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Goodwill Industries of Central Arizona

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Nonprofit Overview

Causes: Goodwill Industries, Human Services, Job Training, Sheltered Employment, Thrift Shops

Mission: Goodwill of Central Arizona''s commitment is to connect central Arizonans experiencing vocational barriers to gainful employment opportunities so that they may gain sustainability through the power of work. By providing the necessary tools, such as job skills training, education and basic needs to people with disabilities and disadvantaging conditions, these individuals are able to prepare for and find employment and contribute to our economy. We are a nationally recognized leader in empowering people through job training and employment services so that people may achieve their highest level of personal and economic independence. We provide an environment for people to believe they can succeed, achieve goals, develop skills and change the barriers they face every day.

Programs: Goodwill of Central Arizona is dedicated to promoting change within the community through the power of work. Goodwill operates over 36 social services programs and a publicly funded charter high school as part of our Service Initiative. The programs range from intensive case management and job skills training programs to Career Center services at multiple locations throughout our territory. The Service Initiative provides services to at-risk youth; disadvantaged adults; people with disabilities; and seniors returning to the work force. Program offerings include: conveniently located Career Centers; Workforce Investment Act (WIA) services; Vocational Rehabilitation programs; computer skills training; and customized job skills training. In addition, Goodwill performs janitorial and landscaping services through state and federal set-aside contracts and is a NISH agency. The Retail Initiative generates funds from the thrift store operations to support the mission of Goodwill. Ninety cents of every dollar raised by Goodwill of Central Arizona is used to fund services throughout central Arizona.

Community Stories

37 Stories from Volunteers, Donors & Supporters

1 Roxanne T.1

Professional with expertise in this field

Rating: 1

Since I worked for Goodwill I can honestly say I am disappointed in them as a company. Not only do they treat employees very poorly and have no training process whatsoever they waste SO MUCH MONEY!! None of your donations are cleaned for resale. The majority of furniture donated is trashed into a compactor either at the store OR at its final destination- the Retail operations center. In fact instead of letting employees purchase goods from the warehouse they would rather trash them and put more trash in the landfill to keep their loss prevention numbers up. The Goodwill transportation department trucks are old and they do not fix them or the trailers they use. If you want to donate make sure you know where your donations are going. I can guarantee that if you donate to Goodwill nine times out of ten it’s going in the trash.

Review from Guidestar

6

Former staff

Rating: 1

I am working at Goodwill (BADWILL) right now and it is awful, they hired me for full time, 8:30-4:30pm, but expects me to stay over every shift just to reach some numbers. I have a life after work and do not want to invest all of my time working in that store just to reach a specific number. They expect you to work like a robot, their expectations are never satisfied no matter how fast you work, they care nothing for you, and get this, I was given an ultimatum recently that I either stay over or quit. This place is a joke! I am not too thrilled about working like a slave to make some CEO richer anyway and they only pay the employees minimum wage $8.25 to be treated badly, no thanks! This place is like a sweat shop....and they do not allow you to talk to anyone while you are working. Such B.S. They will constantly call you in the office for the dumbest things, and all of this happened on my 2nd day of work, they don't even give you any time to adapt to the working conditions.
If you are going to DONATE stuff, don't do it here, go to the salvation army or the St. Vincents Catholic Charity.
Signed,
HAD ENOUGH

4

General Member of the Public

Rating: 1

They say they "Put People to Work", the heck they do. They are in a partnership with the State of Arizona where they have access to the Unemployment Insurance Database. So when you initially use their service, Career Centers, Job Fairs, and other community events, they have you enter in your social security number to create a profile. When they total their numbers at the end of the year for “placements or services issued” the number seems huge. IF the public only knew that if you happen to use any type of service as simple as using their printers and happen to land a job on your own they count that individual as a person who they helped find a position. What a joke. People should be more aware of the organizations they are tied to and what they actually DO!

