After working with several different donation software companies, I was happy to find Network for Good. Their donation pages are easy to use and look great! We have the ability to create different pages for different campaigns and easily track our progress.Integration with Constant Contact is easy and I'm a little obsessed with their new giving pages. Their blog offers great tips and advice for fundraisers, no matter what your level of expertise. Customer service is great and responsive. The best part is the pricing. Network for Good provides wonderful nonprofit tools at a price that a nonprofit can afford. Bravo Network for Good!
As a non-profit trying to navigate the world of internet programs designed to help with funding and support - this organization has proven to be non-responsive and appears to be more after the monthly subscription than a true interest in helping the non-profit.
We have been trying to end our subscription and have the promised refund of any monies spent minus monies raised but after multiple phone calls and emails - no resolution. Endless phone waits, only 1 email response and then nothing - no phone messages returned. Really bad customer service.
I recommend being careful with this outfit. We are having to go through our credit card company and dispute every charge they levy. Time consuming and frustrating. Try somebody with a better track record.
Network for Good is an incredible resource for developing your fundraising campaign, making things much easier and efficient. Great customer service and great tools/resources to guide you through all your fundraising, development, and donor management needs.
When our nonprofit was looking for a new DMS - we needed the best of the best. We are expanding and we needed an organization who would help us meet our growing needs. Network for Good truly delivers the best "bundle" package for nonprofits - cost-effective, innovative, and user-friendly. Not only do they have a superior product, they have the excellent customer service. They constantly go above and beyond to meet our needs. We are always impressed by how quickly they respond. Every Network for Good staff member I've talked to on our "success team" has been knowledgeable, caring, supportive, and resourceful. Network for Good is the best in the field and I would whole-heartedly recommend them to any nonprofit.
We contracted with Network for Good for many years and enjoyed a very good relationship. Their reports are user friendly and provide the information needed for reconciliation purposes, etc.. The only reason we discontinued our subscription was because we upgraded our database and that vendor provided the same services at no additional cost.
I have had many questions over the past few months about how to create the best donation page possible. A representative from Network For Good has been there for all of my questions, and for this I am very grateful.
Needing to make a quick change in our donation designations options, I called Network for Good's 888 number, followed the prompt for non-profits, and immediately received help from Megan. She was understanding, friendly, and offered to make the change needed on not just one, but two occasions just a couple of weeks apart. I am so appreciative of my call being answered immediately, and of her quick competent service to our needs. This kind of service is rare in today's automated phone answering.
StarStruck Theatre cannot say enough wonderful things about the care and attention Juan Garcia provided. In a word, Juan is AMAZING!!
Admittedly, we were at our 'wits end' with regard to identifying an online fundraising event ticketing portal solution. This isn't an exaggeration. We were. at. wits. end.
Juan, with the support of his teammate Jasmine, 'saved the day'. OK. It took us a little longer than a 'day'. But, surely you understand. In the end, we are delighted to have the best fundraising event ticketing portal design we've ever had. Our supporters agree! As a matter of fact, I encourage you to see for yourself: https://starstruck-theatre.networkforgood.com/events/898-starstruck-theatre-fundraising-gala-2017
If not for Juan, we are not sure where we'd be. Juan, thank you for your help and for enabling us to continue to do what we do best - create and administer performing arts initiatives and experiences, on the StarStruck Theatre stage, that prepare our young artists for life. Whether, or not, they pursue an education and career in the arts . . . they are loved and nurtured while receiving a solid foundation and the encouragement to advance as contributing members of our community and society at-large.
With your continued support, we are confident we will achieve our mission of "providing a sustainable, artistic home that will enrich the cultural life of our children and our community."
The StarStruck Theatre Team
We are a small community based non-profit and we used Network for Good when we wanted to increase our donors and donations. We were not blown away by their services. But we stayed with them for at least 5 years. When we chose to update our website -- we also chose to drop NFG and go with a more simple and less expensive transaction vender. And that's where our problems began. We are currently in a dispute with the company that renewed our agreement each year with out any notice to our organization. When we told them we were no longer featuring their page and therefore not using their service-- they stated that there was an agreement in place that renewed the contract each year. We asked if they send out any notices of the renewals--and they said that they do in fact send out emails that alert the user that a new cycle was about to begin. We have no record of those notices and NFG has not provided any sort of back up. Communication with them has been terrible--which is weird since they were regularly sending emails and communications when we were in business with them--now that we are in a dispute--they are silent. And have not delivered on promised back ups--and are still billing our credit card for services we are no longer receiving. It is frustrating to say the least--and disrespectful to organizations like ours that are doing work in the community helping the most vulnerable of our fellow citizens. This stinks. Network for Good should know better.
Don't bother with them. Maybe if you start off using them to track donations but definitely not if you're transferring information over to their program. I'm disappointed in their donation reporting as well. Wish it was more user-friendly than just, less than, more than, etc.
Plus it took about a month for the data to transfer over and when it did, all information was messed up, spouse names missing, duplicates, etc. I really regret using Network for Good.