housing and caregiver support services) and RECURRING FAMILY SUPPORT programs and services throughout the year that help military families overcome the short-term bumps in the road so they don’t become long-term chronic problems. Operation Homefront has consistently earned high ratings from leading charity rating services, including Charity Navigator, which gave OH 4 Stars for 10 consecutive years for superior service and accountability. At Operation Homefront, 92 percent of expenditures goes directly toward delivering programs and services to the military families who need it most.

Programs: Operation homefront assists military families coping with deployment and injury recovery as they struggle with unforeseen budget challenges. The most common types of need are for rent/mortgage assistance, home repair, food and utilities. Transitional housing and permanent mortgage-free home programs help military families reduce debt and achieve greater stability for the future. Family support activities address the inherent challenges of military life through programs designed to sustain, uplift and transform.

Community Stories

83 Stories from Volunteers, Donors & Supporters

1

Client Served

Rating: 1

My family and I applied for Operation Homefront Villages and was swiftly denied. I had letters of recommendation from others who I served with and provided all documentation and they denied me and my family without providing any reason at all. The woman who they have working at the villages in Maryland should brush up on her people skills and learn to understand the population of people she is working with. I am very glad that organizations like this exist, however I believe they lack transparency in regards to their programs and who they choose to assist.

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op_homefront 10/11/2017

The Operation Homefront Rent-Free Transitional Housing Villages are designed to help wounded service members who are in the process of transitioning out of the military to civilian life. In many cases, these families experience financial strain while they wait for their VA compensation to begin. In addition, they may struggle with a 50-75% cut in pay if the spouse needs to leave work to become a full-time caregiver for the wounded service member. We help as many families as we can, but space is limited. If a service member is already receiving VA benefits, they will not be eligible for our program. Even so, we give clients the option to apply if they feel they have unique circumstances, but participation in our program is not guaranteed. More information about our Villages can be found at http://www.operationhomefront.org/custompage?Id=2428 or by calling (210) 659-7756.

1 Ann L

Client Served

Rating: 5

Everyday I am so thankful they gave us the opportunity to own our first home. It enabled us to fully focus on treatment for my husband and be finically secured. I can't express enough how much it helped our situation. They lifted a heavy weight off our shoulders to know we will always have a place to call home. The process was so smooth from beginning to the end. The caseworkers are people that truely care and wanted to help in every aspect. We are very greatful and I can only wish that more veteran families would be blessed with a mortgage free home to call their own. Thank you so much Operation Homefront!!

1

Client Served

Rating: 4

I am very thankful for this program even though I may be getting evicted soon by missing 3 of the required appointments...so I screwed me and my family with that. To others, they are very helpful just make sure you attend the classes they schedule for you or at least let them know if you can't make them. I don't want anyone to mess up there opportunity like I have. Good luck to all the service members and veterans many blessings, love, and support. Wonderful organization!

4

Client Served

Rating: 1

I contacted this organization for help because my car was being repossessed, which would hinder my family from being able to get my disabled husband back and forth from the VA weekly. I stated very clearly on the application that we did not have car insurance because we could not afford it. After going through the application process I was contacted and interviewed for over 20 mins. The lady then tells me that they cant help because I dont have insurance. She continued to chastise me because our bills are more than our income. I asked if there was anything she could do to help. We have 3 children under 2. She told me they could send money for diapers, baby items, and food. I had to send her another form which I did within 5 mins. She told me on the phone my claim would be processed that day. I expected the card in the mail. 9 days passed and she would not respond to my emails or return my calls. I called Wounded Warrior for help since they referred us there. I was contacted within 10 mins and I was told I never sent the document that I sent multiple times. I sent it a few more times and continued to call her over and over. I finally got a call back. She again chastised me for my financial situation and told me if I ever needed help again I had to provide proof that I submitted another VA claim, showed proof that I reapplied for the caregiver program, do another budget, and sit through financial counseling. She made me feel like I was wrongfully begging for assistance. SHe promised the card would be overnight-ed and she would send me the confirmation email so I would not miss the delivery. I did not receive the confirmation email so I went to stand in line at the food pantry. Low and behold when I got home I had a missed package slip on my door. 10 mins later I got the confirmation email she was supposed to send the day before. She then called me AGAIN to lecture me about our finances. We do not have cable, we do not go out, we do not have more than one vehicle. We pinch and scrape to get by. It took a lot for me to ask for assistance and then to be given the run around then degraded multiple times is appalling. We have 3 small children and my husband is fully disabled. We have been going round and round with the VA for over a year for a just rating. I thought I was calling an organization that would help me not make me feel like garbage when I am already doing everything I can for my family. The card finally arrived so I ran to the store and got the things we needed. I forgot to mention I was told multiple times that the card would be monitored so I better not get anything I was not approved to get or I would never get help again. I get to the cashier and the card did not work. It was activated and I saw the money sitting in the account but I could not use it for another 24 hours. I was already shamed by this organization but then I was also embarrassed at the store. I have worked with other organizations in the past that have gone above and beyond for my family. This place is a disgrace to veterans organizations. I wish wounded warrior did not support this place. I am left feeling disgusted, mistreated, and wronged after my husband has done so much for his country.

