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2016 Top-Rated Nonprofit

Network for Good Inc

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Nonprofit Overview

Causes: Community Improvement & Capacity Building, Disaster Aid, Philanthropy, Philanthropy, Charity & Voluntarism Promotion, Public Safety, Disaster Preparedness & Relief

Mission: Network for Good offers innovative online donation and peer fundraising software for nonprofits, plus the expertise, training, and support to drive successful campaigns. Since 2001, Network for Good has distributed $1 billion to over 100,000 charities through its secure online giving platform. To learn more, please visit www.networkforgood.com

Programs: What we've accomplished: - exceeded $1 billion in cumulative donations raised for nonprofits since inception. - have created a secure, convenient donation system that makes it possible to give to any charity, anywhere, anytime online - raised over $230 million in donations in 2014 to nearly 50,000 different nonprofit organizations for a year-over-year growth of nearly 20% with a fundraising cost of only 3% of donations raisedfor individuals, we've helped by: - enabling donors to research and give to any of 1. 2 million charities, in one place online at www. Networkforgood. Org, raising $14. 8 million in individual donations. - enabling individuals to give the gift of charity with the good card, a gift card that the recipient can use to give to any charityfor non-profits, we've worked with our b-corporation certified for-profit subsidiary to help by: - processing donations for charities with donatenow - driving $4. 6m in donations to charities on giving tuesday, including tripling the amount for donate now customers over 2013. - enabling charities to email their supporters with email tools from constant contact- providing events registration management with events now powered by givezooks! - providing social fundraising tools from givecorps- providing charities with fundraising coaching and resources, including fundraising fundamentals courses, "nonprofit 911" webinars, ebooks, and articles in the learning center at www. Fundraising123. Org - providing expertise and insights based on proprietary giving data, including the digital giving index available at www. Networkforgood. Org/digitalgivingindexfor corporations and organizations that want to do good, we've worked with our b-corporation certified for-profit subsidiary to help by: - enabling organizations to collect donations for any charity at their own website or among employees via web services raising nearly $90m for charities. - allowing organizations to give employees, clients or customers the gift of charity with good cards, a gift card that the recipient can use to give to any charity - allowing organizations to distribute grants to nonprofits for corporate philanthropy programs and online cause marketing campaigns- facilitating disaster giving resources to companies, including disaster giving plans and hosted giving pages for funders who want more resources to go to nonprofits, we've helped by: - providing data and analysis on what drives giving- training nonprofits to be better at outreach and fundraising - lowering the costs of fundraising for all nonprofits

Community Stories

47 Stories from Volunteers, Donors & Supporters

6

Client Served

Rating: 5

After working with several different donation software companies, I was happy to find Network for Good. Their donation pages are easy to use and look great! We have the ability to create different pages for different campaigns and easily track our progress.Integration with Constant Contact is easy and I'm a little obsessed with their new giving pages. Their blog offers great tips and advice for fundraisers, no matter what your level of expertise. Customer service is great and responsive. The best part is the pricing. Network for Good provides wonderful nonprofit tools at a price that a nonprofit can afford. Bravo Network for Good!

1 Mary C.11

General Member of the Public

Rating: 1

Network for Good was enlisted by Facebook to handle my birthday fundraiser. I raised $260 in August for Community Rights US. No payment from either Facebook or Network for Good. One star is too good for this organization.

3 Kreegs L.

Donor

Rating: 1

This organization should not be called Network for Good at all, as in my case I accidentally keyed in $510 somehow instead of the $10 I meant (which is all I can afford, being an older person living on Social Security) -immediately called HSBC bank and explained whole thing, and they said "they would investigate. So-called Network for Good says " Oh, we got the money LEGALLY, that's that ( and f&&k you Mr Kreger). I want this addressed or I am going to seek legal action and also get in touch with every media outlet I can find and tell them about this attempted rip off/

4 Tima F.

Board Member

Rating: 1

First and worst experience our organization has ever had. NO check to date from a Facebook fundraiser we had in October 2019. I believe this is a money scheme. Our organization houses family violence victims in emergency safe shelter.

