This clinic is the worse doctors office I’ve ever experienced. They do not answered the phone, the after hours line is no help, the staff is not helpful, the provider has dropped the ball many time and the office manage is rude and she tries to speak over and handle the patients, instead of listening and understanding the patient.
On several occasions the provider messed up with prescriptions, not properly filling out prescriptions which delayed me getting it. She has forgotten to put in prescriptions on a Friday and the after hours service, doesn’t “put in prescriptions” and they “do not contact the provider, unless they deem it is necessary”
I called to schedule appointments to see my provider only to be given the run around after waiting several days for a call back. Only to have my appt canceled, I was told the provider said “you need to call your insurance company to ask them for a referral”. When I asked the medical assistant for help to find a GYN because my provider refused to see me about a bleeding issue, she hung up on me.
I went into the office and the office manager kept telling me to sit down even though I expressed to her I did not want to sit. She kept telling me to lower my voice as if I wasn’t the patient that was disrespected, hung up on a more important I had been bleeding for 2 weeks and the doctor refused to see me because it was outside of her scope.
I’ve worked in many doctors offices and any patient that has been bleeding for a long period of time should at least have blood work done to check iron levels at least. No I received no care. And the office manager was not trying to hear me because I refused to sit down and follow her commands.
This whole office is unprofessional and lack patient care. This is the worse doctors office I’ve ever experienced.
The Hope Clinic is a non-profit, internal medicine clinic.
Dr. William Martin at Hope Clinic is a no-nonsense kind of guy. When it comes to health care reform, that’s exactly what this mess of a country needs. Common sense. And a heart. In 2002, the internist had reached the point where he’d had enough of the restrictions placed on him by managed care. So the good doctor and his wife, Pam, opened the Hope Clinic in Lawrenceville. It cares for the uninsured, under-insured and indigent. There, practically every patient pays something, even if it’s just $5. Dr. Martin and an assistant see about 40 patients a day. Occasionally less. Oftentimes more.
About 7 years ago I personally was without any health insurance. Sick with a terrible flu, I was taken to Hope Clinic by my wife after being rejected for care at a local health clinic. For an unbelievable nominal charge, Dr. Martin and his staff took care of my needs. And just before leaving the good doctor asked me if I had ever had my blood glucose checked … I said "no," and he suggested we check it before I left. That as the day I found out I had diabetes. I had been having early symptoms for some time but thought they were related to something completely different. This story is exactly why so many people admire Dr. Martin … when he looks at a patient he sees a fellow human being in need, not a chart or patient number.
Review from Guidestar