5

General Member of the Public

Rating: 3

We came across drillsgt7’s post as part of a group called “D.B.A.D. (Don’t Be a D**k – Veterans Keeping other Veterans from acting like A**-Holes”). People like drillsgt7 are one of the main reasons why this group came into existence. D.B.A.D. is not about shaming people, but rather gently reminding ex-service members that: 1.) No matter what you have done, others have given much more you- like their lives- 2.) Just because you are part of the 1% that served (by 1% we mean: you were outside the country for over 6 months and been in an area where bullets, mortars, rockets, or any type of attack could have possibly killed you). This being said, even being part of the “1%” doesn’t give anyone a blank check to run their mouth. D.B.A.D. has members of all races, genders, and creeds and has as its primary focus “the retention of pride in service rendered and advancement through community mentoring." "Community Mentoring" can mean banding together to overcome a challenge or, for people like drillsgt7, offering guidance when claiming the Veteran title. Before we go into the part where we start to call out drillsgt7 for being a d**k, we would like to invite any other Veterans that have read the above run down and understand the need for such a group to send us an e-mail at DONTBADK@gmail.com where we can start a dialog. Please see the post note at the bottom of this review for more details.

To drillsgt7: People like you were never talked about by either of my Grandfathers, Ya know why? Because in WWII everyone served so it was expected that you returned home and figured it out the best way you could. For Example, if someone went into a Dance Hall sponsored by the Red Cross and started to complain to everyone standing near them that the punch was watered down, he/she would probably have been punched –with a fist- and escorted out face first. For the Vietnam Era Service Members, they were too busy dodging spit and trying to adjust back into the world to feel entitled; plus “society” was calling them baby killers not Hero’s-so the sheer number of organizations like Operation Homefront didn’t exist. For the past two generations of Service Members, Gulf War and OEF/OIF/ OND, we have been saluted not spit on and offered great opportunities to succeed. We have been revered and we should be thankful for that.

Before people like you started coming out of their rat holes our Generation of Veteran and those before us were seen as competent and self-reliant; people who answered the call when the bell rang. Unfortunately, your type have started to slowly chip away at that positive stereo-type. People who have never been close enough to any sort of action to remind themselves in times of struggle that at least you are alive. People like you have never had to carry one of your KIA friend’s caskets and stand there as TAPs played. Who are you to use the linage of other's service for your personal gain? Sure you can get on here and try to one up us. Tell us how your marriage failed because of the Service. Tell us how you have fatigue syndrome and can’t volunteer to sit in a food pantry or something for an hour a weekend. Tell us how you wanted to milk the Army for 30 years, but didn't make it. Even if you have other stories that make you legit, it wouldn’t make you any less of a D**K and we would suggest you seek mental care for being a narcissistic baby.

Maybe your experience was not the best with this Non-Profit, but normal people work to try to make the situation work. Normal people don’t make some weak reference to habitat for humanity. Normal People wouldn’t make some cryptic reference that because you are a “VET” the world is against you. VET OF WHAT? Where did you serve? Normal people don’t liken going through the requirements for a MORTGAGE FREE HOME to extra-duty or abuse. Abuse, you have got to be kidding me! Extra Duty? Anyone that has ever been on extra duty, not just given it out, knows they are there because they were either UCMJ’d or did something that was not within the rules and regulations. Your whole argument is baseless. You are entitled and selfish. Your actions are cancerous to true Veterans.