5

Board Member

Rating: 1

We did fundraiser on Dec 2nd, 2019 as part of facebook giving Tuesday. Today, March 10th, 2020, after more than 3 months have passed we have not received the amount that was raised, about $36K. They use delay tactics to hold other peoples money for as long as they can.

4 Lech N.

Board Member

Rating: 3

Absolutely disappointed ☹️ at first, but ... there's a good ending.

We were lucky enough to get matching funds through Patagonia! We were so excited and started asking for donations. We learned NfG was handling the donations. That seemed like a great but then we learned since we are new we won't get to learn about who our donors are for at least 45 days. Then we don't get to thank them for 50 days... it didn't seem like a great fit for donor retention. I've tried thru multiple kind emails and finally we were heard. We had a kind soul help us get entry and retrieve the donor list.

I would like for people to know that this organization seems to do good work, but be alerted that you will not see your first donation/donor list for upwards of 50 days. If you start a campaign on Dec 1, you will need to wait until the check issued on Jan 15 to be able to login in. I figured 5 days for postage and processing thus 50 days. This is right around Giving Tuesday, thus it's not a totally unusual experience/data point.


8

Donor

Rating: 1

I received a large charge on my credit card that I didn't make. I waited on hold for 30 minutes listening to mind numbing music because they had "higher than average call volume." Total scam. I'm going to file a report with local authorities and the FBI. Don't stand for this! Do the same!!

16

General Member of the Public

Rating: 1

We have started a small, focused 501(c)3, Force For Good Foundation. We have received two unsolicited checks from NFG (no connection to them). I read the fine print on the top of the check: by depositing the check, we are signing up for the program at the basic $100/month. Glad I read that part BEFORE I deposited the checks. When trying to call their -888 number, could not talk with anyone. The menu does not allow it.
In attempting to navigate to the website, the addresses given were incorrect.
I have read the reviews. Positive reviews can be easily self-submitted so I tend to distrust them. The negative reviews scare me. The world of small non-profits is ripe for scamming. And the large NPs spend too much on themselves.
Next time I am in DC I will go to their offices. I'll let you know...

Review from Guidestar

12

General Member of the Public

Rating: 1

Via FB started a charible donations goal of $1000 for the ABTA in December 2017January 2018. Received $1040 for charity . Called charity this week because I never received ANY acknowledgement of money sent or received . They informed me that ‘Network for Good’ , whom they aren’t thrilled about either , just sends them a statement and or check , monthly, I think, and that it isn’t itemized so they have no way of knowing who and how much anybody’s actually gives. The person I spoke with believes its a money laundering outfit. He apologized but had heard this story with other charities having similar issues and didn’t have anything nice to say really about them.
I am so disgusted with the way this organization seems to be ‘pop up ‘ not for profit that can get away with this? I looked over their tax records they post on their site form last year and there are some really iffy looking ‘charities’ alongside some that probably are real, but the real ones don’t get all that we as the givers are giving. I realize there are expenses for every company but when a charity , who receives much needed money from them, puts them down and wouldn’t recommend using them , then you know they are doing something odd...and probably wrong.

I will be spreading the word.

If they were transparent and allowed for a process that companies and charities know all who are donating and people who give are given some kind of knowledge that their monies actually went there , then I wouldn’t be writing this.
I’d also like to see what your ratio of money taken in is to what your operating expenses are....

Review from Guidestar

9

Donor

Rating: 1

Sorry this will not be a good review....

I have been trying to make an anonymous donation to a non profit in Salem Oregon (United Gospel Mission). I created a donation account, but getting your software behave itself is too daunting. It timed out on me several times when I was trying to input the non-profit's information (each time after only 3-5 minutes). But when it did not timeout and I was able to get tot the search prompt att it returns is a message that "An error" has occurred, pleas try again later"... So I have been wasting time on this since Saturday. I spoke to a Customer support person and he was able to duplicate the problem but said that I was searching for a non-profit by the wrong name. Well I took the name directly from their mailing --- if someone has the wrong name, i am afraid it's you. But in any case, the error message was completely uninformative. It should have said that it was unable to find the organization I was searching for.... "And error has occurred... " Is completely unacceptable. i will be looking elsewhere for someone else who does the same thing. My wife uses your service quite a bit and i will urge her to take her donations to someone with software that does not waste the users time and patience. Thanks for listening... You really ought to fix that problem