8

General Member of the Public

Rating: 1

Why this business is listed as a non profit is unknown. Perhaps people just got used to not thinking for themselves and the trend continued. I have copied the following information from Charity Navigator .org which is an entity that tracks big non profit CEO pay scales. There is often a wide gap between the salaries and what is actually being used to help the needy. I have no issue with Goodwill Industries, they do some good things but they are certainly not a non profit.
Please read the facts below.

GOODWILL CEO and owner Mark Curran profits $2.3 million a year.
Goodwill is a very catchy name for his business.
You donate to his business and then he sells the items for PROFIT.
He pays nothing for his products and pays his workers minimum wage! Nice Guy.
$0.00 goes to help anyone! Stop giving to this man.
Read more at http://www.snopes.com/politics/business/charities.asp#IkemZTeQ2dqWl75r.99

3

Donor

Rating: 5

I was dropping items off at our local Goodwill donation center and found out they qualify for the charitable tax credit in Arizona. The flier they provided alerted me that I can donate $400 to Goodwill and then get a tax CREDIT at the end of the year for $400. This doesn't affect our tax credit we give to our local school either - we can give both and it reduces our taxes by that amount. We love giving to our favorite charities and schools instead of the state through the tax credit program. Thank you Arizona and Goodwill.

We have a son that graduated from NAU. He found a great job as a business analyst for a major company here in the Valley through Goodwill. I think most people think Goodwill only helps people get low paying jobs within the Goodwill stores. They help ANYONE get jobs based on their qualifications, and coached him on creating a better resume and marketing himself to strong employers. They gave him confidence and ultimately launched what we hope is a good career.

We will support Goodwill now through the tax credit every year AND through our donations. We encourage you to do the same and help someone else launch a new career!

5 Timothy F.

General Member of the Public

Rating: 1

Hi names Tim I live in pa I went in goodwill they had nice stuff but what they do with the other stuff is horrible there's a dumpster filled with stuff I go in ask if thats donations at night or trash they said trash i looked in dumpster and really see no trash unless you mean the shashed up pictures collectable cup Crystal candy dishes I go in a few days later they said it for a salvage yard so they take your donations and throw them in saidddumpster and break the stuff doing it I go in to the store all the time I bought a raiders cup I found 4 others by the dumpster because dumpster was full I would have bought in store if they put them out but no lets throw them in the trash they dont care what value of the stuff is it could be 100 dollar's and would still be in trash like a Norman Rockwell collectable cup in store dont have money so I pulled it from dumpster but sadly smash framed lithographs in store then dumpster smashed

7

Donor

Rating: 1

We have donated a LOT ,and every thing was clean and like new.The worker would throw into large blue container.I said that is full of DIRT and broken glass.I emptied the unit.Spoke to CORP.they were going to correct.Took more items back,same treatment.Called to speak to an officer,got hung up on.I feel extra employment to CLEAN the container,NOT throw things into(brocken items occur) and hire people to CLEAN items comming into being donated would IMPROVE IMAGE.I HAVE NOT DONATED AN ITEM SINCE MANAGEMENT DOES NOT CARE.

1

General Member of the Public

Rating: 5

Until about a year ago, I had no idea what Goodwill actually did for our communities. I just thought it was a great place to find a great deal on dollar Thursdays! Being a single mom, shopping at Goodwill meant the opportunity to find affordable, great quality, gently used clothing for my son and myself. However, when I applied for and was offered a position within the organization, I soon realized the impact Goodwill has on our communities. I was fortunate enough to be able to tour one of the Career Centers, and I witnessed nothing short of a miracle. A homeless woman who had come in to utilize the free job seeking services Goodwill provides had come in to thank the staff because she was offered a job and was to begin work the next day. The assistance she received at the Career Center truly changed her life. Another great success story comes from one of my best friends - she was unemployed, and she went in to a Career Center on a Wednesday and was offered a job the very next day. Again, Goodwill changed her life! I'm so proud to be part of such a wonderful organization that actually lives up to it's mission, which is "Putting People To Work!". It's a privilege to come in every day and know the work I do will inevitably make a difference in someone's life.