We know that there are times when we need work to get long term care, like with the VA for instance, but we also know that there are professional, tactful, responsible ways to go about doing this. It may offer less instantaneous gratification, but that is the harder right and is at the center of how many of us live our lives. We would never deny anyone the ability to voice their opinion, it is part of the right we all signed up to defend. You have the right to disagree publicly with me; however, we too have the right to tell you the following: YOU ARE AN A**-HOLE! We have no doubt that our response to your review will only make you think your cause is all the more justified. Trust us when we say, it isn’t. Charlie Mike with your life.

To the Operation Home Front office: We know of two individuals that are members of our group that have earned a mortgage free home. They would be the first to say that the program did not have any over the top requirements. In fact the requirements that were in place were there for their own good. They spoke very highly of their direct case managers and admitted that the type of support the case workers provided was substantial; “if things didn’t work out, it was probably their own fault.” We understand that things don’t always go according to plan. Anyone that has truly served knows rule number one is to expect the unexpected and rule number two is adapt and overcome. These tenements are conveyed with far less sympathy in the Uniformed Service, than by non-profit case managers.

D.B.A.D. asks that you understand our need to respond to this review and in no way are we promoting you over other Non-profit organization. We ask that you ensure your actions always have the best interest of the Veteran at heart and that the Veterans you choose are truly deserving and not just a way for you to pay the bills. We appreciate the work that organizations like Operation Homefront do and we offer our support to your organization and other organizations whose primary mission is to support Veterans. We ask that you or any other organizations contact us at DONTBADK@gmail.com for free consulting for questions regarding military service, questionable stories, or when a need arises for us to reach out to an individual.

Post Note:

Veterans: please feel free to contact D.B.A.D. if you would like to apply to become a member of the network. There is not cost. The network is just that a network; where we can help each other out or use our collective understanding to consult people on dealing with "Jason Bourne" type people or individuals that are using the Veteran title in a less than honorable way. Our application will center on your service history and your ideas on how we can help mentor some of the misguided individuals who feel entitled to everything because they willingly signed their name to “Serve”. Please do not use your full name in the e-mail you send to DONTBADK@gmail.com

Please understand that we believe that "Service" does not mean having an expectation of future profit or gain, except that which is earned from service rendered (i.e. VA claims, G.I. bill etc.), and that true Service to the Country never ends. It is important for us to begin to organize in networks of like minds and through existing institutions like the VFW, because there are people like this drillsgt7, taking advantage of governmental and non-governmental support systems set in place to be used by those of us that truly need or deserve it.
The drillsgt7’s type ex- Service Members resort to throwing tantrums when they are required to do more than just suck of the teet. When they are required to give back, act like an adult, or if things don’t go 100% perfect. It is imperative that this is handled by us now! If not, people that work for us will start to view us as entitled, whining babies, and treat us as such. If that occurs, than the Veteran title will mean little and be abused by people only looking for a way to advance themselves in the short run. You don’t believe us, read this article in USA Today; a paper read the same people that have the ability to hire and fire our brothers and sisters trying to get jobs or make their way in the world.

http://www.usatoday.com/story/news/nation/2016/07/07/employer-survey-veterans-hiring-jobs/86702150/

Many of us doing our part to give back through organizations like Team Rubicon or in the private sector where we show what we are capable of. Unfortunately, these efforts are beginning overshadowed by people like drillsgt7. Do we want our ability to hold our heads high and be proud of our service to be watered down in any way by such people? For this reason, we must band together to help people like drillsgt7 understand their right and left limits. If we don’t, then our service will become a joke and our abilities never utilized. We will have given our accomplishments, heartache, blood, sweat, and tears to the Douchey- drillsgt7’s.

- B.D.A.D.

4

General Member of the Public

Rating: 1

I strongly believe that "Operation Home Front" is a great organization however I have friends of color that after registering for a home for six months to a year and nothing. Even when houses show up three to four times, my friends register after seeing that no one wants it and nothing. My Caucasian friend registered for a home and as soon as it closes gets a call three days after on registering one time. This is a big problem with the program and should be investigated from the outside and see the statistics between people of color and Caucasians.