Review from Guidestar

11 Star C Y.

Client Served

Rating: 1

Network for Good is a terrible company to receive and process donations from for any small non-profit. 4 1/2 months and still waiting on a check. I would avoid using this company if at all possible. It seems that GuideStar has also stopped using this company thankfully! Their communication with me has been horrendous. No business should have to contact a company over and over to find out about money owed to them by donors. This place should be put out of business. What a burden for other non-profits to take on. Cut out this middle man biz at all cost. Who still needs checks snail mailed to them in our digital age? If they verify a business and a business account, deposit should come quickly business to business. How hard is that? terrible company, just terrible.

13

Donor

Rating: 1

I am a donor, and their website interface makes less than no sense. They have too many pages and formats, and their customer service representatives are just as confused as I am. I will seriously hesitate to donate to any new orgs that use NFG.

Review from Guidestar

11

General Member of the Public

Rating: 1

I tried to fundraise for the Ehlers Danlos Society through this company, but agter seeing that my own trial donation did not work, I did not want to put it on my FB page to fundraise and wanted to delete my account. This has been impossible up to date, them arguing that they cannot delete account for taxes reasons! I can understand that if someone HAS raised money through them, but it makes absolutely no sense if they haven't. There was no way I could get them to delete or cancel the account. I find this totally unacceptable and damaging for the societies that use them to raise funding. I would not reccommend getting involved with this company. I did by mistake, as the Ehlers Danlos Society had a link taking me to them in order to do a fundraising campaign.
UPDATE: After a long series of e-mails back and forth, they finally said they misunderstood and have now deleted my account.

1

Advisor

Rating: 5

Network For Good has allowed Humanity and Hope United to proactively and reactively communicate with our donors and volunteers. The system has also created a space for us to organize our data, create fundraising campaigns, and run reports to strategize for the future. We are pleased with the simplicity and great customer service!

14

Board Member

Rating: 1

As a non-profit trying to navigate the world of internet programs designed to help with funding and support - this organization has proven to be non-responsive and appears to be more after the monthly subscription than a true interest in helping the non-profit.

We have been trying to end our subscription and have the promised refund of any monies spent minus monies raised but after multiple phone calls and emails - no resolution. Endless phone waits, only 1 email response and then nothing - no phone messages returned. Really bad customer service.

I recommend being careful with this outfit. We are having to go through our credit card company and dispute every charge they levy. Time consuming and frustrating. Try somebody with a better track record.

1

Client Served

Rating: 5

Network for Good is an incredible resource for developing your fundraising campaign, making things much easier and efficient. Great customer service and great tools/resources to guide you through all your fundraising, development, and donor management needs.

Professional with expertise in this field

Rating: 5

When our nonprofit was looking for a new DMS - we needed the best of the best. We are expanding and we needed an organization who would help us meet our growing needs. Network for Good truly delivers the best "bundle" package for nonprofits - cost-effective, innovative, and user-friendly. Not only do they have a superior product, they have the excellent customer service. They constantly go above and beyond to meet our needs. We are always impressed by how quickly they respond. Every Network for Good staff member I've talked to on our "success team" has been knowledgeable, caring, supportive, and resourceful. Network for Good is the best in the field and I would whole-heartedly recommend them to any nonprofit.

Client Served

Rating: 5

We contracted with Network for Good for many years and enjoyed a very good relationship. Their reports are user friendly and provide the information needed for reconciliation purposes, etc.. The only reason we discontinued our subscription was because we upgraded our database and that vendor provided the same services at no additional cost.

iDAREInc

Board Member

Rating: 5

Best solution, great products, and amazing team service! They understand our needs. For simple, user friendly, easy to navigate donation platform to our 1st community event. They offer the best solution! iDARE Inc.

General Member of the Public

Rating: 4

I have had many questions over the past few months about how to create the best donation page possible. A representative from Network For Good has been there for all of my questions, and for this I am very grateful.

