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2019 Top-Rated Nonprofit

H.E.R.O.E.S. Care, Inc.

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Nonprofit Overview

Causes: Emergency Assistance, Human Services, Military & Veterans Organizations, Veterans

Mission: H.E.R.O.E.S. Care provides coordinated support for military members and their families before, during, and after deployment in the communities where they live through specially trained caregivers.

Results: Since 2003, over 350,000 military and veteran families have received material, financial and other support through our network of volunteers and specially trained caregivers

Target demographics: Military Families in Genuine Need.

Direct beneficiaries per year: Each year H.E.R.O.E.S. Care provides real and meaningful support for more than 50,000 military families.

Geographic areas served: National

Programs: The H.E.R.O.E.S. Care Hometown Support Program is an affiliation of program partners working together to provide one-on-one dedicated care for military families in the communities where they live. A specially trained, gender matched volunteer is assigned to a primary care receiver or PCR (spouse/significant other/other adult family member) designated by the deploying service member. This Hometown Support Volunteer (HSV) monitors the family situation and coordinates community support. The HSV also has dedicated access to national organizations that can provide for financial needs and job placement services. The HSV is specially trained to detect the need for professional mental health care and can refer the PCR to the affiliated partner organization to intervene.All of this care begins before deployment, continues through deployment, and up to two years post deployment at the discretion of the family. There are no contracts to sign and all services are free of charge.

Community Stories

96 Stories from Volunteers, Donors & Supporters

3

Volunteer

Rating: 5

It is my privilege to volunteer with the Hometown Support Program here in CT. We received exceptional training for the work we do, and the support staff in St. Louis is constantly available to us for for advice/encouragement. H.E.R.O.E.S. Care is an organization run by the highest quality people with sky-high standards. It is the avenue by which I can finally do my part to serve those who so selflessly serve our nation---what an honor!

1

Client Served

Rating: 5

Jon and Dave were HUGE help when we went to move our Army National Guard Recruiting Storefront to new location. We had mis-matched furniture and items that Soldiers had built themselves, but nice furniture is hard to come by. Our recruiters work day in and day out to find qualified applicants and help young men and women serve their country-and they needed an office to boost morale and professional space for their daily appointments with families. it was amazing to see an organization so willing to help us put together a professional appearance for their office. THANK YOU to HEROES Care for their generosity and help. We are so grateful that HEROES Care was willing and able to accommodate needs and find the resources to help out our local Soldiers and Vets. We now (thanks to THEM!) have new office furniture and storage that not only matches the professional atmosphere with the high caliber character of the Soldiers that serve and work in this office daily. Appreciate all that you do and your generosity! Organizations like you are a GEM!

Client Served

Rating: 5

They are an amazing organization for helping military families. They have helped out local units.

1 madeloneil

Volunteer

Rating: 5

This charity is amazing when it comes to help and support our military families!!
Once per year here in Ohio this charity gives brand new suits to our present serving and post 911 veterans. Not just suits!! They also received shirts, ties and shoes. Ohio is a reservist State and these soldiers are looking for jobs. H. E. R. O. E. S Care wants to help these soldiers get the job that they are looking for. Appearance is everything when applying for a job. This charity does anything to help and support our warriors. During a deployment the loved one left behind can be paired with a battle buddy to share the good times and listen during the bad times as well. I am proud to be a Hometown Volunteer!

Previous Stories
3

Volunteer

Rating: 5

H.E.R.O.E.S Care is the human element so much needed by our soldiers. When our warriors are deployed they know that someone back home is supporting their families. They do not have to worry about the car breaking down because they know that it will be fixed. They know that if their loved one need to talk, H.E.R.O.E.S Care will be there. It's a piece of mind while they are in the battlefield. Thank you, Madel O'Neil

Review from Guidestar

1 Scott W.4

Donor

Rating: 5

Just a little info.. HEROES Care helps soldiers and their families prior to deployment, during deployment, and most importantly after deployment. Many soldiers, especially those who have experienced combat, have a hard time adjusting when they come home. Some withdraw from society, some turn to drugs and alcohol, and sadly some take their own lives. HEROES Cares helps soldiers and their families, through a long list of resources. HEROES Care spends over 98% of it's expenses on the programs and services they provide. They spend less than 1% on administrative costs (salaries etc.). The presidents salary is only just over $46K. They have also received 4 stars 2 years in a row from Charity Navigator.

1 Ed F.2

Donor

Rating: 5

I have the pleasure of supporting this great organization as well as having my family be recipients of their generosity!

