Network for Good Inc

I am embarrassed that I convinced our board of directors to renew our contract with this nonprofit because they have continued to lower their standards for support and are now costing us far more money than we have gained. Their support line is almost non-existent and not only did they refuse to release us from our contract but they are continuing to deduct funds from our bank account even after promising to end our relationship almost two months ago. We can never get in touch with a live person on the phone and their email support takes at least two days between each message.

Terrible customer service. Issues never resolved timely or properly. VERY expensive and not worth the cost. Extra fees.
The quality of customer support is abysmal.
Do not use this company.

Absolutely rotten company. Looks good on the surface, but then after you sign for the 12-month subscription, that's when the hidden charges start piling up. Our 12-month subscription cost about $1,200, and when it was time to renew they wanted more than $3,600. When I refused to pay a premium that more than tripled, I was locked out of my account and they refused to even complete a data transfer, so I lost the contact information for all of our donors. I should have listened to the other reviews that I saw which cited the absolutely lousy customer service. They were correct. DO NOT USE NETWORK FOR GOOD UNDER ANY CIRCUMSTANCES.

I have been using NFG for a year and I like the features, but recently when it was time for me to renew I had great difficulty. Their attempts to debit my bank acct failed, but not because of my bank. When I tried to reach them the phone number on my invoice was incorrect, When it was answered, it said, "No one is available to help you," and hung up. So i called regular customer service which gave me another number. Same thing. When I tried to verify the address so I could pay by writing a check, I called customer service, who transferred me to accounting and when I asked to verify the address to send the check to, I was told, "it's in the upper left corner." I said, "I can see that, but please tell me what address, because the phone number on the invoice did not work and I want to verify this is the correct address." "It's on the upper left corner." Etc. Finally he said the PO Box. I was afraid I was getting scammed, because customer service told me billing was in Austin TX; the offices are in DC; the billing address was Las Vegas. Paying for the service should not be this difficult. I spent hours on the phone with my bank, their customer service, my bank, etc.

We have had fantastic results with Network For Good. At the Helping Hand Mission, we have sought to fund our Sphagetti Bowl food services for disadvantaged children, and Network For Good has made it easy for donors to make contributions, with payment in a timely and easy manner. We look forward to utilizing NFG in fundraising efforts in the future.

So many better companies out there, so don't even look at this one! Once you sign up they try to "keep" you and your company's money by requiring you to set up an appointment to cancel. Then they say their team can't schedule you until weeks after you need to cancel. There is no way to take your credit card off, either. It's a poor company when they try to trap people in! SCAM COMPANY!!!!!!

I am a fiscal director for a not for profit responsible for keeping our general ledger and fundraising software (Network for Good) reconciled. The support from network for good has been awful, if I don't follow up with contacts multiple times i don't get the worthless response that ends up coming my way.

i have asked our fundraising team to review other fundraising software choices.

Thanks for reading, I hope this steers you to another choice. Jim

Last update 2/21/2023
Finally received the remainder of the funds today and yes, they sent all the money raised on FB during Giving Tuesday. The check says it's a "grant" when indeed this was a fundraiser by our non profit. I still not recommending this company because of the long processing time (3 months). This is not acceptable for a non profit to have to wait so long.
I increased my stars from 1 to 3 but can not give it more than that because of the reason mentioned above.

Update 2/1/2023
I finally got someone on the phone to explain to me why the check received was so much less than the amount raised. The lady on the phone was kind, and she explained that depending when the money was received, I would have more than one installment. She said the next distribution would be around 2/15/2023 and that they do not charge any fees for disbursing the payments. I'll wait till then and then update again.

If I could give less than 1 star, I would readily do so!
Last "Giving Tuesday", the Tuesday after Thanksgiving, I set up a fundraiser for our newly formed charity and raised $690.00. After not receiving the funds raised within days as FB normally does, FB informed me that this particular fundraiser was managed by N4G, they would be distributing the funds within 60-90 days. Ok, I'm patient. Today (1/23/2023) I finally received a check from N4G for $445.00, that is $245.00 less than the actual money raised!
The check amount is short of 65% of the money raised (over 35% in fees?) and needless to say, I am pissed. Worth noting is the fact that their fees do NOT appear anywhere in their website. If I would have known this from start, there's no way I would have used this platform to set this particular fundraiser.
Let me be clear, this was NOT a FB fundraiser as when we do regularly. This particular one was "Giving Tuesday" and I imagine everytime I see a fundraiser for a big company, it's the same situation, please read the small print before donating and if neccessary request their fees up front! Should I have known this prior to setting up the fundraiser, I would have done it straight thru FB.
One more thing: at the bottom of the check states "NFG Grant for EIN ---", that's a whole bunch of crap. They did not grant me that money, it came from caring, hard working people who truly care about our non-profit.