Client Served

Rating: 5

Needing to make a quick change in our donation designations options, I called Network for Good's 888 number, followed the prompt for non-profits, and immediately received help from Megan. She was understanding, friendly, and offered to make the change needed on not just one, but two occasions just a couple of weeks apart. I am so appreciative of my call being answered immediately, and of her quick competent service to our needs. This kind of service is rare in today's automated phone answering.

Client Served

Rating: 5

StarStruck Theatre cannot say enough wonderful things about the care and attention Juan Garcia provided. In a word, Juan is AMAZING!!

Admittedly, we were at our 'wits end' with regard to identifying an online fundraising event ticketing portal solution. This isn't an exaggeration. We were. at. wits. end.

Juan, with the support of his teammate Jasmine, 'saved the day'. OK. It took us a little longer than a 'day'. But, surely you understand. In the end, we are delighted to have the best fundraising event ticketing portal design we've ever had. Our supporters agree! As a matter of fact, I encourage you to see for yourself: https://starstruck-theatre.networkforgood.com/events/898-starstruck-theatre-fundraising-gala-2017

If not for Juan, we are not sure where we'd be. Juan, thank you for your help and for enabling us to continue to do what we do best - create and administer performing arts initiatives and experiences, on the StarStruck Theatre stage, that prepare our young artists for life. Whether, or not, they pursue an education and career in the arts . . . they are loved and nurtured while receiving a solid foundation and the encouragement to advance as contributing members of our community and society at-large.

With your continued support, we are confident we will achieve our mission of "providing a sustainable, artistic home that will enrich the cultural life of our children and our community."

Sincerely,
The StarStruck Theatre Team

13

Client Served

Rating: 1

We are a small community based non-profit and we used Network for Good when we wanted to increase our donors and donations. We were not blown away by their services. But we stayed with them for at least 5 years. When we chose to update our website -- we also chose to drop NFG and go with a more simple and less expensive transaction vender. And that's where our problems began. We are currently in a dispute with the company that renewed our agreement each year with out any notice to our organization. When we told them we were no longer featuring their page and therefore not using their service-- they stated that there was an agreement in place that renewed the contract each year. We asked if they send out any notices of the renewals--and they said that they do in fact send out emails that alert the user that a new cycle was about to begin. We have no record of those notices and NFG has not provided any sort of back up. Communication with them has been terrible--which is weird since they were regularly sending emails and communications when we were in business with them--now that we are in a dispute--they are silent. And have not delivered on promised back ups--and are still billing our credit card for services we are no longer receiving. It is frustrating to say the least--and disrespectful to organizations like ours that are doing work in the community helping the most vulnerable of our fellow citizens. This stinks. Network for Good should know better.

6

Client Served

Rating: 1

Don't bother with them. Maybe if you start off using them to track donations but definitely not if you're transferring information over to their program. I'm disappointed in their donation reporting as well. Wish it was more user-friendly than just, less than, more than, etc.

Plus it took about a month for the data to transfer over and when it did, all information was messed up, spouse names missing, duplicates, etc. I really regret using Network for Good.

1 mommary

Client Served

Rating: 5

I have been reading e-books and free helps from Network for Good since 2010! However, I have been very slow to implement the great advice. Finally this spring I began checking them out again, finding the free advice even better, easy to read and digest. I went to the website often. The advice sounded applicable to this small, start-up NP I represent. One day I received a phone call from a staff member with an invitation to learn about peer-to-peer fundraising and other donation support resources. After another free consultation I signed up for the basic donor page services, this spring, 2016. I am totally thrilled with the impact the DonateNow page has made to our NP. New donors and larger donations have come. Just the services with this page has been more help than hiring people to do things that the program, in the background, just does better. In addition, I keep attending webinars, free, and again am impressed with the clarity, simplicity, accuracy, and helpfulness of them all. Network for Good not only offers excellent advice and resources, they are an example themselves, modeling what they are preaching. Good work! In addition, whenever I have called for help, email or phone, I have spoken with knowledgable and friendly persons. Pertinent and quick answers are the rule. Even though I wanted to jump into the whole support system, I was given great advice for my situation. Start with the Donate page. I appreciate a support team that knows they have a great product but they also know when a client needs to start slowly. Keep checking out these resources, talking to the staff, reading the e-books, and you will discover exactly what you need for your situation. And you will not be disappointed with the personal or online support and software.