Review from Guidestar

5

General Member of the Public

Rating: 1

I have only recently become acquainted with Goodwill Of Central Arizona, and that acquaintance has left a very foul taste in my mouth. Someone who I am very close to is employed by this 'non'-profit organization. The very idea that they deem themselves as a non-profit organization, and are RECOGNIZED BY THE IRS AS SUCH, makes the hairs on the back of my neck stand up!

They pride themselves in stating that "Goodwill of Central Arizona has one, single mission. To fund programs that give local job-seekers the skills they need to find careers and happiness." HAPPINESS??? Everything that I have been made aware of has nothing to do with happiness. My friend, who will remain anonymous, has had what I would call an eye opening experience with "Badwill".

From day one of her employment she has been harassed by at least one fellow employee and one manager. We are not sure if it has to do with her sexual orientation or not. There is nothing we can prove. About a month ago, she was injured on the job. The injury was such that she was unable to perform her regular duties. Her doctor ordered that she not return to that position, but be given accommodation. His orders were that she be seated 90% of the time.

The store manager decided to have her price jewelry, but she worked through that very quickly and soon there was nothing to do. He then decided to train her as a cashier, which she adapted to and excelled in very quickly. Her sales have been phenomenal, and the donations at her register have taken first place in the store for the past two weeks.

She is not looking to remain a cashier, and is only doing this per doctors orders until her injury heals completely. But, while she is performing this duty, she wants to do it well and be recognized for it. She did lose one receipt, for which she received a 'write up' by the manager. If you know anything about 'Badwill', you' know that they have a three strike rule. Three and you're OUT!!!

Last evening, my friend came down with a sudden illness. It was so profound that she passed out on the patio and had to be helped back into the house and her bed. She was sick all night, and when she awoke her head was pounding and she was extremely nauseated. I told her that I would phone her manager so that she could try to see a doctor, but she refused, stating that it was ,'Badwills' policy to write up any employee who missed work, regardless of the reason. So, she went to work very ill.

Upon arriving at work, she was asked to go to the office, before she had even clocked in. In the office were two managers, one of whom is the manager who does not like her. The managers told her that they had received complaints from some of the other cashiers that she was 'bossy, rude, and had poor customer service', none of which even sounds like her, and is totally unbelievable. She asked who had made those untrue statements, and the managers told her they couldn't tell her, that all they wanted to do was take care of the problem. The manager who does not like her stated that she had heard my friend being rude to a customer on the phone, which is also unbelievable.

This organization needs to be exposed for what they really are. Labor Department records show that some Goodwill workers in Pennsylvania earned wages as low as 22, 38 and 41 cents per hour in 2009, and that is not the only state where workers have suffered such terrible abuse.

Here is a link to an article that some of you may find interesting:

http://investigations.nbcnews.com/_news/2013/06/25/19062348-disabled-workers-paid-just-pennies-an-hour-and-its-legal?lite


2

Donor

Rating: 4

I have donated to Goodwill off and on for years. They are always very polite and actually make me feel as if my donation REALLY means something to them. I decided recently to look into a bit more about their mission, I knew the did something with putting people in jobs or to work, but wasn't sure exactly what that meant. I assumed it meant just within their stores, but was surprised and proud to find out how much more they do. When they say they "put people to work" that doesn't just mean in Goodwill. They have these job training centers where people can get resume and interview help. They even help people learn how to use a computer, to better train them for job opportunities. So not only are they employing people within their stores, those stores are helping them (by generating revenue) find people in the community jobs. They have a phrase about "not giving a hand out, but a hand up!" Pretty cool if you ask me. Well done Goodwill!!

1

General Member of the Public

Rating: 5

A great organization that has a major positive impact on the community.