I have been donating through N4G for years, and it used to be a seamless, frustration-free experience. Then, about three years ago, they "updated" their website, and now the experience is awful. I give much less b/c I can't wait to get off the site. Some examples from 2022:
- Submitted my donations (that final credit card Submit)--only to have a popup come up to say that no donations could go to X org. OK, so why is that org. in their listings?
- Removed the "offending" charity and resubmitted. Another popup came up saying another charity could not receive donations. Again, why is this org. in their listings, and why am I not being told until I'm ready to give?
- Removed the second "offending" org. and tried to resubmit. Third popup saying my transaction had failed. No reason given. All personal info, etc., was correct. Said I should try back in a couple hours. I've tried three times on three different days. This site is absolutely worthless.

Horrible customer service. We tried to cancel and were told we had to make an appointment. They had no appointments available within the 30 renewal period. So we called and were on hold with no answer. So we sent an email to cancel and thought that was the end. 2+ months later they charge our credit card. When I call they say they have no record of us trying to cancel and we have to pay for the full renewal. There are much better platforms at a much better price with actual customer service.

We had a terrible experience. We're a small non profit that really didn't need a donor management system. Network for Good approached us, calling for an initial consultation and then following up relentlessly until we agreed to their "no risk trial and money back guarantee." Two different reps would call during dinner, night after night. It was ridiculous. They promised that if we didn't raise as much as the previous year, they would refund us. Well turns out that was NOT the case. We lost a lot of money, and they refused to issue the refund, saying that we failed to meet several terms and conditions that were never verbally discussed during the meetings. It was a terrible and predatory experience. Avoid!

I signed up for Network for Good on January 13, 2022 and paid $2400. Then I was diagnosed with cancer. Then I was in cancer treatment. Then I had a double mastectomy. Then I had reconstructive surgery. I had to retire early from my teaching career due to no more sick days. I live on a tiny pension; I have a tiny nonprofit. I have never used the NFG fundraising platform and have requested twice to speak to someone about having this amount refunded. I did not pay the $2400 from nonprofit funds: I paid for it personally. I have all the documentation from the surgeries and disability and am happy to provide it. NFG has not replied to my requests. I think any organization that is working for the nonprofit sector should have compassion and worry more about integrity than the bottom line.

We used them to raise money for an event. They only pay monthly, which stinks. A check got lost in the mail. We asked for a replacement and they said it would be NINETY DAYS before we could get another check. This means, we would get our money AFTER the event, making it impossible to operate the event without the MONEY WE RAISED. We had a terrible time trying to get our OWN MONEY. It took hours of jumping through hoops to get OUR MONEY. Then, they delayed the next check. Their greedy payment policies can be devastating to a non-profit.

Network for Good was incredibly helpful in setting up our new donor management software. They contacted us, provided customized and personalized support through the setup process, and provide incredible resources to jumpstart your organization! Highly recommend!

I hesitated to contract with NFG because of the costs involved, but the support system, ease of onboarding, and the detailed (and easy) tracking system that it offers makes it all worthwhile. I was able to eliminate monthly expenses from individual items used for different areas of running a nonprofit, and streamline them into the NFG system, and it really was one of the best moves we have made thus far. Very satisfied.

Network for Good makes it easy to create and distribute non-profit content. With Network for Good we can accurately trace and collection donations for different designation at once while also sending recognitions for each donation.

Network for Good has revitalized our Board, increased our effectiveness as fundraisers, and most importantly, guided us along the way. It is our first year using Network for Good, and won't be our last. Between having all communications in one platform, easy fundraising options, and real appreciation for us and our mission, staying with them is a no-brainer. I like the ability to receive extra guidance through the experienced coach, as well as the support team. I love being able to connect with donors and contacts in many different modes to maintain positive relationships.

My name is Carolyn McKenzie. I am the Executive Assistant for the Executive Director. I joined Healthy Black Families, Inc. 6 months ago. I thoroughly enjoy working with this non-profit because everyone loves their jobs. HBF has a variety of interesting programs that are implemented for African American women and their families. The programs are Sisters Together Empowering Peers, Thirsty for Change, Kindergarten Readiness and Telling Our Stories. More than 3.500 individuals have benefitted from participating in our programs.

We have had an amazing experience and much success with Network For Good.
Our 56 year old faith-based non-profit was struggling with finding a good solution to donor management and online giving platforms and other resources.

Network for Good has provided excellent customer service and the tools we need to raise funds and to manage our donor information. We have seen incredible growth through the pandemic and give much credit to NFG for helping us with Every Day Giving Pages, Text Messaging to Donors, Email Blasts and helping us to organize our giving initiatives step by step.