2

Client Served

Rating: 5

As a new nonprofit to Network For Good, the customer service is a refreshing change from other experiences to date. They've been very responsive from the first phone call, and I had concern that the level of attention might dissipate after we signed on. Quite the contrary, I've had over 4 hours of patient, friendly and productive coaching thus far, less than a month into our contract. Megan and Morgan have been especially knowledgeable and upbeat while helping to set up our on-line donation page, and I appreciate that one of the two always answers my calls. This provides consistency, saves time and alleviates frustration.

2

Professional with expertise in this field

Rating: 5

Network for Good is just that! They are super positive and a real pleasure to deal with. They helped me update something in a matter of minutes. I thought it was going to take a week to track down loose ends, and they were just so responsive and so easy to deal with! A special shout out to Sasha in Customer Support, and Megan in Tech Support! Thank you for all of your help! I could not be happier with your level of service and your positive attitude!

7

Volunteer

Rating: 1

Director of Creatures and Kids, Inc. we started using Network for Good in May of 2011. Only had on recurring donation. In the beginning we were charged $49.95 per month donations or not. What I couldn't understand after talking to Morgan (not sure of her title) with NFG why were we not notified of the increase in charge, it is now July 2016 billing $69.95. We only chose them because that was who GuideStar was utilizing at the time, thought if they trusted them they must be good. Our monthly donation for $50.00 a month was paying for that bill for a while, not now the donation is still $50. we have been in the negative since 2013. Network for Good are words only, not truly networking for our good.

Review from Guidestar

11 Kerrie F.

Board Member

Rating: 1

THis was by far my worst experience ever having a company deal with our donations. It's June 30th of 2015 and I am still dealing with them to get checks from December 2015 and January 2016. This has been going on for month and I keep getting the same answer, we are working on it, yet they have put our non-profit in an awkward spot........I am sooo disappointed in their customer service and lack of being able to provide the service we signed up for.

2

Professional with expertise in this field

Rating: 5

Invictus Games 2016 shined a light on the holistic recovery and rehabilitation that occurs through sport for the wounded, ill, and injured Service men and women who participate in them.

Invictus Games 2016 (http://invictusgames2016.org), had the pleasure of being introduced to Network for Good via an A+ rated charity. The experience from start-to-finish was simply exceptional. The technology, customer experience of taking online donations, and social fundraising functionality are simply exceptional and cost-effective.

Laura Tubesing, Director of Customer Success, and her team were simply incredible in their response times and providing advice on how best to engage our audience. Thank you Laura, to you and the entire Network for Good team. We reached several million folks around the world, and remain grateful to Network for Good for being a world-class partner from start-to-finish.

2

Client Served

Rating: 5

Network for Good has been a smart choice for our nonprofit by providing a robust platform for fundraising. We've found the Everyday Giving and Peer to Peer pages especially useful, attractive and easy to use. The staff has been unfailingly friendly and helpful - always willing to "hold my hand" through a stressful campaign season!

2

Client Served

Rating: 4

Network for Good has provided online donation services and resources for my organization since 2008. In a recent conversation with a Solutions Team Member, Sasha helped me find a more cost effective and efficient way to manage online donations, and still enjoy the same resources that have benefited my organization for eight years. Sasha patiently explained the multiple options available to us and remembered our conversation and all of the details when I had to call back another day. Network for Good is a great solution for online fundraising. Their team members provide outstanding support to help organizations spend less time worrying about the mechanics of fundraising and more time serving their mission!

6 Cara16

Professional with expertise in this field

Rating: 5

I had a great experience with Network for Good. I was able to upgrade the service to a new suite of services with ease and for a tiny change in price. The new services equipped me to launch and and execute the org's first peer to peer fundraising campaign, which was a great success. We raised $30k in 3 months. Throughout the process of getting to know the systems, the NFG staff was very helpful in answering all of my questions and concerns.