1 Terri B.4

Volunteer

Rating: 5

We had excellent training at Harbor UMC for H.E.R.O.E.S. Care. This ministry is doing wonderful things for service members and families who are too often left to deal with their struggles on their own, or insufficiently at best. The training was a real eye opener for me and gave me a totally new appreciation for service members and their families. I highly recommend this organization.
Terri Brook, Harbor UMC, Wilmington NC

1

Volunteer

Rating: 5

HEROES Care provides outstanding support of military members within the local community. Members of our Air Force unit provide volunteer support as well as receive support. HEROES Care has gone above and beyond to support unit-specific events to include pre and post deployment events as well as an annual Family Day. The organization has brought support to over 1200 members. To repay all they do for our members, we have attempted to repay by providing volunteers. During these events, they have given even more to the volunteers by ensuring the wellbeing of members comes first.

1 Rocketshockey

Volunteer

Rating: 5

Each year my St. Louis Rockets Youth Hockey Team participates in a community project with the cooperation with HEROES Care. Our kids raise money, collect items and then get the chance to send Care Packages to our Military members deployed overseas. This year we send 50 Care packages. It is a great learning experience for my 8 and 9 year olds. This year we even had players from our follow hockey club, the Twin Bridges Lighting help raise money and collect item at their local rink in East Alton, Illinois. The best part about that is the rink manager of the East Alton Ice Rick is an old Navy crew chief that was stationed on the USS Nimitz during his time in the Navy many years ago. HEROES Care helped make sure we were able to send some of our 50 Care Packages to the Nimitz in honor of Larry Thatcher in East Alton.

And what really gets the kids excited is when we get emails , videos, and letters from the soldiers and sailors that received our packages. It is very touching to receive a Certificate of Appreciation with a Flag from a branch of our Military.

We are just a very tiny part of what HEROES Cares does for our our military community and families nationwide. I am very proud to be affiliated with them and look forward to our 2020 project.

God Bless America,

Kevin Whitworth
St. Louis Rockets
Winterland Ice Hockey
St. Louis, Mo.

Previous Stories
1

Volunteer

Rating: 5

I have been involved with HEROES Care for a few years now as a community project for my young athletes. Giving them a chance to collect money and items so they could send care packages to our soldiers deployed overseas. It has been a great experience for not just the kids but the families too.

This past May my High School age son had to pick a non-profit company to volunteer for as a school requirement as a Junior at Vianney High School. It was a month long duty. He selected HEROES Care as the location for him to volunteer due to the help they give to families and soldiers.

As a parent, you want to see you child grow and my son 's experience at HEROES Care was far more then we expected. I had never heard my son say before he was looking forward to go to work until this past month. He was able to see that organizing a non-profit company is not all paperwork and takes volunteers to make it work. He had a chance to experience things he had never experienced in his life so far making him a better young man.

What HEROES Care does affects far more than the Military Families they take care of. The life lessons that they teach to volunteers and people involved far exceeds anything people getting involve expect.

I tip my hat to the folks at HEROES Care for a job well done!!!!


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1

Client Served

Rating: 5

H.E.R.O.E.S. Care is awesome just contact them for all your needs

1 Keke C.

Client Served

Rating: 5

I am a single Soldier with seven children, and recently was donated new furniture that my family was in dire need for. H.E.R.O.E.S Care made it real easy to pick up, and also gave me more resources for future help.

1

Client Served

Rating: 5

Heroes care does so much for the men and women and their families in the service. Thank you for all you do!

1 Faron I.

Client Served

Rating: 5

Each event they have hosted is very well planed and executed. Each time they have an event they learn and improve. Thank you H.E.R.O.E.S. care!

1

Professional with expertise in this field

Rating: 5

Thank You for your support for the Baby Shower we had on May 7th for 15 veterans and their families at the Illiana VA in Danville, Illinois. Each family took home a large cart overflowing with items. Some of the veterans mentioned that without this event they would not have had what they needed to care for their 'new arrival'. Thank You again for your support.

1

Volunteer

Rating: 5

It was such a privilege to assist HEROES Care in their mission to make life better for our country's veterans, active military and first responders. They have a great network of vendors who donate various needed items such as diapers, shoes, clothing, toys, furniture, etc. and they make a difference in the lives of our military every single day.

