Covenant Health

Programs: Information technology. See schedule o for additional details. Information technology: expenses - $31,641,786; revenue - $31,641,786. The information technology (it) division of covenant health provides all computing equipment and information management related services to covenant health facilities. Information management systems and related application support (install, upgrade, help desk) services are available on a 24/7 basis spanning healthcare functions across core patient-care clinical systems, physician, nursing, and associated ancillary systems (lab, radiology, pharmacy, therapy), as well as supporting business functions encompassing patient accounting, materials management, finance, and human resources. It also manages a centralized data center (and a backup disaster recovery data center) where the hardware equipment is housed to deliver the computing resources for all clinical/business functions on a 24/7 schedule. Additionally, it is responsible for management of all pc workstations (desktop, laptop, mobile cart), all client to server internal and external network connectivity, as well as telephone services and telephone equipment (pbx, handsets, cell phones, pagers) across the company. It also facilitates project management activities related to meeting regulatory and quality reporting requirements. Key statistics for the year include: *payroll checks/deposits - 286,102 *pharmacy medication mgmt. System - 2,306,753 orders *total spam messages blocked - 2,964,000 *network access attempts blocked - 1,877,121,519 *pcs supported - 8,776 *overall telephone usage - 32,439,224 calls *pathway scheduling application - 706,685 appointments *accounts payable checks - 129,042

business office. See schedule o for additional details. Business office: expenses - $13,367,296; revenue - $13,367,296. Knoxville business office services is the cbo (centralized business office) for covenant health providing accounts receivable management for fort sanders regional medical center, parkwest medical center, fort loudoun medical center, leconte medical center, methodist medical center, morristown-hamblen hospital association and roane medical center. These services include, but are not limited to, customer service, payment collection, financial posting, refund processing, and insurance billing and follow-up. During 2014, cbo submitted over 1,016,000 insurance claims totaling in excess of $3,650,000,000. Bad debt expense for 2014 was approximately 2. 7% of gross revenue with bad debt recoveries/collections in excess of $12,086,000. The cbo handled over 128,971 incoming phone calls, following-up on over 589,179 open accounts and processed over 3. 2 million financial transactions.

health information management. See schedule o for additional details. Health information management: expenses - $8,475,590; revenue - $8,475,590. The central health information management (him) department encompasses all areas of traditional medical records, including transcription, coding, release of information, a 24x7 call center, central scanning, records preparation, regulatory compliance, clinical documentation improvement, and privacy protection. Services are provided for acute care hospitals, the cancer center, home health, physician offices, and behavioral health. The objective of him is to provide comprehensive services that are available to all covenant health hospitals and facilities on a 24x7 basis. This enables the hospitals and facilities to provide more efficient and timely service at less cost. In 2014 the him department transcribed over 54 million lines, scanned over 60 million pages, and coded over 1. 3 million records.

in addition to the services previously mentioned, support provided by covenant health to its member facilities takes on many other forms, some examples of which are: * executive leadership, strategic planning, and other planning both at the system and organizational level; * financial, management and advisory services; * third party reporting; * integrity compliance program; * real estate management; * risk management; * internal audit; * asset and liability related treasury management functions; * procurement; * clinical quality improvement; * marketing; * human resources; * centralized management of plant engineering and construction team; and * external reporting. Other services and activities conducted by covenant health directly benefit patients and members of the communities served by the supported organizations. Some services are aimed at improving the operational efficiency of and the quality of care provided by the supported organizations, such as the production of sterile packs. Covenant health sterile solutions produces surgical sterile packs for distribution to covenant health's supported organizations. The use of custom built sterile packs helps reduce surgical pack supply costs, reduce inventory levels, and minimize waste in keeping with the organization's green initiatives. Along with those achievements, sterile packs also help reduce setup time, leaving more time for treating patients, and with fewer items to open, reducing the risk of contamination. Other centralized services are provided by the corporate human resources division. This division is responsible for system-wide programs, policies and procedures, regulatory and legal compliance, and assists with the hiring process for all system employees. Other services provided are standardized benefit design and administration, leadership development, succession and continuity, employee relations and retention, and clinical and non-clinical skill development. Through the learning and leadership development (lld) division, human resources provides both e-learning and classroom-based courses. Lld offers more than 100 clinical nursing courses from both in-house and vendor sourcing. It also manages a host of clinical training opportunities including everything from cpr to advanced neurological and neonatal intensive care courses. Covenant health also has its own internal "staffing agency", covenant staffing services (css), which employs over 50 rns who help to cover open staffing needs throughout the system other programs have community benefit as their main goal. One example is covenant health senior services, which assists older adults who are 50 or older in their efforts to lead healthier, more independent lives.