4 Melinda28

Professional with expertise in this field

Rating: 5

I used Network for Good in my previous role as executive director of a nonprofit so when I started this job six years ago and wanted to bring our donations online, NFG was the first place I looked. I began by using Donate Now to allow our donors to make contributions online but availed myself of many of the fabulous webinars conducted by NFG to bring myself up to speed on best practices and new ideas in the industry. NFG helped me to establish an annual online fundraising campaign. Last year, we opened two social fundraising sites for two subgroups in our parent organization that wanted to establish their own identities to raise funds. I was able to serve as a resource for these groups and they have been highly successful in bringing their scholarship funds (housed with our foundation) to a new level. The staff responsiveness and level of expertise at Network for Good is unmatched in my view. It is like having additional staff available to me in my small shop.

6

Donor

Rating: 1

SCAM!!!! Two years in a row they have fraudulently charged my credit card. I never make charitable contributions by credit card. Run like the wind from any any charity that uses this service

22

Client Served

Rating: 1

We are a small nonprofit that made the mistake of signing up with Network for Good (really network for making themselves a lot of money). We signed up, but it was not made clear that we were committing ourselves to a year contract and if we tried to cancel, we had to pay the full year at time of cancellation. I was told repeatedly I had signed a contract. I couldn't find this contract anywhere - not in our files or attached to an email. Eventually, they sent me the contract I had 'signed.' I responded to an email and that was the 'contract' and my agreement to pay them a year's worth of money for no reason (we aren't getting any donations even though we have followed all of their advice). So we are consulting an attorney (more money out the door!) to see if we can get out of this without paying an arm and a leg. Stay away from NWFG! They are one small step shy of a scam!

Review from Guidestar

26

Donor

Rating: 1

I donated on-line to a charity and was charged $22.30 in processing fees for using my credit card (9% of my donation). I discovered this only after the transaction had been completed. Network For Good disgusts me, and I will never donate to a charity using it again. I could have driven my donation to the charity for less money than they took to do a credit card transaction. What exactly did they do with that $22.30?? I tried to give a rating of 0 stars, but this program forced me to choose at least one.

Review from Guidestar

20

Donor

Rating: 1

I have been making monthly, recurring donations for 6 years now and have always felt the confirming emails they send included way too much personal info. NFG doesn't seem to see this as a problem. Given the news in recent years regarding people's personal info. being hacked, I have closed my account (which wasn't a very pleasant process, as according to them there is no way anyone can get my info) and moving over to Just Give (org) out of SF. Fees are less and they send a simple confirmation that your donation was processed. Per Just Give they send a check out on the 10th of each month to the charity. These non-profits do need to make money, so there will always be a float (anyone that processes money has a float somewhere). It seems to me you should just donate at the end of the month (if possible) and that will reduce the float time.

Review from Guidestar

20

Donor

Rating: 5

I give Network for Good five stars for five reasons:

1. Use credit cards to donate to ANY charity — Through Network for Good, I can use a credit card to donate even to small charities that don’t have their own credit card platforms.

2. A receipt for tax purposes EVERY time — When I give directly to smaller charities, some fail to send me an acknowledgement of my gift, or they’ll send me a simple thank you note without any indication of their 501(c)(3) status or the fact that I received no goods or services in exchange for my donation. Each donation through the Network for Good platform is followed by an automated email that satisfies IRS requirements for charitable gift records.

3. Organization: The Network for Good website allows me to search my donation history over a specific time period. This is particularly helpful at tax time. I can print out all my donations through Network for Good for the past tax year. It’s a one stop shop.

4. The 5% “Network for Good Grant” — This fee, misunderstood and resented by some donors, is where Network for Good falls victim to its own transparency. But it is exactly that transparency that makes Network for Good such an effective and efficient platform in my experience. Donors are given the option to have the 5% fee deducted from their donation. Or they can pay 5% extra so that their charity receives the full base amount of their donation. Part of the 5% covers transaction fees the credit card companies charge Network for Good (or, for that matter, any other charity that you happen to give directly to). The remainder of the 5% goes to Network for Good — which is in itself a nonprofit organization that helps charities maximize their online presence and engage online donors. Because Network for Good is a 501(c)(3) organization, the 5% grant is also tax-deductible.

