READ THIS REVIEW!!!! If HRA has been recommended to you for CDS or any other service, run the other way. They will not train you for EVV system, they will short your employees on their pay, they will never answer an email or the phone. If you do get some one they are either rude or just hang up.
Let me repeat, DO NOT USE THIS COMPANY FOR ANYTHING
This agency has not been helpful in providing attendants for my daughter. It has been consistently said " we do not have an attendant to come to your home". If you're attendant is sick or has an emergency,you are told you will have to miss a day without an attendant. This is not the way to run a service that is suppose to provide people to work.If you cannot, maybe you should not be in business.
Helping Restore Ability does not meet the expectations of their mission statement. They are in place to help guide individuals and their families towards resources to help them remain within their homes and communities. However, my experience with them has been the exact opposite. I have worked in healthcare for over 25 years and have never encountered an organization with employees that have such a lack of professionalism. We utilize their financial management services option formerly known as the CDS option. Once you sign up with HRA, you become one of hundreds of other clients. It is virtually impossible to speak with a live human. Your phone calls will not be returned in a timely manner. When you do speak with someone, be prepared to hear all of the reasons why they cannot or deliberately will not help you. You will not be offered solutions, only rude excuses and a passing of the buck. Remember you are just a number. "Helping restore ability", is a joke. If this agency is recommended to you by Texas Dept run in the other direction. I would not recommend supporting this agency unless there is serious improvement in their treatment of the population they serve.