I work with a non-profit and we raise money by donations. We get overwhelmed by donations, so I use to bring 5 boxes to share with heartstrings until you decided not to do pickups. My non-profit had their sales and you made us deliver to the truck on the same day. It made it difficult to deliver but I put boxes into my handicapped partners car and he would deliver to the truck hoping the driver would unload the boxes. The driver was c ery helpful but I couldn't depend on a handicapped person to do deliveries so I just stopped donating to Hartspring. I just got a donation card for pickup date of Feb 20 and I can't get to Vermont to pack up a donation and I don't trust that you won't pull the no pickup stunt again. You blow it. I won't bring any donation down again.
If I could give this company zero stars I would do so.
While the mission of Big Brothers Big Sisters is laudatory, this office /branch of the organization is shoddy, disorganized, dismissive and rude beyond belief. We spent hours organizing and placing clothes (dress shirts, dress slacks, jeans, sports clothes, jackets, hats, belts, dress ties, and many other items), along with nice leather boots—only to be rudely and dismissively treated.
We loaded up eight large trash bags, totaling well over a thousand dollars. We also had many other items we were set to donate as well.
However:
We were told to leave our donation in the lobby of our condo and when it was not picked up we called to inquire. The woman we spoke to was gruff, rude and surly—telling us we should have left everything outside—and arguing with us about what we were told about leaving our items in the lobby… She brusquely stated another pick up could not be scheduled for weeks. When we told her we could not wait given storage issues, her attitude conveyed a truly breathtaking lack of caring for us—and more alarmingly, for her organization. She was totally off-putting, condescending, argumentative, uncaring and rude.
We packed up our donations and brought them to Goodwill.
We have thousands of dollars more we could have donated, but that won’t be happening now.
I received a yellow card from them and I tried to schedule a pick-up via email. When I got a reply email from them I sent the info they requested but got a mailer daemon:
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:
* donations@hartsprings.org
Reason: Permanent Error
Then I tried to schedule a pick-up on their website www/hartsprings.org and got a message from Go Daddy saying it was expired. The telephone number on the card is different than the one on this page. How are you supposed to get in touch with these people? After reading some of the reviews, I worry about giving away my granddaughters' toys.
Your company calls every day, sometimes twice or three times. I left a message and from now on, every time you call, I am going to request a pickup and donate ONE SOCK. Let's see whose time gets wasted now.
They would get a ZERO rating from me if this website would accept the review without picking a star. I must get at least 2-3 calls per day from their number 413-732-7111 at least 4 times a week!!! I have NEVER donated a thing to this organization either monetarily or goods. I wish they would stop the incessant calling... No message is ever left. I have told my friends and family to not do business with them as they will get put on their "list" and endure the endless stream of phone calls and mailings......
Do yourself a favor and don't waste any of your time with this organization. They don't seem to have anyone who can answer questions with clear, concise and understandable responses. They specify one thing in their literature, but can't seem to provide consistent answers to simple questions. We will never deal with or donate to this organization. We've donated to the Epilepsy Foundation in the past with great success. Clear instructions and they do exactly what the say they will. Don't waste a minute with Hartsprings. Absolutely useless people.
I have asked repeatedly to be removed from their mailing list and receive no reply. I have now resorted to posting negative reviews each time I receive another unwanted solicitation. While they may help the unfortunate, they certainly don't care about their donors or anyone else they want money from.
- John
I have only have had good experiences donating gently used clothing and household items to this foundation. I hope the proceeds from the sale of my items goes to help someone in need.
Last fall I donated a ton of items such as small appliances, furniture, lighting, sports equip & clothing..... The driver was sketchy & was alone with no assistance.... He was very unprofessional & threw everything into the back of the truck, including fragile items that were clearly marked. Even lamps! I can't imagine what these items ended up looking like when his truck arrived back! I felt very disrespected & regretted my choice of charity.... I wanted to pass on my belongings because they were all in good to excellent condition & was hoping children & families would find them useful & gratful to have things that otherwise could not afford.
mostly good with this company - they call, arrange to pick up my items, leave a receipt. once didn't show up tho and stuff stayed out waiting until I called so that not good! but it's an organization I choose to donate to over others.
I just had a truck driver from this company absolutely kick my donation across the road and cussing. I will never donate to this foundation again.
Unfortunately my feelings/support for Hartsprings Foundation and Big Brothers/Sisters of CT has been ruined. Without permission your organization picked up three stuffed bags of Toddler winter clothing from my front porch - these were left there for my own brother to pick up for his grandson. Your insurance company, The Hartford, is insulting when they offer $100 per bag of clothes which were new or worn only one season by a toddler. Your organization should 1] never pick up anything from anyone not marked specifically for you 2] get another insurance carrier who will understand the value of clothing and the reason such are passed on after one/no use.