4

Volunteer

Rating: 5

I am surprised by the bad reviews of this organization, I really am. I volunteered for them at Fort Lewis, WA and personally saw the dollars spent, items given and time donated to help wounded and non-wounded service members and their families. The fact that someone has complained about a FREE house in these reviews should tell you something. There is a vetting process. YES, you need to qualify and NO they aren't going to make the car payment on your $60,000 truck. The services they provide are for people who are REALLY struggling-people who can't keep their electric on, can't feed their kids, can't have Christmas, spouses whose active-duty soldier decided to cut her and the children off while deployed with no place to live. No organization is perfect but if you are angry because you just didn't get a check and you feel you "deserve it", sorry, that's not how it works. My director spent every night, weekend and holiday solving other people's problems and making sure everyone in true need was taken care of. She connected people with resources, paid bills, bought Christmas gifts, answered phone calls in the middle of the night. You can't even fathom what it takes to run this organization. Here's the bottom line: If you were given something you didn't have before calling them, be grateful. If they couldn't help you, they didn't owe you anything in the first place. That doesn't make them a "bad" organization.

1 Jennifer516

Client Served

Rating: 5

Not only have they helped me and my family personally, they helped the Family Readiness Group for my husband's ship while it was deployed. They are amazing and great people.

3

Client Served

Rating: 2

First off I will say you can receive a home from this organization however the condition of the home is the real issue. It seems like all major appliances began to break down as soon as the home was deeded over. Even a maintenance man who oversaw the remodel said the organization went very cheap on the remodeling. Now I'm greatful for the opportunity I was given with a free home but these homes are donated by Chase bank which means no one is really paying for it and you have celebrities like Tim McGraw and Kenny Chesney donating time and money along with common people but they cant afford to put a decent dishwasher or dyer (which has broken as of late). They couldnt even put a garage opener on for a 100% disabled vet to help lighten the load especially in the snow. My windows were broke and the organization said they would fix it but that never happened. Twice they miscalculated our property taxes and expected me to make up for there mistake financially. After the first year I couldn't wait for the deed. All i want to do now is sell this place and move on. A bit of advice: research your property taxes of the area you are applying for; don't except the home if you are not satisfied; dont purchase the home appliance warranty they offer because its crap! And enter this situation knowing the home might not be what you want or in great condition however if you can stomach it hold on for the probationary period then sell and get a few 100 grand and get what you really want. My experience might have been easier if i knew this coming in. Good luck

Comments ( 1 )

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op_homefront 12/30/2015

We are sorry to hear this was not a positive experience for this family who is receiving a mortgage-free home as part of our Homes on the Homefront program. We do our best to match the right home with the right family at the right time. Each home may have maintenance issues, as any home does, and we do our best to explain what the family will need to cover as part of the deeding process, as they will need to maintain the home on their own eventually. Families can choose to walk away from the home at any point during the program, and the home would then be awarded to another family.

2

General Member of the Public

Rating: 5

This is a great organization they do their best to help any way they can. I see that some people are upset that they weren't able to help them. I believe that the people who are upset dealt with some of the bad apples that every business has. I think that people didn't read the requirements before trying to apply. I would recommend them to any soldiers in need who fit the requirements.

Comments ( 1 )

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op_homefront 12/03/2015

Thanks so much for your review. It's our honor to help build strong, stable and secure military families.

1

General Member of the Public

Rating: 1

Asked for help, turned down.. Should be "help only if your wounded"

Review from Guidestar

1

General Member of the Public

Rating: 1

Very poorly led and managed organization.

3

Volunteer

Rating: 1

awful company they only care about exploiting photos of wounded veterans and don't offer any real help to majority of the veteran community in need and struggling

Comments ( 1 )

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op_homefront 02/12/2015

Please feel free to contact us at socialnet@operationhomefront.net and we can have someone get in touch with you and do our best to address any questions or issues.