5. Excellent customer service — When I called Network for Good with a question about a past donation, a staff member answered the phone before the second ring. Her professionalism and eagerness to help seems like a good indication that the small grant I give to Network for Good is being spent on quality people and programs to revolutionize philanthropy.

28

Board Member

Rating: 1

On March 8, 2015 our rescue, A New Start On Life, did a CrowdRise Fundraiser for an emaciated Great Dane that we took in who needed emergency surgery. As of today, May 22, 2015 we have not received the donated funds totaling over $2500.00. Network For Good was called several times in April and each time we were told that the check had been mailed and we just needed to be patient.
On May 8, 2015 we again called Network For Good and in pushing for further details we learned that the check had been mailed to the wrong PO Box. Network For Good accepted no responsibility for this error, stating that GuideStar provided them with the wrong address. A New Start On Life has had the same PO Box on file with the IRS since 2003. We were told that they would reissue the check to the correct address and that for $30.00 it could be expedited to us. We told them that it was not our mistake and we would not pay the $30.00 but still expected it to be expedited to us. We were told that that would happen.
Today, May 22, 2015 we called again, as we have not received the funds. We were told that the check was mailed out on May 15th, 2015 (that hardly qualifies as expedited and that is apparently the only day of the month that they do issue checks we were told today). We were told that we needed to continue to be patient and let them know if we did not receive the check within another week "or so".
The problem we are faced with is that our Veterinarian performed a service for us, based on our promise to pay in a timely manner. We let them know that we ran the fundraiser, and that we expected funds by the end of April 2015. Waiting another week places us another full month beyond the date that we agreed to pay by. This has jeopardized our relationship with our veterinarian of long standing, and paralyzed our ability to continue our small groups efforts until we are able to make payment.
Throughout repeated conversations with Network For Good they claimed no accountability and no flexibility in accommodating their errors. We asked that funds be direct deposited into our account and were refused on numerous occasions, even though we are now set up with CrowdRise for direct deposit now.
Donors should be aware that funds do not make it to the intended charity in a timely manner and that Network For Good does not have any accountability or take reasonable corrective actions.

14

Donor

Rating: 1

We give to YWAM via Network For Good. For every $25 we send YWAM, we also give Network For Good $.75. A really waste of money to go to a charity. But I called today to ask for a receipt for my 2014 taxes and received 12 monthly receipts I had throughout the year. My accountant does not want to read through 12 different statements. For all the money that Network For Good receives and gives out, they need to take a fractional part of their 'take' and come up with a system that will easily get the Year end summaries out to the donors. I was thinking to myself 'unbelievable' when I got those 12 emails of monthly receipts. Get professional.

Review from Guidestar

19

General Member of the Public

Rating: 1

This organization is absolutely awful. I attempted to donate online to a participating charity and Network for Good charged me 4 times what I had actually pledged. As a result, the frustration that I encountered from my experience with Network for Good has led me to NEVER support a charity affiliated with this organization again. I'll go elsewhere. If you're smart you'll avoid them too!

Review from Guidestar

3

Donor

Rating: 3

I find their address book (previously constructed from a prior year) for giving out giving cards for Christmas very useful, so you don't have to re-invent the wheel every holiday season when you send them to your friends and relatives by mail (who wants to leave all their friends e-mail addresses up,using the E-mail delivery option) As long as they have that address book and mail option I will continue to use them.Without it, if you had to re-enter that information every year,like on other sites,it would not be worth tt

Review from Guidestar

33

Client Served

Rating: 1

We are a medium-sized nonprofit that started using Groundspring to process our online donations. After a few years, Groundspring became Network for Good. Over time, their rates have climbed and their service has plummeted. They seem to have a corner on the market for nonprofit online giving, but in the last 5 years, many more options have sprung up that are as good as or better, with much lower processing fees. The customer service to nonprofits is appalling. There is an enormous glitch with auto-fill that results in donors receiving error messages when trying to give online, and their service department told me that they were unlikely to fix that glitch. When launching a newly designed website, working with NfG was a nightmare. They did not launch the new Donate Now page at the predetermined date and time, and when they did, it was an old version and not the revised, approved version. We are in the process of setting up with a new provider.

