After working with several different donation software companies, I was happy to find Network for Good. Their donation pages are easy to use and look great! We have the ability to create different pages for different campaigns and easily track our progress.Integration with Constant Contact is easy and I'm a little obsessed with their new giving pages. Their blog offers great tips and advice for fundraisers, no matter what your level of expertise. Customer service is great and responsive. The best part is the pricing. Network for Good provides wonderful nonprofit tools at a price that a nonprofit can afford. Bravo Network for Good!
I tried to fundraise for the Ehlers Danlos Society through this company, but agter seeing that my own trial donation did not work, I did not want to put it on my FB page to fundraise and wanted to delete my account. This has been impossible up to date, them arguing that they cannot delete account for taxes reasons! I can understand that if someone HAS raised money through them, but it makes absolutely no sense if they haven't. There was no way I could get them to delete or cancel the account. I find this totally unacceptable and damaging for the societies that use them to raise funding. I would not reccommend getting involved with this company. I did by mistake, as the Ehlers Danlos Society had a link taking me to them in order to do a fundraising campaign.
UPDATE: After a long series of e-mails back and forth, they finally said they misunderstood and have now deleted my account.
Network For Good has allowed Humanity and Hope United to proactively and reactively communicate with our donors and volunteers. The system has also created a space for us to organize our data, create fundraising campaigns, and run reports to strategize for the future. We are pleased with the simplicity and great customer service!
As a non-profit trying to navigate the world of internet programs designed to help with funding and support - this organization has proven to be non-responsive and appears to be more after the monthly subscription than a true interest in helping the non-profit.
We have been trying to end our subscription and have the promised refund of any monies spent minus monies raised but after multiple phone calls and emails - no resolution. Endless phone waits, only 1 email response and then nothing - no phone messages returned. Really bad customer service.
I recommend being careful with this outfit. We are having to go through our credit card company and dispute every charge they levy. Time consuming and frustrating. Try somebody with a better track record.
Network for Good is an incredible resource for developing your fundraising campaign, making things much easier and efficient. Great customer service and great tools/resources to guide you through all your fundraising, development, and donor management needs.
When our nonprofit was looking for a new DMS - we needed the best of the best. We are expanding and we needed an organization who would help us meet our growing needs. Network for Good truly delivers the best "bundle" package for nonprofits - cost-effective, innovative, and user-friendly. Not only do they have a superior product, they have the excellent customer service. They constantly go above and beyond to meet our needs. We are always impressed by how quickly they respond. Every Network for Good staff member I've talked to on our "success team" has been knowledgeable, caring, supportive, and resourceful. Network for Good is the best in the field and I would whole-heartedly recommend them to any nonprofit.
We contracted with Network for Good for many years and enjoyed a very good relationship. Their reports are user friendly and provide the information needed for reconciliation purposes, etc.. The only reason we discontinued our subscription was because we upgraded our database and that vendor provided the same services at no additional cost.
Best solution, great products, and amazing team service! They understand our needs. For simple, user friendly, easy to navigate donation platform to our 1st community event. They offer the best solution! iDARE Inc.
I have had many questions over the past few months about how to create the best donation page possible. A representative from Network For Good has been there for all of my questions, and for this I am very grateful.
Needing to make a quick change in our donation designations options, I called Network for Good's 888 number, followed the prompt for non-profits, and immediately received help from Megan. She was understanding, friendly, and offered to make the change needed on not just one, but two occasions just a couple of weeks apart. I am so appreciative of my call being answered immediately, and of her quick competent service to our needs. This kind of service is rare in today's automated phone answering.
StarStruck Theatre cannot say enough wonderful things about the care and attention Juan Garcia provided. In a word, Juan is AMAZING!!
Admittedly, we were at our 'wits end' with regard to identifying an online fundraising event ticketing portal solution. This isn't an exaggeration. We were. at. wits. end.
Juan, with the support of his teammate Jasmine, 'saved the day'. OK. It took us a little longer than a 'day'. But, surely you understand. In the end, we are delighted to have the best fundraising event ticketing portal design we've ever had. Our supporters agree! As a matter of fact, I encourage you to see for yourself: https://starstruck-theatre.networkforgood.com/events/898-starstruck-theatre-fundraising-gala-2017
If not for Juan, we are not sure where we'd be. Juan, thank you for your help and for enabling us to continue to do what we do best - create and administer performing arts initiatives and experiences, on the StarStruck Theatre stage, that prepare our young artists for life. Whether, or not, they pursue an education and career in the arts . . . they are loved and nurtured while receiving a solid foundation and the encouragement to advance as contributing members of our community and society at-large.
With your continued support, we are confident we will achieve our mission of "providing a sustainable, artistic home that will enrich the cultural life of our children and our community."