6

Client Served

Rating: 1

yes i submitted an application (45125) for assistance. I was handled very badly by the case worker assigned to me didn't help. I submitted everything i thought you would need and then I was contacted over a week later stating you needed a lot more things, which i busted my butt providing to you. I was called eventually by y'all only to get a voicemail message left with most of the time was 5 to 10 seconds with no clear intent or instructions. A lot of the time i would call the number right back only to get a voicemail which i would leave and not have my calls returned for a few days only to be told today that you need even more and that if i don't give it to you by tomorrow my case would be closed all while I'm struggling. I don't even have family here which i stayed in this area because of my cancer treatment and don't even have the money to see family for the holidays and on top of that i get treated like this from your organization to the point where i feel all my pride, respect, and dignity was tossed to the side all for a promise of help that doesn't seem like your interested in providing. I will be submitting reviews of all this to my friends, family, service members i know as well as online and writing others to spread awareness of this issue. Im a combat wounded Purple Heart reecipient fighting terminal brain cancer and i feel i deserved better treatment then me made to feel like a beggar, bum and overall worthless person by a non profit that takes money claiming to be here to help us.

1

Client Served

Rating: 3

My experience here at Homefront has been very positive and also very helpful,I have been helped out in many ways by the GED program tutors. Also when you're involved in this program, they offer food bags. I am very thankful for Homefront and I will always keep in touch!

-SH

3 April30

Client Served

Rating: 5

Operation Homefront responded quickly to our families need for a major vehicle repair while my husband was deployed. They were a very caring group of individuals that made me comfortable asking for help. I was treated with respect and concern from start to finish. They handled the entire case quickly! We are so greatful for this spectacular organization!

Comments ( 1 )

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op_homefront 09/10/2013

Car trouble grinds everything to a halt. So it's truly our honor to step in and help families like yours who give so much to defend our country. We wish you all the best.

1

Client Served

Rating: 5

My experience here at Homefront was very positive because the staff here is very educational. They push you to your highest learning ability. Homefront changed my life in so many ways. Once I leave here I will continue my education for a better career. Homefront push every woman and will change their life for the better. Homefront everyday tell you that you will be successful and always have faith in yourself because they have faith in you. Sincerely, L.C.

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op_homefront 09/04/2013

We are so glad your experience with us has been positive. You sound like a motivated, intelligent person who is ready to pursue a great future. We wish you all the best!

1

Donor

Rating: 1

I've been tying to contribute to this non-profit for bookbags for military families this week. Their website does not process. Tried calling. No one was at their desk to take an over the phone contribution. A receptionist then informed me that I did not know how to use my computer. Great. Two Master degrees with distinction and BA summa cum laude. My husband worked in IT for 30 years. So, there went the contribution.

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op_homefront 08/18/2013

Thank you so much for your desire to give back to military families through Operation Homefront. We apologize that there were issues processing your gift online. We want to be sure this matter is resolved. If you would be willing, could you please share what you did, any screen shots or error messages you received along the way? We want to try to figure out what happened. You can email that information to socialnet@operationhomefront.net. Again we sincerely apologize for any frustration this has caused you.

Melissa J.

Volunteer

Rating: 4

I was truly blessed when I was able to attend a caregiver retreat with the Hearts of Valor. But, at that time it was known as Wounded Warrior Wives.

After attending the first caregiver in retreat in El Paso, TX it improved my mental status. I wasn't in the dark well I had already been there, but was swimming my way out of the water I suppose. This caregiver retreat wasn't a go the to an amusement park, or a lodge, or getting a massage. It was much more than that. I was a knowledge base retreat, educational, and an eye opening experience.

I learned the difference between TBI and PTSD and the two specific signs to know the difference of the two. I only wished our VAs would listen to it. The re-enacting of roles that we face daily was a shocker, even for high ranking service members. The counselors that we available to us, were tremendous and knew exactly to say, when to say and how to say it.

I wish the sponsorship of Tri West had not ended to offer more support for others so they too will know they are not alone.

Comments ( 1 )

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op_homefront 07/24/2013

Thanks so much for sharing your experience about our retreat in El Paso. Very few can comprehend the challenges of a caregiver. We're glad you could join us to get support and connect with a great group of women who understand exactly where you're coming from.

1

Client Served

Rating: 5

I am a 40% disabled veteran (pending 60%) and i have a occupational impairment. I had been having money issues and my disability check had not been cutting it. OH paid my rent and the past due and gave me $100 for food assistance that I did not request. I recommend them to ANYONE in a bad situation.

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op_homefront 05/09/2013

Thank you for sharing your story. It's our honor to help people like you who sacrifice for our country. And we are grateful to all of our supporters who make it possible. Our best to you!