We're excited for the days ahead and look forward to growing in service to our community and those who need with the amazing support of Network For Good!

We highly recommend it to anyone looking for theses services.

We have been with Network for Good, Inc. for three years, with two of those years having an NFG coach to help us. This partnership has been worth every penny. Along the way we have been able to get quick answers to any of our questions, and participate in many webinars giving excellent training on a variety of subjects. This technology has allowed us to securely keep track of our contact information and donations, with having lots of different reports at our disposal. We have created fundraising campaigns, advertised events, created forms, and developed ongoing practices that help our nonprofit. The Museum of Teaching and Learning is all about Educating People About Education, and we have been able to do that, even during the pandemic, with NFG email blasts. Twice per week we create articles using this feature to keep in touch with our supporters, and love getting feedback after they have read the article. As you can see we love Network for Good, Inc, and know you will too. Greta Nagel, MOTAL President and CEO

DIving With A Purpose (DWP) is a nonprofit that teaches adult and youth scuba diver how to identify and map underwater ship wrecks with a special emphasis on the African Diaspora . DWP also has a coral conservation and a coral identification program . We have only been with Network For Good since October of 2021 and we have tripled our donations because of NFG excellent staff . They have help us every step of the way , our coach is outstanding, she has been extremely helpful in getting our message out . We are getting a great return on our investment , I highly recommend NFG. Ken Stewart

Thank you for keeping me on task! This service is revolutionizing our non-profit's sustainability!

Helps us run our events to reach marginalized folks in or webinars and workshops.

Caring Carroll Inc. is a small nonprofit located in Westminster MD. We serve those 60 years of age and older to remain living independently in there own homes. For about 5 years we maintain a very antiquated system of donors, contributions and non money gifts. We searched for a better way and found Network for Good. Their database is so much more than a system. It is people who help you use the system and educate you on more effective ways to track and increase your donors. This partnership has greatly enhanced our fundraising abilities.

Do not use their donation platform! They cannot be trusted. After less than a year of service with them, they are taking away a key feature (event ticketing) and making it a paid feature that will cost us an additional $2000 (!!) per year. This is a 55% increase in cost in less than a year. Despite our contract in place guaranteeing this service, they will not honor it. The majority of their clients are complaining that this will SEVERELY impede our ability to achieve our missions and deliver programs to our communities (which is supposedly Network for Good's mission) but they refuse to listen and instead give platitudes ("I understand your frustrations") rather than solutions. No one at the company will take credit for the decision and they refuse to admit it is a terrible idea and to stop the implementation of it. They seemed good at the start - helping us get all of our needs met in one place, but they are not. Even if they realize their unethical decision in this matter, how can we ever trust them? What's next? Charging for emails? No one knows. Do NOT use them. They clearly have decided that they are not a Network for Good and would rather be a Network for Profit.

Having a nightmare getting the funds raised. I have never seen delay tactics in getting paid like this before. Whoever runs this company needs to seriously look at how this business is being run! DO NOT RECOMMEND! They need to be audited!

I'm Sylvia Wiggins, Executive Director of Helping Hand Mission located in Raleigh, North Carolina. Through the years volunteers and companionate friends have helped thousands of families and their children going through financial hardship and depression. We are open 365 days a year and Our goal is to be a beacon of resources for families in need. We have been with Network for Good for over 10 years. We chose to work with them because of their honesty, their ability to work directly with us, and their willingness to help families. When our doors were closed from the pandemic and we were working off the street, Network for Good was there to help. They immediately sent funds that was channeled from donors wanting to help out,. we needed serving items to deliver meals, personal hygiene items, masks transportation for the elderly, goodies for the kids, and school supplies. the Network for good team made sure the donations got to us quickly. We were so happy to know that we were dealing with a reputable organization that put the people first. As the virus rate decreased we were able to put our lives slowly back together. Thanks to Network for good we had no down time, the public was safe. and received all funds appropriated to us. On behalf of the community we Thank you so much for your honesty, timeliness and making sure we received the direct funds coming from our caring community.

How does Network for Good determine and distribute funds it has raised on social media platforms like Facebook? My experience is that they were terrible. You see, how would you know when or how much your contribution reaches the designated recipient.

I tried a test. Network for Good failed. After an online disclaimer that it takes up to 90 days to receive a donation placed online (already not at all a fast turnaround of funds), I made two online donations 4 days apart in April 2021. These were modest birthday donations to a nonprofit that I am an officer of.

I know when donations come in, and how much. 60-90-120 days and nothing came in from Network for Good. Not a dime. So I called their 888 customer service number. At least 4 phone calls and 6 emails later, I still had no idea where the money was, nor how much, nor why a delay in distribution.

Finally, I found some answers. By phone on the same 888 customer service number, I was told that checks had been issued and mailed. I checked again with the Guidestar listed address of my Treasurer's private home address, and nothing had been recieved.