The StarStruck Theatre Team
We are a small community based non-profit and we used Network for Good when we wanted to increase our donors and donations. We were not blown away by their services. But we stayed with them for at least 5 years. When we chose to update our website -- we also chose to drop NFG and go with a more simple and less expensive transaction vender. And that's where our problems began. We are currently in a dispute with the company that renewed our agreement each year with out any notice to our organization. When we told them we were no longer featuring their page and therefore not using their service-- they stated that there was an agreement in place that renewed the contract each year. We asked if they send out any notices of the renewals--and they said that they do in fact send out emails that alert the user that a new cycle was about to begin. We have no record of those notices and NFG has not provided any sort of back up. Communication with them has been terrible--which is weird since they were regularly sending emails and communications when we were in business with them--now that we are in a dispute--they are silent. And have not delivered on promised back ups--and are still billing our credit card for services we are no longer receiving. It is frustrating to say the least--and disrespectful to organizations like ours that are doing work in the community helping the most vulnerable of our fellow citizens. This stinks. Network for Good should know better.
Don't bother with them. Maybe if you start off using them to track donations but definitely not if you're transferring information over to their program. I'm disappointed in their donation reporting as well. Wish it was more user-friendly than just, less than, more than, etc.
Plus it took about a month for the data to transfer over and when it did, all information was messed up, spouse names missing, duplicates, etc. I really regret using Network for Good.
I have been reading e-books and free helps from Network for Good since 2010! However, I have been very slow to implement the great advice. Finally this spring I began checking them out again, finding the free advice even better, easy to read and digest. I went to the website often. The advice sounded applicable to this small, start-up NP I represent. One day I received a phone call from a staff member with an invitation to learn about peer-to-peer fundraising and other donation support resources. After another free consultation I signed up for the basic donor page services, this spring, 2016. I am totally thrilled with the impact the DonateNow page has made to our NP. New donors and larger donations have come. Just the services with this page has been more help than hiring people to do things that the program, in the background, just does better. In addition, I keep attending webinars, free, and again am impressed with the clarity, simplicity, accuracy, and helpfulness of them all. Network for Good not only offers excellent advice and resources, they are an example themselves, modeling what they are preaching. Good work! In addition, whenever I have called for help, email or phone, I have spoken with knowledgable and friendly persons. Pertinent and quick answers are the rule. Even though I wanted to jump into the whole support system, I was given great advice for my situation. Start with the Donate page. I appreciate a support team that knows they have a great product but they also know when a client needs to start slowly. Keep checking out these resources, talking to the staff, reading the e-books, and you will discover exactly what you need for your situation. And you will not be disappointed with the personal or online support and software.
As a new nonprofit to Network For Good, the customer service is a refreshing change from other experiences to date. They've been very responsive from the first phone call, and I had concern that the level of attention might dissipate after we signed on. Quite the contrary, I've had over 4 hours of patient, friendly and productive coaching thus far, less than a month into our contract. Megan and Morgan have been especially knowledgeable and upbeat while helping to set up our on-line donation page, and I appreciate that one of the two always answers my calls. This provides consistency, saves time and alleviates frustration.
Network for Good is just that! They are super positive and a real pleasure to deal with. They helped me update something in a matter of minutes. I thought it was going to take a week to track down loose ends, and they were just so responsive and so easy to deal with! A special shout out to Sasha in Customer Support, and Megan in Tech Support! Thank you for all of your help! I could not be happier with your level of service and your positive attitude!
Director of Creatures and Kids, Inc. we started using Network for Good in May of 2011. Only had on recurring donation. In the beginning we were charged $49.95 per month donations or not. What I couldn't understand after talking to Morgan (not sure of her title) with NFG why were we not notified of the increase in charge, it is now July 2016 billing $69.95. We only chose them because that was who GuideStar was utilizing at the time, thought if they trusted them they must be good. Our monthly donation for $50.00 a month was paying for that bill for a while, not now the donation is still $50. we have been in the negative since 2013. Network for Good are words only, not truly networking for our good.
Review from Guidestar
THis was by far my worst experience ever having a company deal with our donations. It's June 30th of 2015 and I am still dealing with them to get checks from December 2015 and January 2016. This has been going on for month and I keep getting the same answer, we are working on it, yet they have put our non-profit in an awkward spot........I am sooo disappointed in their customer service and lack of being able to provide the service we signed up for.
Invictus Games 2016 shined a light on the holistic recovery and rehabilitation that occurs through sport for the wounded, ill, and injured Service men and women who participate in them.
Invictus Games 2016 (http://invictusgames2016.org), had the pleasure of being introduced to Network for Good via an A+ rated charity. The experience from start-to-finish was simply exceptional. The technology, customer experience of taking online donations, and social fundraising functionality are simply exceptional and cost-effective.
Laura Tubesing, Director of Customer Success, and her team were simply incredible in their response times and providing advice on how best to engage our audience. Thank you Laura, to you and the entire Network for Good team. We reached several million folks around the world, and remain grateful to Network for Good for being a world-class partner from start-to-finish.
Network for Good has been a smart choice for our nonprofit by providing a robust platform for fundraising. We've found the Everyday Giving and Peer to Peer pages especially useful, attractive and easy to use. The staff has been unfailingly friendly and helpful - always willing to "hold my hand" through a stressful campaign season!