6

General Member of the Public

Rating: 1

Unfortunately this isn't a great review but rather a message to Goodwill Industries of Central Arizona. I have a few friends who work at a Scottsdale Rd store in Tempe AZ whom on a daily basis leave work feeling like they were just beaten with a baseball bat. I am a former employee who was fired for trying to stand up to "Bree" the production manager at the store who treats the production like a heard of sheep or cow being sent to slaughter. That isn't mmuch of an exaggeration! She constantly demeans the employees with no respect or concern for their feeling or moral. She has threatened employees with their jobs for situations that have no direct involvement required of her. She has violated store policies but the employees are afraid to speak up. I was terminated, with others to follow and a few have quit. This store was like a family until she made it a broken home of employment. I could point out specific example and will if needed but I don't want any of the workers still there to suffer from this complaint. I had made a previus unanimous complaint as though I were a Goodwill shopper upset with the treatment of the employees at this store and of my termination. Two employees whom I was friends with were then questioned as to whether they knew of the complaint and if they had even helped write it. Actions like that and the daily actions of the production manager named "Bree" should not be stood for as no employee at any place of work deserves or should be treated as immorally and unethically as we have been by "Bree". I hope to see her reprimanded for her actions, especially since her performance at the previous Goodwill stores she has worked at display a similar trend.

4

General Member of the Public

Rating: 1

I recently shopped at the Goodwill at the Scottsdale pavilions and was very disappointed in their prices, everything i picked up was waaaay overpriced even small miscl things! I wont go back to that specific store nor will I donate there anymore, I dont understand how they can charge someone a "new" price for something that is donated FREE to them!

5

General Member of the Public

Rating: 1

Goodwill like most corporate entities has flaws. The one that stands out is the respect and recognition the employees receive from their direct supervisors. The Goodwill motto, "putting people to work" seems flawed as well. As a regular customer of the Scottsdale store on Weber and Scottsdale roads I recently have witnessed unfair treatment of the employees there by an assistant manager there. The demeaning and disrespectful attitude displayed by this woman towards her workers was uncalled for and has driven to refer my donations and purchases to a more people oriented second store. Most of the workers gain a special relationship with us regular customers and that is something management should appreciate rather than look down upon if the worker is temporarily taken from their production responsibilities. The nicest young man was recently terminated for standing up to the demeaning attitude he received from his production manager and have lost a regular long term customer as a result. Goodwill claims they are in business for people and our general good, this particular manager should be let go as well for her lack of commitment to the workers who make Goodwill what it once was. The overall direction this company is heading in it's retail division is one not so desired by people like me whom refrain from the average everyday retail shopping experience. I will miss the relationship I was once able to have with the Goodwill workers when they were 'permitted' to be happy and human. I will not shop where I am served by robotic like money driven corporate slaves. I encourage others to follow my lead as Goodwill can and will not continue to thrive without the support, donations and purchases of we the people.

3

General Member of the Public

Rating: 1

Good will promotes helping people to succeed but they don't assist their own employees. I know someone who works at one of the stores and is on hard times. Lost their vehicle and job on the same day. She got hired on at Goodwill and when she asked if on a closing night to leave 10 minutes early to catch the last bus running the manager said "No, if I did it for you I would have to accommodate everyone else." It wasn't permanent, just until she got on her feet. Shame on you Goodwill of Arizona. Doesn't say a lot about what you promote to be. Another person losing their job because no one wants to assist with 10 minutes worth of time. They just lost a wonderful employee!

6

Donor

Rating: 4

I have always donated to Goodwill and even shop their stores - a lot. I love finding the great items at greatly reduced prices. And the best part is, all the revenue from the stores goes to fund a great mission. It's a win-win situation. I'm getting great things for my home without breaking the bank and I'm helping Goodwill educate and train people in our community. I tell my friends all the time to shop Goodwill. I love Goodwill!