The check's in the mail...after 120 days. I was not amused, and worse, was concerned about the millions and millions of online donations made, that WERE NOT FOLLOWED UP ON. I found out that after a year of unclaimed distributed funds, Network for Good allocates to a like-missioned charity of their choice!!!

Here's the rub. They let the USPS be the scapegoat, but no evidence of mail received or mail sent was issued. I doubt the good word of the customer service reps, (they're just doing their jobs). I was reissued funds and received them via FedEx. AFTER NUMEROUS INQUIRIES, REQUESTS for PROOF of DELIVERY, and asking repeatedly to get the number of the Washington, DC based nonprofit OFFICE of the PRESIDENT. Nothing doing.

Got a call from a manager, and now, still awaiting any evidence, any oversight, and reporting information about how Network for Good operates. I can't even get a HQ phone number.

I urge everybody reading this to call Network for Good to get substantiation of donations made, donations received. Maybe they have a good track record, but the one and only time I donated, they failed in proper allocation, proper timing, and proper communications.

Even Bernie Madoff, who was revered as a philanthropist for decades, was ultimately exposesd as Ponzi Scammer. While I make no comparison here, I just have to ask, "Who's minding the store?" "How are funds distributed when the first mailing isn't successful", "Why didn't Network for Good attempt to contact my nonprofit by phone or email after the first check was not cashed?"

"Who authorizes and who even knows how N4G distributes millions of "unclaimed" donations to small and medium sized nonprofits, trusting the brand and name "Network for Good".

We all deserve transparency, explanations of process, and a full disclosure of the number of undelivered funds and where they end up.

This is what a small nonprofit must live up to, why not a 501 c 3 estimated to have assets of over 1/2 billion dollars???

Network for Good was enlisted by Facebook to handle my birthday fundraiser. I raised $260 in August for Community Rights US. No payment from either Facebook or Network for Good. One star is too good for this organization.

This organization should not be called Network for Good at all, as in my case I accidentally keyed in $510 somehow instead of the $10 I meant (which is all I can afford, being an older person living on Social Security) -immediately called HSBC bank and explained whole thing, and they said "they would investigate. So-called Network for Good says " Oh, we got the money LEGALLY, that's that ( and f&&k you Mr Kreger). I want this addressed or I am going to seek legal action and also get in touch with every media outlet I can find and tell them about this attempted rip off/

First and worst experience our organization has ever had. NO check to date from a Facebook fundraiser we had in October 2019. I believe this is a money scheme. Our organization houses family violence victims in emergency safe shelter.

We did fundraiser on Dec 2nd, 2019 as part of facebook giving Tuesday. Today, March 10th, 2020, after more than 3 months have passed we have not received the amount that was raised, about $36K. They use delay tactics to hold other peoples money for as long as they can.

Absolutely disappointed ☹️ at first, but ... there's a good ending.

We were lucky enough to get matching funds through Patagonia! We were so excited and started asking for donations. We learned NfG was handling the donations. That seemed like a great but then we learned since we are new we won't get to learn about who our donors are for at least 45 days. Then we don't get to thank them for 50 days... it didn't seem like a great fit for donor retention. I've tried thru multiple kind emails and finally we were heard. We had a kind soul help us get entry and retrieve the donor list.

I would like for people to know that this organization seems to do good work, but be alerted that you will not see your first donation/donor list for upwards of 50 days. If you start a campaign on Dec 1, you will need to wait until the check issued on Jan 15 to be able to login in. I figured 5 days for postage and processing thus 50 days. This is right around Giving Tuesday, thus it's not a totally unusual experience/data point.

I received a large charge on my credit card that I didn't make. I waited on hold for 30 minutes listening to mind numbing music because they had "higher than average call volume." Total scam. I'm going to file a report with local authorities and the FBI. Don't stand for this! Do the same!!

We have started a small, focused 501(c)3, Force For Good Foundation. We have received two unsolicited checks from NFG (no connection to them). I read the fine print on the top of the check: by depositing the check, we are signing up for the program at the basic $100/month. Glad I read that part BEFORE I deposited the checks. When trying to call their -888 number, could not talk with anyone. The menu does not allow it.
In attempting to navigate to the website, the addresses given were incorrect.
I have read the reviews. Positive reviews can be easily self-submitted so I tend to distrust them. The negative reviews scare me. The world of small non-profits is ripe for scamming. And the large NPs spend too much on themselves.
Next time I am in DC I will go to their offices. I'll let you know...

