The staff is always friendly and helpful - even for those of us who are just wishing. The facility is very clean as well; in a good location. Their mission is very important - no kill shelter!
I appreciate the no kill mission of the shelter, and they do take wonderful care of the animals within the shelter environment. This is a clean shelter! However, they seem to be somewhat lacking in staff and volunteer development - I think they could be doing a LOT more to evaluate dogs' suitability as pets *before* they import them from the south and, especially from Puerto Rico. Dogs from the islands are often terrier mixes, many of which can be more challenging for first time pet owners or families with children, yet they are adopted out to them anyway. When adopters do need help, referrals need to be made according to AVSAB guidelines, NOT to practitioners who use the dominance model for training. This has been disproven as a valid construct for use in training and behavior modification, yet this shelter is still sending clientele to some trainers who use it as a basis. The public should not be expected to know that they have to ASK if a trainer uses dominance, or what harsh equipment may be used on their dog.