1

General Member of the Public

Rating: 1

YOUR WEBSITE FOR PEOPLE WHO ARE LOOKING FOR EMPLOYMENT LEAVES MUCH TO BE DESIRED. I LOGGED ON TO JOBING.COM AND FOUND AN OPEN POSITION WITH YOUR ORGANIZATION. I CLICKED ON THE BUTTON TO APPLY BUT WAS TAKEN TO YOUR WEBSITE. YOUR INSTRUCTIONS STATE TO CLICK ON AS MANY AS FIVE POSITIONS SO I DID BUT THERE IS NO CONTINUE OR SUBMIT BUTTON SO I CAN NOT APPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FAYE DYE TICKLE MA COUNSELOR EDUCATION BA ENGLISH FDTICKLE@GMAIL.COM

2

Donor

Rating: 3

The Goodwill stores are getting very expensive... when a piece of furniture is broken and missing parts and they still want $49 for it.. that is ridiculous.. At some stores in Phoenix the prices are reasonable but at most of the stores the prices are at least double. of what they were a year ago .. it just takes all the fun out of it.. I don't mind having to take something home and fix it but really.. it's all priced for 1/2 price Saturday.. I would rather shop the church thirft stores. they have better prices and nicer stuff.

10

Donor

Rating: 5

This is a great organization! The stores are well maintained, service is good, and the staff members are always friendly. It's amazing what a person can find there, and it's just a great way to be responsible with resources. And even better, donating and shopping at Goodwill is helping others in the community! That's the best part!

12

Volunteer

Rating: 5

my opinion of Goodwill INdustries of Central Arizona is so very high. I am pleased to live in Arizona - where Goodwill is such a large positive influence in the community. Goodwill Industries hosts job fairs & positions within. I shop regularly at the Goodwill Stores, where good quality merchandise never ceases to amaze me. They are clean & good value for the money. thank you. n.grisham

5

Former staff

Rating: 4

Goodwill of Central Arizona has two distinct focus areas that can sometimes be a challenge to manage: provide education and employment training to individuals so they can hopefully achieve a lifetime of self sufficiency and run a retail operation to fund their valuable programs and offer a "second life" to donated goods. My experience with Goodwill of Central Arizona was very positive and I found it rewarding to meet and learn the stories of the individuals whose lives had been improved as a result of Goodwill's human service programs and services.

7

General Member of the Public

Rating: 5

My family and friends go Goodwill shopping several times a month.We LOVE half price Saturdays.We have made it a tradition to head out early in the morning for breakfast and then onto an entire day of going to several locations. It makes us feel good to shop in a place that gives so much to others as well as the enviornment.

6

General Member of the Public

Rating: 4

My son and I shop in Goodwill stores 2 to 3 times per week. He has several physical and mental disabilities so we are limited on the activities we can do together and both enjoy. We both enjoy shopping and since the prices are so low at Goodwill, we can afford to shop more frequently. Also, the employees are always so understanding and kind to my son. Goodwill of AZ is a very important and positive aspect of our lives.

5

Professional with expertise in this field

Rating: 5

I have worked for the organization for 5 years. I believe that we have come a long way. With the economy the way it is now more people are using our career centers and shopping in our stores. Not many people realize how many programs we actually have. We even have 2 charter schools to give kids a second chance and to make something of themselves. Some people think we should be cheaper, but if you think about it atleast the money you spend is going towards something good. The money is actually helping people better themselves instead of going in the big man's pocket.

5

General Member of the Public

Rating: 5

I cannot say enough good things about the way the AZ Goodwill stores are operated. I have never lived in a town where shopping at thrift stores was so much fun. I never miss the weekly bargain days--half price Saturday and Dollar Day but also do regular shopping using my 20% discount coupon obtained when donating items. I cannot go to any room in my house where I don's see some great find; it is like a treasure hunt, never knowing what I will come home with. Keep up the good work.