Via FB started a charible donations goal of $1000 for the ABTA in December 2017January 2018. Received $1040 for charity . Called charity this week because I never received ANY acknowledgement of money sent or received . They informed me that ‘Network for Good’ , whom they aren’t thrilled about either , just sends them a statement and or check , monthly, I think, and that it isn’t itemized so they have no way of knowing who and how much anybody’s actually gives. The person I spoke with believes its a money laundering outfit. He apologized but had heard this story with other charities having similar issues and didn’t have anything nice to say really about them.
I am so disgusted with the way this organization seems to be ‘pop up ‘ not for profit that can get away with this? I looked over their tax records they post on their site form last year and there are some really iffy looking ‘charities’ alongside some that probably are real, but the real ones don’t get all that we as the givers are giving. I realize there are expenses for every company but when a charity , who receives much needed money from them, puts them down and wouldn’t recommend using them , then you know they are doing something odd...and probably wrong.

I will be spreading the word.

If they were transparent and allowed for a process that companies and charities know all who are donating and people who give are given some kind of knowledge that their monies actually went there , then I wouldn’t be writing this.
I’d also like to see what your ratio of money taken in is to what your operating expenses are....

Sorry this will not be a good review....

I have been trying to make an anonymous donation to a non profit in Salem Oregon (United Gospel Mission). I created a donation account, but getting your software behave itself is too daunting. It timed out on me several times when I was trying to input the non-profit's information (each time after only 3-5 minutes). But when it did not timeout and I was able to get tot the search prompt att it returns is a message that "An error" has occurred, pleas try again later"... So I have been wasting time on this since Saturday. I spoke to a Customer support person and he was able to duplicate the problem but said that I was searching for a non-profit by the wrong name. Well I took the name directly from their mailing --- if someone has the wrong name, i am afraid it's you. But in any case, the error message was completely uninformative. It should have said that it was unable to find the organization I was searching for.... "And error has occurred... " Is completely unacceptable. i will be looking elsewhere for someone else who does the same thing. My wife uses your service quite a bit and i will urge her to take her donations to someone with software that does not waste the users time and patience. Thanks for listening... You really ought to fix that problem

Network for Good is a terrible company to receive and process donations from for any small non-profit. 4 1/2 months and still waiting on a check. I would avoid using this company if at all possible. It seems that GuideStar has also stopped using this company thankfully! Their communication with me has been horrendous. No business should have to contact a company over and over to find out about money owed to them by donors. This place should be put out of business. What a burden for other non-profits to take on. Cut out this middle man biz at all cost. Who still needs checks snail mailed to them in our digital age? If they verify a business and a business account, deposit should come quickly business to business. How hard is that? terrible company, just terrible.

I am a donor, and their website interface makes less than no sense. They have too many pages and formats, and their customer service representatives are just as confused as I am. I will seriously hesitate to donate to any new orgs that use NFG.

I tried to fundraise for the Ehlers Danlos Society through this company, but agter seeing that my own trial donation did not work, I did not want to put it on my FB page to fundraise and wanted to delete my account. This has been impossible up to date, them arguing that they cannot delete account for taxes reasons! I can understand that if someone HAS raised money through them, but it makes absolutely no sense if they haven't. There was no way I could get them to delete or cancel the account. I find this totally unacceptable and damaging for the societies that use them to raise funding. I would not reccommend getting involved with this company. I did by mistake, as the Ehlers Danlos Society had a link taking me to them in order to do a fundraising campaign.
UPDATE: After a long series of e-mails back and forth, they finally said they misunderstood and have now deleted my account.

Network For Good has allowed Humanity and Hope United to proactively and reactively communicate with our donors and volunteers. The system has also created a space for us to organize our data, create fundraising campaigns, and run reports to strategize for the future. We are pleased with the simplicity and great customer service!

As a non-profit trying to navigate the world of internet programs designed to help with funding and support - this organization has proven to be non-responsive and appears to be more after the monthly subscription than a true interest in helping the non-profit.

We have been trying to end our subscription and have the promised refund of any monies spent minus monies raised but after multiple phone calls and emails - no resolution. Endless phone waits, only 1 email response and then nothing - no phone messages returned. Really bad customer service.

I recommend being careful with this outfit. We are having to go through our credit card company and dispute every charge they levy. Time consuming and frustrating. Try somebody with a better track record.

Network for Good is an incredible resource for developing your fundraising campaign, making things much easier and efficient. Great customer service and great tools/resources to guide you through all your fundraising, development, and donor management needs.

When our nonprofit was looking for a new DMS - we needed the best of the best. We are expanding and we needed an organization who would help us meet our growing needs. Network for Good truly delivers the best "bundle" package for nonprofits - cost-effective, innovative, and user-friendly. Not only do they have a superior product, they have the excellent customer service. They constantly go above and beyond to meet our needs. We are always impressed by how quickly they respond. Every Network for Good staff member I've talked to on our "success team" has been knowledgeable, caring, supportive, and resourceful. Network for Good is the best in the field and I would whole-heartedly recommend them to any nonprofit.

