My mother died over a year ago, and our experience with Main Line Hospice was for the most part awful. Up front, I want to say that the aides who came in to bathe her were kind and gentle to her as well as me. The social worker was good and the chaplain who came to speak to me was outstanding. The nurse, however, was a nightmare for us. She was hyper-focused on getting drugs into my mom (vs. non-pharmacological ways to ease pain), despite my mom's insistence that she did not want morphine. Her bedside manner was appalling. She did not listen to my mom and ignored my input about how to communicate with her. The icing on the cake was the fact that I have a hearing impairment and we were all wearing masks due to COVID. This nurse made only the barest of efforts to accommodate my disability; I needed to have a family member with me whenever we spoke (I was her primary caregiver) because I could not understand her. She did absolutely nothing to educate me or easy my escalating stress.
Aftercare was abysmal. Shortly after her death I called and asked to speak with a bereavement counselor; I was in crisis. I got a voicemail three days later. I tried multiple times to contact the director, but never got a call back. After receiving a letter from another bereavement counselor, I called again. I got two voicemails back because we kept missing each other. My third voicemail never got a response.
I wouldn't wish this hospice on my worst enemy...unless they needed to learn what a hospice should NOT be.
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- EIN 23-2308028
- (484) 337-8480
- 3803 West Chester Pike Ste 250 Newtown Sq PA 19073-2336 USA
- www.mainlinehealth.org
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Nonprofit Overview
Causes: In-Home Assistance
Mission: The mission of main line health homecare and hospice is to promote and maintain the independence and well-being of individuals and families in the communities served by main line health system by bringing to the home a coordinated and comprehensive array of health services that meet their care needs.
Programs: Home health services main line health homecare and hospice is the greater philadelphia's premier home care agency and is able to customize care for people who prefer to stay at home but who need ongoing care in the home. Home health services provided by main line health homecare and hospice include skilled care by a nurse, a physical therapist, or a speech therapist for clinical programs including cardiac, diabetes, maternal-child, medical/surgical, oncology, and ostomy and continence. Statistically, for the fiscal year presented, main line health homecare and hospice conducted 248,966 home health visits on 18,044 home care admissions.
hospice services main line health homecare and hospice provides palliative care for patients whose illness (such as cancer, advanced heart, lung, or kidney disease, alzheimer's disease, or aids) no longer responds to medical treatment. Hospice services include comprehensive medical, psychological, and spiritual care for the terminally ill, and support for the patient's family. Statistically speaking, for the fiscal year presented, main line health homecare and hospice provided hospice services to 1,966 patients.
extended care services main line health homecare and hospice provides patients with personal care in the security of their own home. Extended home care, or private duty services, include home health aides/companions, licensed practical nurses, and registered nurses to provide assistance with activities of daily living and other private duty services. Statistically, for the fiscal year presented, main line health homecare and hospice provided approximately 485 patients with extended care services.