Review from Guidestar

10 Mark Horvath

Client Served

Rating: 5

I founded a small nonprofit a few years back and Network For Good was the smart choice to process donations. I do not have the time, energy, or skills needed to process donations and donor tax receipts. I needed a solution and Network For Good's services provided everything needed. Design is also very important to me, and with their custom package, a visitor to our site doesn't even notice the difference when making a donation. I am very picky and do a lot of research when looking at vendors. These days, there are more and more donation services, and they all pretty much are about the same as far as fees. I use Network For Good because not only do they provide a stable and reliable donation system, they are maybe the best resource for learning how to grow your donor base. I consider Network For Good a community of friends that are there to help my nonprofit grow.

26

Client Served

Rating: 1

1) NFG charges above market rates (5%) to process credit card contributions, even though its 990 disclosure confirms its transaction fee costs were 2.5 percent.

2) NFG engages in misleading practices by encouraging online donors to make an "additional donation" which some may think goes to the donor's intended charity, but in fact the money goes to NFG. I could find no record where NFG reports how it distributes these charitable funds.

3) NFG unfairly benefits on the "float" of client money. NFG distributes funds on the 15th of each month for previous month's donations. This ensures NFG enjoys a float ranging from two to six weeks. In the days of EFT transactions, this is unacceptable and unfair and uncompensated use of client money.

Comments ( 1 )

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dave.matusiak 02/03/2012

I'm so sorry to hear that you've had a less than wholesome experience with Network for Good thus far! As our Solutions Team Manager, I wanted to reach out to offer my services, address your concerns, and hopefully help you to feel more comfortable about your overall experience. As a non-profit ourselves, it is truly Network for Good's mission to support non-profits and charities, and to make sure that the online donation process is smooth, easy, and rewarding. To address some of your concerns directly: 1. Here at Network for Good we try our very best to pass along as much of a donors generous gift as possible. This is why we offer donors the ability to cover the 5% transaction fee so that 100% of the donation goes to the charity. This 5% transaction fee does indeed go to the credit card fees that Network for Good pays, but it also helps us fund our mission to help non-profits through training, donation support, email marketing, and event planning. 2. I'm sorry to hear that you feel you were mislead by our transaction process. It is certainly not our intent to mislead any donors or potential donors. Because we are also a non-profit, supporting other non-profits in their mission, we do indeed offer the opportunity for donors to help us cover our operating expenses by making an additional gift. The language on this section of the transaction does state "Add the 5% fee + 5% to support Network for Good’s mission." 3) Network for Good disburses donations on the 15th of the month following the donation month. While it may take us a few weeks to process the transactions and send the donations along to the proper organizations, we certainly do not profit from this. All donated funds are held in a non-interest bearing checking account where they are immediately available to cover outstanding check obligations. I hope this addresses some of your concerns, I apologize for any confusion or issues you've had. I'd be happy to discuss further, I'm available Mon - Fri from 9am to 5pm EST. I can be reached at 240-482-3306. Best, Dave The Network for Good Solutions Team

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27

Client Served

Rating: 1

It is a few days away from November 2010, and Network for Good's 990 for 2009 is still not showing on Guidestar. It's also not posted on the company's own Web site. Network for Good is hosting the online donations for an independent school for which I am heading the annual fund. I find it troubling that the site requires people to add 5 percent to their donations to cover Network for Good's cost (which appears to be above the market rate). Moreover, it gives donors to our school the option of tacking on 10 or even 15 percent to support Network for Good. I'd be curious to know how much money Network for Good receives above and beyond the 5 percent and what it does with the money. Does it donate the money to qualified charities or does it provide bonuses for its executives. (The bonuses are detailed in the 2008 990s) With a name like "Network for Good," any organization would have to work harder to live up to its name. I'm disappointed in the lack of financial information and the lack of transparency.

Review from Guidestar