We contracted with Network for Good for many years and enjoyed a very good relationship. Their reports are user friendly and provide the information needed for reconciliation purposes, etc.. The only reason we discontinued our subscription was because we upgraded our database and that vendor provided the same services at no additional cost.

Best solution, great products, and amazing team service! They understand our needs. For simple, user friendly, easy to navigate donation platform to our 1st community event. They offer the best solution! iDARE Inc.

I have had many questions over the past few months about how to create the best donation page possible. A representative from Network For Good has been there for all of my questions, and for this I am very grateful.

Needing to make a quick change in our donation designations options, I called Network for Good's 888 number, followed the prompt for non-profits, and immediately received help from Megan. She was understanding, friendly, and offered to make the change needed on not just one, but two occasions just a couple of weeks apart. I am so appreciative of my call being answered immediately, and of her quick competent service to our needs. This kind of service is rare in today's automated phone answering.

We are a small community based non-profit and we used Network for Good when we wanted to increase our donors and donations. We were not blown away by their services. But we stayed with them for at least 5 years. When we chose to update our website -- we also chose to drop NFG and go with a more simple and less expensive transaction vender. And that's where our problems began. We are currently in a dispute with the company that renewed our agreement each year with out any notice to our organization. When we told them we were no longer featuring their page and therefore not using their service-- they stated that there was an agreement in place that renewed the contract each year. We asked if they send out any notices of the renewals--and they said that they do in fact send out emails that alert the user that a new cycle was about to begin. We have no record of those notices and NFG has not provided any sort of back up. Communication with them has been terrible--which is weird since they were regularly sending emails and communications when we were in business with them--now that we are in a dispute--they are silent. And have not delivered on promised back ups--and are still billing our credit card for services we are no longer receiving. It is frustrating to say the least--and disrespectful to organizations like ours that are doing work in the community helping the most vulnerable of our fellow citizens. This stinks. Network for Good should know better.

Don't bother with them. Maybe if you start off using them to track donations but definitely not if you're transferring information over to their program. I'm disappointed in their donation reporting as well. Wish it was more user-friendly than just, less than, more than, etc.

Plus it took about a month for the data to transfer over and when it did, all information was messed up, spouse names missing, duplicates, etc. I really regret using Network for Good.

As a new nonprofit to Network For Good, the customer service is a refreshing change from other experiences to date. They've been very responsive from the first phone call, and I had concern that the level of attention might dissipate after we signed on. Quite the contrary, I've had over 4 hours of patient, friendly and productive coaching thus far, less than a month into our contract. Megan and Morgan have been especially knowledgeable and upbeat while helping to set up our on-line donation page, and I appreciate that one of the two always answers my calls. This provides consistency, saves time and alleviates frustration.

Network for Good is just that! They are super positive and a real pleasure to deal with. They helped me update something in a matter of minutes. I thought it was going to take a week to track down loose ends, and they were just so responsive and so easy to deal with! A special shout out to Sasha in Customer Support, and Megan in Tech Support! Thank you for all of your help! I could not be happier with your level of service and your positive attitude!

Director of Creatures and Kids, Inc. we started using Network for Good in May of 2011. Only had on recurring donation. In the beginning we were charged $49.95 per month donations or not. What I couldn't understand after talking to Morgan (not sure of her title) with NFG why were we not notified of the increase in charge, it is now July 2016 billing $69.95. We only chose them because that was who GuideStar was utilizing at the time, thought if they trusted them they must be good. Our monthly donation for $50.00 a month was paying for that bill for a while, not now the donation is still $50. we have been in the negative since 2013. Network for Good are words only, not truly networking for our good.

THis was by far my worst experience ever having a company deal with our donations. It's June 30th of 2015 and I am still dealing with them to get checks from December 2015 and January 2016. This has been going on for month and I keep getting the same answer, we are working on it, yet they have put our non-profit in an awkward spot........I am sooo disappointed in their customer service and lack of being able to provide the service we signed up for.

Network for Good has been a smart choice for our nonprofit by providing a robust platform for fundraising. We've found the Everyday Giving and Peer to Peer pages especially useful, attractive and easy to use. The staff has been unfailingly friendly and helpful - always willing to "hold my hand" through a stressful campaign season!

Network for Good has provided online donation services and resources for my organization since 2008. In a recent conversation with a Solutions Team Member, Sasha helped me find a more cost effective and efficient way to manage online donations, and still enjoy the same resources that have benefited my organization for eight years. Sasha patiently explained the multiple options available to us and remembered our conversation and all of the details when I had to call back another day. Network for Good is a great solution for online fundraising. Their team members provide outstanding support to help organizations spend less time worrying about the mechanics of fundraising and more time serving their mission!

