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Center For Disability Rights Inc

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Nonprofit Overview

Causes: Centers to Support the Independence of Specific Populations, Civil Rights, Disabilities, Disabled Persons Rights, Health, Home Health Care, Human Services

Mission: The center for disability rights promotes a society in which people with disabilities enjoy full integration, independence, and civil rights.

Programs: Self-directed personal assistance - in this program, people who require personal care assistance assume a number of the responsibilities generally handled by traditional home health agencies. The person becomes the aide's direct supervisor and handles recruitment, selection, hiring, training, scheduling, supervising and terminating the aides. Cdr serves as an "employer-of-record" which is responsible for maintaining personnel and payroll records as well as billing medicaid. The agency also assists participants with recruitment and problem solving. It has served over 560 people with disabilities in 12 counties in western new york, totaling over 911,000 hours of service in 2014.

nhtd case management - nhtd service coordination is provided to individuals enrolled in the nursing home transition waiver on a monthly and as needed basis. Those enrolled in the program receive this service to secure and maintain benefits and services, to which they are entitled. To qualify for this program, individuals must have a documented disability and be a recipient of medicaid. Service coordination has a responsibility of overseeing waiver and community services to ensure the health and welfare, in addition to facilitating independence for the individual. 102 consumers were served during 2014, which resulted in billing approximately 1,034 units.

community habilitation - this program is a medicaid funded service under the opwdd waiver. This service gives individuals the opportunity to acquire or advance their skills in the areas of self-advocacy, communication, mobility/transportation, community-based living, educational, self-care, personal resource management, and community/social participation. Community habilitation is primarily performed in the individual's home, assisting the individual to develop skills that will enable community living in the least restrictive environment possible. This is a one-on-one service that promotes independence, inclusion, and individuality. Throughout 2014, the organization provided 6,910 hours of service to 18 consumers.

other programs - other programs designed to further assist and educate those with disabilities achieve greater independence in the community.

Community Stories

8 Stories from Volunteers, Donors & Supporters

Client Served

Rating: 1

It would take a day for me to reorganize their business practices and stop all of their timely, costly, and I imagine HR issues. Instead, every bill I submit requires countless calls to address their failures in handling MY MONEY. There are no other pools for me to switch to and I suffer as a result. This is all entirely avoidable and does not cost salary increases to fix.

Client Served

Rating: 1

CDR has mispaid alot of of my husbands bills in the past two years. the program is based in Rochester ny.it can only be as good as the people that work for it and the one is terrible! the do not call back and you are not allowed to be connected with the direct people that handle your funds that does not seem fair since they are suppose to be helping the disabled who cannot always speak for themselves. when you try to get things to run smoothly you can die trying. or someone to turn to fo HELP.there has to be a better way!

Client Served

Rating: 1

CDR POOL TRUST Never informs you if you submitted bills to be paid incorrectly Instead weeks go by & you realize CDR DID NOT FOLLOW UP ON THE SUBMISSION. When you call after being on hold for 20 minutes they tell you they “never got the bill request & know it was not complete. HOW COULD they KNOW YOU SUBMITTED something “WRONG” if they did not get it? THATS TOO MUCH DOUBLE TALK FOR ME. Always change the Requirements, which seem incongruent between reps, very painful experience.

General Member of the Public

Rating: 1

Actually 0 stars. They will steal your money. If you die and have any money in your account that has not yet been dispersed It does not go to family. Can’t be used for funeral expenses. Doesn’t go to your child that may desperately need it. Keep in mind they are funded by the taxpayers of NYS and claim to be a non- profit. BS.

Client Served

Rating: 1

I didn't even want to give this company even one star. they are horrible. I have been working with the Pooled Trust department part of the Center of Disability Rights for over a year now and not even one month have my bills been paid on time and for this reason I have been forced to pay numerous late fees and my credit which was formerly decent is shot to hell now. I am about to cancel my account and seek out another way to qualify for Medicaid. And don't even try to talk to their customer service because you will half ass answers to your questions by very rude people. For a place that is supposed to help the disabled they fall far short.

Mary Frank

General Member of the Public

Rating: 1

After a long wait I was connected to a person who did not know the information was asking. I was asking what the fee schedule is. I was placed on hold and given different information, so I asked to speak to a senior person who would know the answer to my question. I was rudely hung up on!

3 Kiley S.

Professional with expertise in this field

Rating: 1

I worked for the center for disability rights for almost 2 years in the pooled trust department. I have never been treated with such disrespect at a job. This place professes to help people with disabilities yet treats their own employees with disabilities with rudeness and disrespect. The fire hard working people simply because they try to do the right things, but because I takes money out of the CEO's pockets they get fired for it. The pooled trust is nothing but a way for them to line their pockets at CDR. They hide money and bonuses by calling it rent. The trust will never be run properly because the money that is suppose to go to better the trust goes in the pockets of greedy people. Question their accounts practices and try to do things the right way they will fire you so fast so bullcrap reasons. Try to help the consumers and actually make the trust run better out the door you go, because they don't care about the consumers, they just care about the money the trust brings in.

6

Client Served

Rating: 1

In 9/2014 I opened a supplemental needs/ pooled trust with the Center for Disability Rights, Inc. in Rochester, NY. Between that time and 6/2015 when I finally ended up having to cancel it they made chronic monthly errors in paying my bills for me. Every month my bills were either paid late, not paid at all or paid incorrectly. Spoke to their customer service advocate on quite a number of occasions but the problem did not get corrected. I also contacted the Supervisor 3 times regarding my complaints and never received a response. Not only did I acquire and have to pay late fees due to their complete negligence but I'm sure it also affected my prior perfect credit rating.

Review from Guidestar