1

Volunteer

Rating: 5

Heroes Care never fails at exceeding expectations. This organization has permitted me and my family to do what we love. That is, give back to the community through service. As a volunteer we have sent water to Michigan, fed the hungry, provided clothing to those less fortunate and more. I could go on but I don't think I have to. The men and women are outstanding and a blessing. Thank you for the opportunity to serve.

Very respectfully
Evenson Turner

1

Client Served

Rating: 5

I was deployed to a rather isolated area with minimal support agencies and morale opportunities. I reached out to H.E.R.O.E.S. Care and received about 25 boxes of Girl Scout cookies within 2 weeks. Words can not describe excitement this shipment of cookies brought to my 175 Airmen! A big thanks to H.E.R.O.E.S. Care for bringing some smiles to an otherwise dreary deployed location!

1 Robin K.2

Client Served

Rating: 5

Excellent helpers for vets! When my husband and I moved to St. Louis area, they help us with food when we finally found a roof over our heads in a place to stay in Fairview Height.

1

Client Served

Rating: 5

I would like to publicly thank an organization called Heroes Care. Last year I was having great difficulty a few months before my retirement was available to me.

Heroes Care came along and helped in several ways. I was not exactly homeless but close to it. For those last couple of months they assisted with utilities and rent until retirement kicked in.

A lot of my situation was because my old car had bitten the dust. So many times having a reliable vehicle is key to doing things. Unbeknownst to me at the time, Heroes Care was working behind the scenes to help with that. Last Veteran’s Day I was asked to attend a meeting that turned out to be a little overwhelming. Heroes Care worked with another organization to get me a car! Now I’m getting around to meetings and interviews as well as volunteering as much as possible at the Heroes Care offices.

Thanks so much to them!
Jerry Airsman
U.S. Marine Corps

2

Client Served

Rating: 5

There are barely words to describe how amazing H.E.R.O.E.S. Care, Inc is. From their mission, to their connections in the community and more importantly, surgically placing services and goods donated by amazing companies and individuals with military members and their families when they need them the most is simply unbelievable. Their mission is pure and they execute it - every single day. Serving the military community is not an after thought on an inconvenience - it is in their lifeblood. Their passion has resulted in thousands of military members and their families being taken care of in ways that mean everything to them. When they may not have the resources handy, they know who does. They connect need and military members like no other. I've been in the military for 37 years and have NEVER seen this level of support and gratitude from a support organization. This is the real deal and I'm so blessed to experience the organization, its founders and their mission. Thank you - HEROES Care - isn't enough. You create connections - and there isn't a moment in your presence, or interactions with you, where we lack for care and concern.

2

Client Served

Rating: 5

My name is Karen and recently my life turned upside down from a progressive diagnosis with my cervical spine. I am a veteran and worked with the Heroes' Care organization in my career. I guess this time it was my turn. I was in excruciating pain when I went in to meet Rob Sheahan and the crew at the Fenton, MO location. Rob to this day continues to be a veteran advocate for me especially with dealing with the John Cochran and Jefferson Barracks divisions of the VA system. Since November, they have not provided adequate care for my condition which has led to where I am today; disabled, living with a friend and my life in storage. When I first went to see Rob, the AC in my car was out and it was literally 100+ degrees in sweltering heat. I had no money, no food, nothing. I had been out of work for weeks and going downhill fast. They helped me repair my car, they gave me a credit card for gas so I could make my doctors appointments and they provided me food. I was so down and depressed, Rob as well as the rest of the team, lifted my spirits giving me the will to carry on. Along with the initial meeting, I also asked Rob to escort me on my VA visits as being in pain, you need an advocacy agent with you to protect you. I know that is hard to believe but its the truth. The VA does not want me in their pain management program and they are inconsistent with treatment which is the worst action to take against me. He gave me the name of people to call & one of them from Ann Wagner's office was the one who finally stepped in and the VA responded. Unfortunately, it was short lived but I was grateful to have a month of managing my pain. Now, Rob is helping me fight the battle to be Fee Based out for my pain management because they once again negated to treat me & I had to move in with a friend who is 50 miles from the nearest VA pain clinic. Too be honest with you, I would be happy to NEVER go back to the VA ever again in my life. Rob is seeing first hand the treatment veterans are given and he has been a wonderful advocate for me; often lifting my spirits and bringing sense to what is happening to me. I want you to know how much this organization means to me. Without them, I seriously doubt I would be sitting here typing this message to you. They understand the barriers veterans face and their assistance is remarkable! Thank you Heroes' Care from the bottom of my heart. When I stabilize and get well, my intent is to volunteer & hopefully help Rob advocate for our veterans.