I had a great experience with Network for Good. I was able to upgrade the service to a new suite of services with ease and for a tiny change in price. The new services equipped me to launch and and execute the org's first peer to peer fundraising campaign, which was a great success. We raised $30k in 3 months. Throughout the process of getting to know the systems, the NFG staff was very helpful in answering all of my questions and concerns.

I used Network for Good in my previous role as executive director of a nonprofit so when I started this job six years ago and wanted to bring our donations online, NFG was the first place I looked. I began by using Donate Now to allow our donors to make contributions online but availed myself of many of the fabulous webinars conducted by NFG to bring myself up to speed on best practices and new ideas in the industry. NFG helped me to establish an annual online fundraising campaign. Last year, we opened two social fundraising sites for two subgroups in our parent organization that wanted to establish their own identities to raise funds. I was able to serve as a resource for these groups and they have been highly successful in bringing their scholarship funds (housed with our foundation) to a new level. The staff responsiveness and level of expertise at Network for Good is unmatched in my view. It is like having additional staff available to me in my small shop.

SCAM!!!! Two years in a row they have fraudulently charged my credit card. I never make charitable contributions by credit card. Run like the wind from any any charity that uses this service

We are a small nonprofit that made the mistake of signing up with Network for Good (really network for making themselves a lot of money). We signed up, but it was not made clear that we were committing ourselves to a year contract and if we tried to cancel, we had to pay the full year at time of cancellation. I was told repeatedly I had signed a contract. I couldn't find this contract anywhere - not in our files or attached to an email. Eventually, they sent me the contract I had 'signed.' I responded to an email and that was the 'contract' and my agreement to pay them a year's worth of money for no reason (we aren't getting any donations even though we have followed all of their advice). So we are consulting an attorney (more money out the door!) to see if we can get out of this without paying an arm and a leg. Stay away from NWFG! They are one small step shy of a scam!

I donated on-line to a charity and was charged $22.30 in processing fees for using my credit card (9% of my donation). I discovered this only after the transaction had been completed. Network For Good disgusts me, and I will never donate to a charity using it again. I could have driven my donation to the charity for less money than they took to do a credit card transaction. What exactly did they do with that $22.30?? I tried to give a rating of 0 stars, but this program forced me to choose at least one.

I have been making monthly, recurring donations for 6 years now and have always felt the confirming emails they send included way too much personal info. NFG doesn't seem to see this as a problem. Given the news in recent years regarding people's personal info. being hacked, I have closed my account (which wasn't a very pleasant process, as according to them there is no way anyone can get my info) and moving over to Just Give (org) out of SF. Fees are less and they send a simple confirmation that your donation was processed. Per Just Give they send a check out on the 10th of each month to the charity. These non-profits do need to make money, so there will always be a float (anyone that processes money has a float somewhere). It seems to me you should just donate at the end of the month (if possible) and that will reduce the float time.

I give Network for Good five stars for five reasons:

1. Use credit cards to donate to ANY charity — Through Network for Good, I can use a credit card to donate even to small charities that don’t have their own credit card platforms.

2. A receipt for tax purposes EVERY time — When I give directly to smaller charities, some fail to send me an acknowledgement of my gift, or they’ll send me a simple thank you note without any indication of their 501(c)(3) status or the fact that I received no goods or services in exchange for my donation. Each donation through the Network for Good platform is followed by an automated email that satisfies IRS requirements for charitable gift records.

3. Organization: The Network for Good website allows me to search my donation history over a specific time period. This is particularly helpful at tax time. I can print out all my donations through Network for Good for the past tax year. It’s a one stop shop.

4. The 5% “Network for Good Grant” — This fee, misunderstood and resented by some donors, is where Network for Good falls victim to its own transparency. But it is exactly that transparency that makes Network for Good such an effective and efficient platform in my experience. Donors are given the option to have the 5% fee deducted from their donation. Or they can pay 5% extra so that their charity receives the full base amount of their donation. Part of the 5% covers transaction fees the credit card companies charge Network for Good (or, for that matter, any other charity that you happen to give directly to). The remainder of the 5% goes to Network for Good — which is in itself a nonprofit organization that helps charities maximize their online presence and engage online donors. Because Network for Good is a 501(c)(3) organization, the 5% grant is also tax-deductible.

5. Excellent customer service — When I called Network for Good with a question about a past donation, a staff member answered the phone before the second ring. Her professionalism and eagerness to help seems like a good indication that the small grant I give to Network for Good is being spent on quality people and programs to revolutionize philanthropy.