3

Client Served

Rating: 3

You say that you put many people to work but my husband has applied here at the local store many times and they never have responded and they have openings our brand new store before it opened my husband applied and has several times since its been opened. Also I think (my opinion only) some of the prices are way too high for what I can afford to pay I can go to a new store and get some of the items for a $1 or so more to buy brand new. I know they have to make some money and they have lots of stuff I could use but whomever they have putting the prices on does not know prices in the new stores. when some of these items are already old and used alot. People can go to garage sales and find better prices or negociate prices if they really need it. which is something you cannot do in the store.

4

Professional with expertise in this field

Rating: 5

I have worked with Goodwill for many years and I have found them to be very professional, hardworking and socially responsible. I enjoy working with them and they are very good at helping the community.

8

General Member of the Public

Rating: 5

I was taught at an early age to reuse and repurpose clothes and household items. Without Goodwill, as a vibrant local business, it would be so much more difficult to pass this philosophy down to next generation. I shop at Goodwill and I donate to Goodwill regularily.

7

Client Served

Rating: 5

I am currently in college and on the waiting list for the nursing program. This was a dream of mine for 30 years that I never thought would become a reality. As a result of my involvement with Goodwill and its scholarship, my adult daughter is now starting college and another adult relative is going to college. They said I gave them the inspiration to pursue their dreams. Without Goodwill none of this would be happening.

10

General Member of the Public

Rating: 5

Love, Love, Love the goodwill. They are putting people to work and helping others to find great deals on many household items. I always look forward to visiting.

7

General Member of the Public

Rating: 5

I always find treasures at the Good Will - these are things that you cannot find anywhere else. The experience is often like walking down memory lane. You'll find fine crystal from the Czech republic to good old fashioned American made tools. There is something there for everyone and all at a more than reasonable price! I also know that every dollar spent at the Good Will, is a dollar put to good use. I often will see classrooms filled with people who are diligently working toward bettering themselves. As a contribution to society, the Good Will is providing people with the knowledge necessary to enter the work force. Bravo!

11

Client Served

Rating: 5

I just bought my first item from the shop goodwill auction site, although it was damaged during shipment(through no fault of goodwill) their customer svc mgr.was right on top of it with a full refund and prompt communication through the whole process. I will defintely make more purchases using shop goodwill auctions. I highly reccomend them..Not to mention what a great cause to donate to..

3

General Member of the Public

Rating: 4

I love Goodwill. I buy nearly everything I own there. The store at 32nd and Chandler Blvd. has an unbelievably long wait on 1/2 price days, yet other store keep the lines short. The line is sometimes all the way back to the shoes down the ramp and through the lower store. It discourages me from going there on sale days. Please don't jam clothes on the racks at all of the stores. If you want me to look at clothes, there has to be space to separate them. I've seen floor people cram them on the rack just to empty their rack. For me to shop, I either need to pull them all toward me and leave the hangers jacked in the air because I can't shove them back down, or give up and not even look. Pleases train taggers to staple the tag on the hem or thicker part of the sleeve. Many of my shirts show they are Goodwill purchases because of the two little staple holes on the wrist of my sleeves. Thank you for providing a great service where everybody wins!

5

Volunteer

Rating: 5

Goodwill is an EXCELLENT organization that is much more than donations and stores. Goodwill uses their funds to help put people to work.

5

Client Served

Rating: 4

Sometimes I find things that I would never expect and have in my home as furniture or wear every day. The staff is usually very nice and I enjoy talking to the people because they seem to enjoy their job and seeing the things people find.

5

Donor

Rating: 4

I regularly donate items to Goodwill. I do this because I know that they provide good services. Many Years ago I had job counseling and it really turned my life around, I know that Goodwill does job counseling and If my donations can help this organization provide something that helped me, it makes it that much better.

6

Client Served

Rating: 5

I have been shopping my neighborhood Goodwill for five years. Not only are Goodwill salespeople cheerful, I find the merchandise of good quality and the prices extremely fair. My favorite day to shop is Sunday. It's quiet and I get to use my student discount card. I know that my donations to Goodwill support a cause much larger than my neighborhood and that makes me feel good inside.