I really hate the fact the customer service people are so rude make you explain everything then say cant answer that let me get you to the pharmacy then have to repeat everything there is no need for this experience I have each month makes me feel I have to fight for this medication this is sad and the supervisor wants to blame the pharmacy for mix up but the whole problem I have explained has to do with the customer service I received they really need to be sued if I didn't need this medication I would and it's really sad you can't put staff that give you so many problems names on here they need to be in trouble for bringing down the company they're job and most of all the patients that keep this place going and after dealing with almost a hour they hang up
This foundation was good for the first couple of years and in the customer service just went downhill I had to file an appeal in 2024 to continue my multiple sclerosis medication because he denied me once my husband got $150 a month increase from veterans affair in benefits. They sat on my appeal for 2 months, I went without my medication for 2 months then they called and said they needed an updated financial statement for me when I found out they needed one from my husband. My husband is a disabled veteran and we paid out of pocket at times for his medicine he only has VA insurance so that is another expense. I finally got a call mid April after resubmitting the paperwork and they denied me again and a representative was very nasty and threw up in my face how much we make as a couple and we are both disabled and it is less than $30,000 a piece. With mortgage groceries electric water repairs on the home garbage pickup internet cell phone service out-of-pocket medical expenses it is more than 65% of our income. I couldn't believe that the representative threw up in our faces the amount we made on disability which wasn't the reason why we were denied the reason we or deny the government insurance change their formulary and now the third party will pay for my multiple sclerosis medicine but I have to pay $3,000 out of pocket the medicine cost $70,000 which is insane we don't have $3,000 saved and then the representative told me well beer $3,000 maximum I'm sure that you have met that for the year and then you won't have to pay anything out of pocket first of all I don't have $3,000 a year worth of regular medicine second of all I get all my medicine through the mail so none of that goes towards my out-of-pocket and why the heck would have government insurance through the veterans administration have a $3,000 max out of pocket it is insane and the first place. They never took in consideration that I got my medicine through mail and that that would not count towards my max out of pocket. They never asked or expenses. They were rude and incompetent. I do not recommend a medicine Kesimpta because it can be abated switch these doctors want to put you on a certain medication then if you get married like I did and he makes a certain amount or are you end up with a government insurance you cannot get any help now I have nothing to take for multiple sclerosis and all I got was excuses from this foundation and poor customer service. And then a rude and ignorant customer service Representatives that act jealous if you make more than 50,000 a year as a couple and want to scream it in your face like you're making six figures with her medicine costs $70,000 and when I checked in Canada they actually pay for the medicine for their citizens. This medicine would be covered in Canada. I am livid.. now it is in God's hands unless I switch go to Kaiser Permanente and give up my doctors that I have I will never get this medicine again. When they were delivering it you had to call them they didn't automatically deliver it so they were not set up on any type of system to deliver the medicine for you with a new you were out. This is one of the worst experiences I ever had when dealing with a medicine that could possibly keep me alive.
Every single month I have to fight to get my Cosentyx thru the Novartis Assistance Program. They say “it’s too early”. They shipped my Jan 1/5/23. They shipped my Feb. 2/27/23. I actually inject on the 22nd of every month, and have for years. My Feb. dose took almost 2 weeks and multiple phone calls to get it. Signature required so I stayed home 3 days—-today they tell me they can’t ship til March 30th!! And she checked with her “manager”. Now I’m going to call dermatologist’s office so I can get a sample from them!! This is BS. Horrible customer service. I shall try to get away from this company ASAP.—P. Artuso