On March 8, 2015 our rescue, A New Start On Life, did a CrowdRise Fundraiser for an emaciated Great Dane that we took in who needed emergency surgery. As of today, May 22, 2015 we have not received the donated funds totaling over $2500.00. Network For Good was called several times in April and each time we were told that the check had been mailed and we just needed to be patient.
On May 8, 2015 we again called Network For Good and in pushing for further details we learned that the check had been mailed to the wrong PO Box. Network For Good accepted no responsibility for this error, stating that GuideStar provided them with the wrong address. A New Start On Life has had the same PO Box on file with the IRS since 2003. We were told that they would reissue the check to the correct address and that for $30.00 it could be expedited to us. We told them that it was not our mistake and we would not pay the $30.00 but still expected it to be expedited to us. We were told that that would happen.
Today, May 22, 2015 we called again, as we have not received the funds. We were told that the check was mailed out on May 15th, 2015 (that hardly qualifies as expedited and that is apparently the only day of the month that they do issue checks we were told today). We were told that we needed to continue to be patient and let them know if we did not receive the check within another week "or so".
The problem we are faced with is that our Veterinarian performed a service for us, based on our promise to pay in a timely manner. We let them know that we ran the fundraiser, and that we expected funds by the end of April 2015. Waiting another week places us another full month beyond the date that we agreed to pay by. This has jeopardized our relationship with our veterinarian of long standing, and paralyzed our ability to continue our small groups efforts until we are able to make payment.
Throughout repeated conversations with Network For Good they claimed no accountability and no flexibility in accommodating their errors. We asked that funds be direct deposited into our account and were refused on numerous occasions, even though we are now set up with CrowdRise for direct deposit now.
Donors should be aware that funds do not make it to the intended charity in a timely manner and that Network For Good does not have any accountability or take reasonable corrective actions.

We give to YWAM via Network For Good. For every $25 we send YWAM, we also give Network For Good $.75. A really waste of money to go to a charity. But I called today to ask for a receipt for my 2014 taxes and received 12 monthly receipts I had throughout the year. My accountant does not want to read through 12 different statements. For all the money that Network For Good receives and gives out, they need to take a fractional part of their 'take' and come up with a system that will easily get the Year end summaries out to the donors. I was thinking to myself 'unbelievable' when I got those 12 emails of monthly receipts. Get professional.

This organization is absolutely awful. I attempted to donate online to a participating charity and Network for Good charged me 4 times what I had actually pledged. As a result, the frustration that I encountered from my experience with Network for Good has led me to NEVER support a charity affiliated with this organization again. I'll go elsewhere. If you're smart you'll avoid them too!

I find their address book (previously constructed from a prior year) for giving out giving cards for Christmas very useful, so you don't have to re-invent the wheel every holiday season when you send them to your friends and relatives by mail (who wants to leave all their friends e-mail addresses up,using the E-mail delivery option) As long as they have that address book and mail option I will continue to use them.Without it, if you had to re-enter that information every year,like on other sites,it would not be worth tt

We are a medium-sized nonprofit that started using Groundspring to process our online donations. After a few years, Groundspring became Network for Good. Over time, their rates have climbed and their service has plummeted. They seem to have a corner on the market for nonprofit online giving, but in the last 5 years, many more options have sprung up that are as good as or better, with much lower processing fees. The customer service to nonprofits is appalling. There is an enormous glitch with auto-fill that results in donors receiving error messages when trying to give online, and their service department told me that they were unlikely to fix that glitch. When launching a newly designed website, working with NfG was a nightmare. They did not launch the new Donate Now page at the predetermined date and time, and when they did, it was an old version and not the revised, approved version. We are in the process of setting up with a new provider.

I founded a small nonprofit a few years back and Network For Good was the smart choice to process donations. I do not have the time, energy, or skills needed to process donations and donor tax receipts. I needed a solution and Network For Good's services provided everything needed. Design is also very important to me, and with their custom package, a visitor to our site doesn't even notice the difference when making a donation. I am very picky and do a lot of research when looking at vendors. These days, there are more and more donation services, and they all pretty much are about the same as far as fees. I use Network For Good because not only do they provide a stable and reliable donation system, they are maybe the best resource for learning how to grow your donor base. I consider Network For Good a community of friends that are there to help my nonprofit grow.

1) NFG charges above market rates (5%) to process credit card contributions, even though its 990 disclosure confirms its transaction fee costs were 2.5 percent.

2) NFG engages in misleading practices by encouraging online donors to make an "additional donation" which some may think goes to the donor's intended charity, but in fact the money goes to NFG. I could find no record where NFG reports how it distributes these charitable funds.

3) NFG unfairly benefits on the "float" of client money. NFG distributes funds on the 15th of each month for previous month's donations. This ensures NFG enjoys a float ranging from two to six weeks. In the days of EFT transactions, this is unacceptable and unfair and uncompensated use of client money.