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Causes: Hospices, Human Services
Mission: Hci care services provides end-of-life care for individuals and families living with a serious illness. These services provide physical, emotional, social and spiritual care for patients with a limited life expectancy. Founded in 1978, hci care services is the state's oldest hospice care provider. An independent, not-for-profit, community-based organization, the organization's mission is: "promoting dignity, independence and quality of life for all through education, compassionate and effective community based care. " the organization is also guided by its values: we act with integrity and respect. We serve with compassion. We lead through excellence. We unite through teamwork.
Programs: Donor support helps ensure all who need hci care services' care receive it. From july 1, 2016, through june 30, 2017, qualifying hci care services patients in need received charity care at an estimated cost of approximately $345,000. Hci care services also receives significant in-kind donations of time and effort through its volunteers. In the year ending june 30, 2017, more than 550 volunteers donated 14,068 volunteer hours, equal to $339,602 in value to the organization. Hci care services offers the following services. Hci hospice care services: - hci hospice care services is a non-profit, community-based service serving 41 counties. - in-home hospice services, including visits from nurses, social workers, hospice aides, spiritual care counselors, bereavement counselors, volunteers and therapists. For the fiscal year ending june 30, 2017, hci hospice care services provided end of life care to approximately 1,617 patients. - access to clinicians who have received specialized training in end-of-life care; many are certified in hospice and palliative care. - team physicians and nurse practitioners on staff. - expert pain and symptom management. - interdisciplinary care teams who provide personalized, coordinated care. - dedicated hospice rooms within hospitals and care facilities in our service area. - grief support groups and educational resources. - access to highly-skilled clinical staff 24 hours a day, seven days a week. - medical equipment, supplies and medications related to the life-limiting illness. - two residential hospice care facilities in iowa: kavanagh house on 56th street in des moines offers 15 private patients rooms, greater regional hospice home in creston offers six private rooms. - specialized services for patients who are military veterans and for patients who own pets. -in 2017 hci care services received a 2017 iowa's top workplaces award. The award was based solely on employee feedback through a survey conducted by an independent third party. Amanda the panda: the mission of amanda the panda is to provide innovative grief support services that promote hope and healing to individuals, children, and families. The services of amanda the panda are supported entirely by individual and corporate donations and delivered by hundreds of volunteers. In the fiscal year 2017, amanda the panda provided hope and healing to 1,036 children, teens and adults through support groups, spring and fall camps, school visits, family nights and fun days. Amanda the panda volunteers provided over 4,547 hours of support - a value of $109,765. Extracare services: - nurses, home health aides and trained companions offer expertise and companionship ranging from one hour/day to 24-hour assistance. - examples of services include skilled nursing services, assistance with bathing, grooming, dressing, toileting, laundry, light housekeeping, transportation and chronic disease case management. Hci giving tree: - hci giving tree is a non-profit thrift store with two locations: 3330 100th st. In urbandale, iowa, and 521 e. Locust st. , suite 102, des moines. - the store sells and accepts donations of gently-used furniture, clothing and home furnishings. - all proceeds from store sales support services provided to patients of hci hospice care services, ensuring care is available to all who need hospice care services - regardless of their ability to pay. - with the exception of three paid staff, the store is operated by a dedicated corps of unpaid volunteers. - hci giving tree volunteers provided 7,467 hours of service to the store - a value of $180,253. Hci care services also offers: - caregiver training and support; - educational conferences, seminars and resources; - free advance care planning resources; and grief support groups, which are free of charge and are open to the public structure: hci care services is committed to the communities it serves and takes advantage of expert resources within those communities for guidance, advocacy, and assistance. Hci care services employees are guided by a volunteer board of directors. The organization's fundraising support comes from the hci foundation, which receives oversight from its volunteer board of trustees. In rural iowa, each hci care services office serves a multi-county area and is guided by a volunteer advisory board. Sources of funding: hci care services is supported primarily through third party reimbursements. For the fiscal year ending june 30, 2017, approximately 91 percent of the organization's net patient revenue was derived from medicare and medicaid programs. However, hci care services also receives significant support from donor contributions, bequests, grants and fundraising activities conducted through the hci foundation. Donors may designate their gifts to specific areas served by hci care services, which reflects the organization's commitment to community-based care. Hci care service's advisory boards help determine how locally-designated donations are spent - benefiting the organization and the community by funding, for example, book donations on end-of-life care to local libraries or helping establish hospice rooms in local hospitals and nursing care facilities. Grief support services: throughout its service area, hci care services offers bereavement care for patients, their families and the community at large. Grief support groups are offered in the communities we serve at no cost to participants and are open to all who have lost a loved one - regardless of whether they have been served by hci care services. Grief education and special support groups are also offered to youths and to nursing care facility staff. In the year ending june 30, 2017, bereavement counselors held 221 bereavement support groups and memorial events, provided 877 hours of bereavement services to survivors served by hci care services, and provided 139 hours of bereavement services to non-served survivors.